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August 2023 by Li Beauty House
Purchased Kimdan Mattress 3 months ago from salesman Linh at Direct Furniture. We absolutely love the product and customer services. Delivery on time as well. Appreciate your business.
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January 2023 by chris daza
Great experience with furniture purchasing. Highly recommend
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January 2023 by Albert Nguyen
Happy with my Kimdan Mattress. Delivery on time.
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October 2022 by Tommy Doan
Excellent products, excellent service. Highly recommend Direct for your furniture needs. I would rate Direct as a 5-star company.
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June 2022 by Jenette Lee
We always get the best service at Direct Furniture and Mattresses, everyone in the store were professional, smiled, quality leather, wood & glass furniture at great prices, delivery and set up no disappointment
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June 2022 by Jolee Nguyen
I just bought a massage chair from direct furniture and I absolutely love it! I loved the service here as well!
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June 2022 by Vince Ho
Good place to spend your hard earning bills. You have to read all the reviews and consider is it a good or not
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February 2022 by Long Nguyen
We purchased close to $12,000 worth of furniture here back in October. A stone dining table, large couch, and the chairs for said dining table. When it came around to delivery time in December the salesman Linh said that the chairs that we had RESERVED already with a $10,000 down payment were supposedly so scuffed and scratched up that he didn’t want to sell us those chairs anymore and wanted to order us new ones. I was okay with that and he provided us some cheap, white, loaner chairs and you can clearly tell the quality on those chairs are almost like something out of a Wal-Mart. I went ahead and paid him the rest of the bill upon delivery, and I wait for the chairs. The funny part about this whole story is that I actually found out where those dining table chairs were. A co-worker of mine who I recommended to the store actually has them, so instead of holding those chairs he sold them to another customer. So I play it cool for a bit and just try and see if he gets me these new chairs. Throughout January and now the beginning of February I have made multiple calls to see if they have my chairs yet and every time I get the run around by him and his co-workers so I’m pretty fed up and hopefully I’ll be able to get a refund soon. I have even confronted Linh about how I knew he sold those chairs to another customer and now he has used every other excuse to explain to me why I don’t have the chairs that I bought. All in all I learned that these salesman are just greedy, and some horrible liars so for anyone looking for furniture in the Houston area this is probably not the best place to go.
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February 2022 by Long N.
We purchased close to $12,000 worth of furniture here back in October. A stone dining table, large couch, and the chairs for said dining table. When it came around to delivery time in December the salesman Linh said that the chairs that we had RESERVED already with a $10,000 down payment were supposedly so scuffed and scratched up that he didn't want to sell us those chairs anymore and wanted to order us new ones. I was okay with that and he provided us some cheap, white, loaner chairs and you can clearly tell the quality on those chairs are almost like something out of a Wal-Mart. I went ahead and paid him the rest of the bill upon delivery, and I wait for the chairs. The funny part about this whole story is that I actually found out where those dining table chairs were. A co-worker of mine who I recommended to the store actually has them, so instead of holding those chairs he sold them to another customer. So I play it cool for a bit and just try and see if he gets me these new chairs. Throughout January and now the beginning of February I have made multiple calls to see if they have my chairs yet and every time I get the run around by him and his co-workers so I'm pretty fed up and hopefully I'll be able to get a refund soon. I have even confronted Linh about how I knew he sold those chairs to another customer and now he has used every other excuse to explain to me why I don't have the chairs that I bought. All in all I learned that these salesman are just greedy, and some horrible liars so for anyone looking for furniture in the Houston area this is probably not the best place to go.
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December 2021 by Nat Trinh
I called to get some pricing. A man answered the phone. I asked for queen size box spring and frame. He just hang the phone. I called right back and if this is Direct furniture. He say yes , no 1 right now. He told me to call back later. Nah, we good. 1 star is the lowest I and rated store.
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July 2021 by Nguyen Pham
Terrible customer service. Do not buy their massage chair. They have a "showroom" with multiple massage chair but they will push you to buy the Kawaii chair. The show room is just for looks and to trick you into thinking they have a variety of chair but they're really just selling the Kawaii chair which is very rough and hard compared to the one on the showroom. The Kawaii chair in the showroom is gentle but the one you end up getting is very rough
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July 2021 by Henry Lav
Unethical business owners. They will lie to you and not stand by their product. Do not buy their massage chairs. There is no refund policy and they did not make this known at time of purchase.
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January 2021 by Annie T
Karen is very nice , very good customer service . If you need anything just call make sure she's at the shop
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October 2020 by typical memes
I really wish you could go lower than one star. my family came to check out the furniture and mattresses they had. The owner was disrespectful, unprofessional and many other things. The couches were said to be “real leather” within a a year the leather ripped apart slowly, and when they delivered it to us, it had scratch marks. Soon they delivered the dinner table set to us and the people that set up the table for us didn’t even do it correctly. after a week the table begins to slide and almost fell so we had to put it down and let it sit. They never came back to screw in the table correctly. The chair at the dinner table also began to rip a lot and i mean A LOT within a year. NEVER EVER buy anything there and i mean if. Leather is all fake, everything is overpriced and the people cannot be trusted. Terrible business and some of the appliances had food inside from the workers leaving it in there to use. I could keep writing down more bad things about this place but it wouldn’t be close to enough for me to tell you all of it.
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October 2020 by Ariana Nguyen
This is horrible place. The owner said that the chair made in Italy, but when we paid over $3000 for the sofa, it was made in China. After 9 months, all the leather got damage. The owner is not honest person. I do not know why people want to go this place. We should go to Costco or another places to buy good and quality furniture.
