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May 2025 by Alberto Degracia
worst customer service ever I ordered pictures online they were gonna be ready at 10 AM. They said give me one more hour. I gave him four hours just to show up. Say the system is stuck. Quotation marks. they asked me to cancel my order and redo it even though I don’t have the pictures on my phone. What a waste of time. African American lady with no ownership of the situation and decency to use profanity
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May 2025 by UyLan DU
They search with smile and professional consultation so that they make customers trust. I am appreciated.
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April 2025 by Kenta Krustofski
I had a GoodRX coupon, they upcharged me by $10. Not happy
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April 2025 by G. Thomas
Whenever I go to the CVS Pharmacy, I am always satisfied with the service. The employees are very helpful, and seem to actually like what they're doing. They are all extremely nice, and are never too busy to answer my questions. I get the same outstanding care whether I am inside, or if I'm at the drive-thru. In addition to getting my prescriptions filled here, I also get all my vaccines here, and I shop here. I guess the secret's out...I love this place!
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March 2025 by Pat Price
Had to switch to CVS pharmacy from another pharmacy because the other pharmacy did not tell the Truth about my medicine! I should be able to trust my Pharmacist. I've always Trusted CVS and have been shopping at CVS since they were previously Eckards... Long time Customer
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December 2024 by Erlin R Castillo
Great 👍🏼
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December 2024 by Dalvaeee Morrison
The CVS at W Orem and S post oak the service and wait time is horrible. I had to hit a star to hit post. They don’t deserve a star.
Negative ⭐️
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November 2024 by Anita Martinez
Tried calling to see if my prescription was ready but they kept hanging up on me
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January 2024 by Joe W.
Got told they opened at 8am. 10 people up in there working on crap but not opening the store. Smh. 805 the door still locked.
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May 2023 by Jae Washington
Worst pharmacy ever! They lied to me and lead me on for two weeks about my prescription refill. The staff was soo unprofessional and lack customer service and communication. They need to revamp the whole staff and put quality workers in place to provide better care for their customers
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May 2023 by aj
The drive-thru at this CVS pharmacy is very slow, rude customer service, and the only reason I'm using them is because my health insurance says I have to. I would prefer to use Walgreens who has better customer service.
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April 2023 by Google user
Worst pharmacy ever! They lied to me and lead me on for two weeks about my prescription refill. The staff was soo unprofessional and lack customer service and communication. They need to revamp the whole staff and put quality workers in place to provide better care for their customers
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November 2022 by Helen S.
I have always went thru drive thru for prescriptions and no problem. i just went in today for dental floss and teeth whitening strips and there's where the problem started. Since the strips are in a lock cabinet an an employee need to unlock to obtain. Yolanda was in the front assisting customers in self checkout. I asked her could I get some asstance and by this time she's on her cell phone but did nod her head. I went back and waited still no help. I ask the pharmacist for assistance and he immediately got on speaker for assistance. Ok no still did not show up. I go back to front and Yolanda busy talking to ups driver. Did not acknowledge if I still needed help. I walked out of the store so pissed but went back in and got her name. this store definitely deserves 0
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May 2022 by Karina G.
If i could rate a 0 i would! This is one of the most nasty dirty stores ever!! Man i remember maybe 6-8 yrs back they had other workers friendly! Clean store! They would always ask of we were okay. Now you ask a question and seems to be an issue if you do.. they have this self pay machine that literally makes you wait for someone for every item you scan! Whats the point of it then! Dirty! Dirty! Rude employees having their own fun time while working! They should just close down!
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April 2020 by Ernestine Heard E.
I've frequent this CVS for years. Its location is convenient. I've never been so disgusted with the way I was treated today. The pharmacy personnel need more training in Customer Service. Not all of them are rude, but here lately the ones I've had to deal with are very rude and condescending. The wait is long and sometimes they call you to pick up the prescriptions and when you get there, they are not ready. I picked up RX's for my son and one was not in the bag when I got home; one that was not ordered was in the bag instead. The pharmacist said it needed to be renewed and I asked why they don't let the patient know when a RX needs a new prescription. I was told I talk to loud, and that did not sit well with me. I had a few words with the young man, and he asked me if I was though talking because I talked to loud. He just doesn't know, I was very controlled. I told him this is my speaking voice. I told him he had no customer service skills and was rude and disrespectful along with a few choice words. Believe me I will be changing my sons prescriptions across the street to Walgreens. I have already changed mine. I will be filing a complaint with corporate.
