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December 2024 by Ebony
I wanted to share my recent experience at Elite Cell Parts while purchasing cases for my iPad 10th generation and iPad Air 5th generation.
During my visit, I encountered some challenges with the level of assistance provided. While one of the staff members did help me locate the cases, I found him to be somewhat unapproachable and reluctant to provide thorough support. He pointed to several items in the back of the store without accompanying me to assist further. After expressing my difficulty in finding the right products, he eventually helped me.
When I inquired about the return policy, the response was unclear and hesitant. I was informed of a no return policy, with limited options for exchange. Given that my visit was on Christmas Eve, this left me with only two days to return or exchange if necessary, which is quite concerning considering the circumstances.
Additionally, I felt that I should not have been charged for a receipt. Initially, I was quoted a price that did not include taxes, but once I requested a receipt, the total increased due to tax charges. It seemed that the receipt was necessary for any potential exchanges, especially considering the uncertainty of the products I purchased.
While I appreciate the variety of merchandise available at your store, I believe the customer experience could be significantly improved by ensuring that staff members prioritize customer satisfaction and provide more comprehensive assistance.
Thank you for taking the time to consider my feedback. I hope to see improvements in the future.
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September 2024 by Clinton Kirker
I’m going to give you 5 star because you were kind enough to work on something that you have no real experience working on.
The dc-dc charger is working now, however you did solder the wires on backwards. The negative wire is soldered to the positive terminal and the positive wire is soldered to the negative terminal. But it does work, which is more than I can say prior to bringing it in. Thank you for your assistance.
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August 2024 by Hanif
I wish I could give 0 stars, they are the worst repair shop I’ve encountered, my phone’s display went off because of rain
I went to them and got my phone fixed, no, I didn’t
Instead they messed up my phone and the speaker went off, I am not able to use sim
And the day they fixed it after taking for 5 days, it wasn’t charging
I went to them and they told it’s your fault, however irfan and the boss who is Indian, they took the phone and told me to come after 30 minutes, I went after 1 hour but still it wasn’t fixed
They wanted more 30 mins, I gave them 2 hours then, and that’s how I wasted my full day, I went to them 7 times in a day
And my phone sounds like it has a speaker from the old ages
They are the worst repair shop ever
Don’t go to them even if they give u discount
They will end up messing your phone even more!
Shame!
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June 2024 by Ali Sayani
Excellent Customer Service very Knowledgeable on repair always repair on time very friendly personality very reasonable price excellent certified staff
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April 2024 by MUSTAFA JIWANI
Best quality parts, best customer service. Highly recommended
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February 2024 by jose leal
Good place for parts
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February 2024 by Robert Rice
These people are scammers and liar am going to file a civil law suit on them...stealing people's money left and right ...they are selling unauthorized apple products which is illegal people working there are illegal too...see you guys in court
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September 2023 by Dandy Terrazas
Very good customer service. With good deals and take care of customers. Overall great service.
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September 2023 by Jon Keplinger
Ordered a new camera screen on Wednesday and got it on Friday. It fit perfectly. Great experience with this business.
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July 2023 by Cohren Alexander
Mike is fixing yo phones for the super low… best prices in SW Houston!!!!
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May 2023 by Ali Noorwani
Extremely knowledgeable & highly skilled techs!
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January 2023 by Tiny Twotoes
Love that they always have what I need
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January 2023 by Gonzalo Macal
Good customer service ,i love it
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January 2023 by Cris Join
This good binges people
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January 2023 by Josafat Munoz
I ordered a something online and I never got it!! i had to get it somewhere else
