-
January 2024 by Lorraine
Fancy, but Smaller selection relative to other locations.
-
January 2024 by Sandra Hassan
they have nice collections and multiple options for the costumers.?
-
January 2024 by Roxana Hebert
The staff seems less and less focused on customer service. We now check ourselves out. Seriously?
-
January 2024 by Mag X
This DSW has gone downhill. The layout is the worst! Shoe selection is no longer good. They have no bags now and everyone is sent to self checkout with no assistance. I checked out once and forgot to select gift receipt and when I asked girl for one she said it was too late. She later had to call her manager because the machine didn’t give me a receipt for a second purchase and I asked the manager for a gift receipt for my previous purchase and she gave me one no problem. Employees here are untrained or just plain LAZY. Last time I went in (and it will be the last)… I had a quick return. I stood there and saw while 3 women chatted behind the counter. They would look at me but not one greeted me. I stood there while they talked, one even took a phone call and was walking away when I asked if anyone was going to help me… their response was “oh, you need help?” I almost laughed out loud and her ridiculous question.This makes me extremely sad. I worked at this store when I was in college and it was a great store! Managers were great, employees were well trained and helpful and customer were happy to buy from them. This place is no longer the same. How are those changes working for you DSW?
-
December 2023 by Me Dan
poor customer service
-
December 2023 by Arantza Resendez
Excellent quality of shoes and very cheap!
-
November 2023 by The Houston C.
I went today to return two items and the lady at the cashier made a disrespectful comment to me in front of my 7 year old daughter. I also wanted to seek for assistance to see if a product I saw online was available at the store, the lady was not friendly at all and did not even looked at the product and just said I needed to search in the store. I will not be returning to this store and continue to go back to the River Oaks location instead.
-
November 2023 by A A
Just left here. They saw us come tru checkout they where busy yakking away no one attended to us or offered . We then went to self checkout payed on our way out we where stopped by the same lady who had seen us walk to checkout and didn’t offer to attend to us saying the shoes have chip and asked for receipts but ye no chip . We black so make sure we not stealing . Why not just stay at the checkout and do your job. If we went off then we will be stereotyped oh there they go again. Won’t be back
-
October 2023 by Jesse Hackett
I love the layout Of the store. The shopping experience is more like shopping an upscale warehouse. The displays are inspiring.Great people. Great products.
-
September 2023 by Y O
Very helpful in finding my shoe in another store. Very conscientious staff.
-
July 2023 by C D
This store has the worst selection of shoes, sizes and colors! Unless you have a size 6/7 shoe you won’t find anything in your size.Seems they are more interested in clothing and how their displays look rather than selling a good selection of shoes!
-
March 2023 by Do
They have self-checkout now and it made checking out much faster here! Great selection of shoes for Men & Women at decent prices!
-
March 2023 by Katia Cid
Awesome customer service, they have wide selection of shoes and great prices!!!
-
February 2023 by Sahara Acosta
It was my very first visit to DSW! I must say I love it! I found the perfect heels for my wedding !! Alex is a delight ! Her warm and gentle spirit made the experience so much better !!! Alex you are amazing!!!
-
January 2023 by Anna
The store was well organized and clean. Friendly service and reasonable prices.
