The emergency room at HCA Houston West is open 24/7. The staff is described as very helpful, amazing, very professional, compassionate, caring, efficient, and incredible. Many reviews note that patients were seen, evaluated, and given treatments quickly. The food received praise for being amazing and delicious. Some frustrations were mentioned regarding communication from certain lead nurses and unreturned phone calls. Overall, patients express being truly grateful for the caring and professional medical staff during their visits. The facility is an accredited Chest Pain Center and certified Primary Stroke Center.
The highlight of my visit was being treated by Mario, the nurse. He was caring and competent, and he made me feel as comfortable as possible, even though I was in a lot of pain.
January 2026
Horrible. I went with excruciating back pain I mean bad. Would not do an xray. Urine test to see if kidneys. Nothing just made a diagnosis based on no information
January 2026
Excellent I have the assurance I was not anemic anymore thanks for all taking excellent care for me
