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February 2024 by Leticia Rodriguez
This place is the most horrible place in the worldThe black ladyShe so rudeShe needs to take a class for respectShe don’t have any professionalAlso smell like pooShe have a stupid dog walk aroundI’m not recommendedPlz don’t be there
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February 2024 by Sabrina Vandver- Nicholson (ThisGiGi)
Been going to Miss Nai for many years! She and staff is like family! Miss Nai ROCKS the Tax Preparer roll!!! If it’s out there for you to get… Miss Nai knows how to get it legally out right for you. She stands by her work as long as you’re honest. Love Miss Nai and her staff!!! Go see her and the ELQ staff and tell them I sent you ? Be Blessed!!!
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April 2023 by Marva B.
I have been going to ELQ Tax and Business Center for 10 years. Ms. Whitaker is awesome and extremely knowledgeable in her field. She has a great personality and I enjoy seeing her each year. I highly recommend her services and business!!
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February 2023 by Joseph Davis
I still remember I went here to file my taxes a few years ago. Everyone was rude and they basically just told me to leave as soon as I entered. They must have hit their quota for clients.
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April 2022 by Robert Brown
Been with Nai since. 1990 never had a bad experience. Even when I did d*** stuffBeen there for me every year and always giving back to her clientele. Thanks Nai for all the hard work and dedication
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March 2022 by WENDY ZALDIVAR
If I could give a 10 ⭐️ I would Mrs Whitaker was very professional and understandable about my situation great place to do business with
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March 2022 by Janisa M.
If your looking for place to get your taxes done quickly an efficiently, look no further.
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June 2021 by Steven Allen Nowak
I had to call to request copies of my 2020 return. After investigating I was charged almost $400 and my return was prepared incorrectly. After calling several times they said that Ms.Nai was not in. Finally I get a call not from Ms Nai but one of her minions and saying I was overcharged and I should be receiving a refund check for the difference in a couple of weeks. Ms. Nai has her minions doing returns and they do not know what they are doing. I was referred to her during Harvey and boy what a disappointment. When you call, they try to hurry you up and get rid of you. She doesn't try to get you the best refund possible. You are just a number to her $$$$. Never Again! Stay Away!!! Unprofessional!
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April 2021 by veronica bass
Great staff
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February 2021 by Dr. Kimberly Taylor
Me. Nai goes above and beyond to help people. A real numbers woman, can’t speak for anyone else’s experience. I just know, I personally love what she does. You couldn’t find a better tax company. Bless God for her services.
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March 2020 by Anthony Alas
I rate this tax office 1 star, but feel they do deserve a lesser score in my opinion. My wife and I were recently referred to a tax business in the area and made the mistake of entering this office. Not long after being there did we realize we had chosen the wrong place! The lady handling our papers (an older Hispanic woman; supposedly the “manager”) was very rude and unprofessional. We were supposed to have our tax papers on hold as one of their reps had told us 30 mins before leaving. We spoke with a relative who informed us that we in fact had been to the wrong office. When we returned to retrieve our papers 20mins later, the manager had trouble finding our papers, talked to staff rudely, and confronted us with a lie stating she had already filed them. She further persisted that we pay an upfront charge even though no real filing was done and continued to hold my tax info! She had no ssn number on me yet, and I therefore concluded that she indeed was lying to me about supposedly filing my tax claim! Their office missed necessary information to file my papers and given the time we were gone before returning ( less than 30mins), I reasoned the filing was not so. Very unprofessional and No I would definitely tell people to stay away from this tax place! Their is too many other places you can go to file your taxes! Stay away if you want your taxes filed the right way!
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February 2020 by Jimmy Pate
I would not go anywhere else..
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January 2020 by Seth Taylor
Always a good experience with Nai! Thx and see ya next year
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December 2019 by Shandone Valentine
I love Mrs Nai she is the best her and the staff is very professional I been doing my taxes with her for a long time and will continue to keep going back!!!
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October 2019 by Debby F.
ELQ was recommended to me by a co-worker a few years ago, and she said Nai Whitaker had an IRS background so her services are amazing, she knows all the ins and outs, etc. Nai Whitaker might be amazing, however she has never prepared my tax returns. I understand when people have health issues, their staff has to come together to keep the same quality of service, however...that is NOT the case here. I did 2 tax years with them, and the errors ranged from them filing my return with the wrong social security number through to not having filed my taxes AT ALL, and after telling me they had, then that they resent them...2 years later they notified me they in fact did NOT file my return and were going to now file it 2 years later. Their current staff of 2 is disorganized, has no follow up, no sense of urgency, no accountability, and can provide little resolution. Last month, I received a request for proof of state tax return (moved back from another state) because the state is saying they never received it (2015 filing). I called ELQ and they said 2015 has been archived and it'll be $50 for them to get it out of archive. I do not know what sort of system they use, nor do I care...the state return copy was not provided to me, and I will not be shocked to find out they never filed it and have to file it now. I've asked for Nai Whitaker to call me, as the business owner, and yesterday the associate told me she really hasn't been there this year, so that might be difficult. It's October. I've been asking to speak with her for months. Again, Nai Whitaker may be a fantastic tax prep person, but she is not present in her business, nor is she handling your tax returns. Save yourself the burden of having issues with the IRS for years...
