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February 2024 by David Smith
The store is beautiful with ample parking, the staff very helpful, and the selection is awesome. Disappointed in the new "no bag" policy - if you're walking, on transit, or have multiple items you're gonna have a big problem trying to carry your purchases.
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January 2024 by Dibo
Thank you to Yessenia and Vee for an amazing shopping experience. They were very helpful they even stayed past closing to help me with an online order. I recently had to come in for another online order issue and Yessenia and Leslie were an amazing help super helpful. This location has amazing customer service and will most definitely be back!
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January 2024 by Gilda Yudica
Shoes for all ages!!Good prices!
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January 2024 by Chrystal Thomas
I would like to take time out to Thank Bree again for going out her way to assist me. She was in the middle of doing packages. She stopped to make sure I was doing okay and she even recommended some comfortable shoes (Kelly Katie heel) for a funeral I was going to attend. I purchased 3 pairs of shoes. Her customer service was GREAT!!! :) THANK YOU BREE HNY!
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January 2024 by Rajeev Kapoor
Good store with nice range of shoe products
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January 2024 by J. Ojuewa M
Well organized, good selection for all ages. Just need maybe 1 more cashier you spen good 10min in line
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December 2023 by Donnely J.
The associate was so rude to me during a pickup of my order. I was so unsettled that I will NEVER GO BACK. I have been going to DSW Stores for years and have never been so embarrassed by an employee. I see that this store has a low rating already and I definitely know why. The associate number is "supposedly" 2905.
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December 2023 by Brittany Cameron
I did not make a purchase today because the customer service was nonexistent. I walked around the store and not one associate asked if I needed help or if I was finding what I needed alright. I actually would’ve appreciated some help because I was intending on making a purchase. Two employees were lolly-gagging about their personal business and acted as though they weren’t even at work. One of the ladies was putting on her waist trainer and on FaceTime with her man who was in jail. This was my first and last visit to this DSW. I hope management sees this review. You all need to do better. It was a disgusting experience.
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December 2023 by Richard Smith
Good selection of shoes but not a lot of selections in the wide shoe category. They had a few but were very limited.
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November 2023 by Michelle Sanchez
A bit understaffed. But in store shopping has a great selection. The cashier and manager also helped me figure out how to get coupons from the website working :^)
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October 2023 by Tammy Thomas
Had a great experience once someone came to assist me the lady at the counter left me in line answered a call and ignored me for over 10 minutes Silver lake store in Pearland .
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October 2023 by braeden beilman
I tried to come in to use the restroom because the petco next door’s was out of service. I was told I couldn’t because quote “this isn’t a public store” after I asked the security guard at the entrance where the restroom was.
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September 2023 by Irealla Real Life
No one greeted myself or ask it I needed anything assistance. Poor customer service, The employees were more focused on their tasks and each other. Than the customer. My first time visiting and my last time visiting.
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July 2023 by Talisha Janice
I went to this location after going to the nearby Academy. Immediately when I entered I was being unduly watched. I take the bus so, I travel with my backpack. I was still in my work clothes and the very shoes I had on were purchased from DSW. I went to find another pair of work shoes. I didn’t see any my size so, I asked a young Black female associate where the restroom was. She showed me but, then she followed me into the restroom claiming that it was closing. The store itself was not even close to being closed. I became angry and finished my business in the stall. When I spoke to the manager a 30ish Hispanic female she made excuses for the worker and didn’t address her about the profiling. Non-Blacks can go to the mall with suitcases, backpacks, large purses and not be approached as a potential thief but, this hard working Black female was profiled for having a backpack. I will stick to the locations with great customer service and never return to this location. This encounter is a poor reflection of the DSW brand.
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July 2023 by Paloma Pedroza
Bad costumer service , got to the register my shoes where two different sizes and employee proceeded to tell me to go look for the other pair myself! Went back got it myself and had to wait in line again , on top of that I didn’t even get a bag or nothing just the box of shoes !
