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December 2023 by J Shaw
I booked a compact like Nissan versa, but actually staff gave me a Mitsubishi mirage which shows the economy level, and told me they are the same, really cool!
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November 2023 by Richard Fleming
My colleague and I from UTexas Houston Health Center picked up a car from your 6829 Greenbriar St. Houston location. Rosmeri D. gave us a quick, thorough, and friendly check-in which set us up well for our 300 mile drive. The 2024 VW sedan we drove worked like a charm. Thanks!
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November 2023 by Antionette Griggs
When I thought My car was done for after my car accident my lawyer suggested I go to these guys for help. It's been hard getting good service in Houston but at carstars its about the community. I appreciate you guys so much!!!
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November 2023 by Brenna Jackson
Norval was great! He was very helpful and able to answer all of my questions. Anytime I needed assistance he was readily available and went out of his way to help!
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October 2023 by Erica Clay
I rented a vehicle from this location and Keith had great customer service. He was very kind and made sure I was well taken care of. I definitely plan on coming back.
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October 2023 by Sam
I got in an accident and had Carlos help me. I don't think i've ever had a worse experience renting a car. I had a rate covered by insurance, and was given a car and told I can come exchange it day after. I come the day after, and the car is no longer available. Waste of time. I come back again the day after and asked a snarky woman named Lauren. I came around 11 and she told me she would give me a call in a couple hours to come pick up the car, but the location was closed at 12. Instead of giving proper answers, I came back day after day to find another excuse by them, never got the car switched still. Shameful.
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October 2023 by Erin Marie
Have rented from here a couple times and the staff is very friendly and helpful. Service is quick and cars are reliable.
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September 2023 by Fatima Qamar
I have rented 4 times from this location so far and it has always been a pleasant experience. Both Collins and Mr. Norval were a joy to work with. I am writing this especially because of Mr. Norval though whose kindness really resonated with me. I had to come from work to drop the car off and take an Uber back. He graciously accommodated my drop-off and I'm eternally grateful. Definitely going to continue renting!
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September 2023 by Jeremy Slawin
I rent from here regularly and always have an extremely positive experience. They have a good selection of clean and new vehicles and they provide impressive and efficient customer service. Norval, the branch manager, always makes sure to take care of anything I need
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September 2023 by Dimitrius Fox
Staff is great. Cars were clean. I believe Norval was who I dealt with. Excellent and sharp young man.
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August 2023 by Faye Dipatuan
I definitely recommend this Enterprise location for car rentals! They were fast and very helpful! Colin helped me when I picked up my rental car and made the process super easy! Same with the drop off, Norval was quickly available and even offered a ride to drop me off at my next destination. I was very pleased with the overall customer service here!
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August 2023 by Britany Wright
Norval Edward went above and beyond to do his best at sticking us in a ride lst minute. I had reserved for a tahoe 4 months in advance and a location called 30 minutes before our scheduled pickup, the day of we were leaving for florida saying our request for a tahoe couldnt be met as they had none in. Mr. Edwards was able to help stick us in a suv and in the end we loved it.!
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August 2023 by Kellee Woods
Went to Houston for work, had a day to explore walked in with no car reservation and they set me up with a car and I was on my way in less than 30 mins.
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June 2023 by Keke D.
Brought my rental in for a swap out due to my horrible experience in them not checking the rentals before renting them at the 1406 South Loop W Houston, TX 77054 location. I was greeted as soon as I arrived. The man at the front was really friendly and communicative with the status of the vehicle being prepared. I waited about 20 minutes for them to detail the car, which was understandable on short notice. Car I received was in great condition other than a maintenance light that was meant to be reset. I was even given proper reimbursement from their other poor location, 1406 South Loop W Houston, TX 77054 mistakes.
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June 2023 by Summer Sage
Daniel was great! I reserved a small car at the last minute online at this location. He called me quickly to inform me that they only had a large pick-up truck. When I explained that I needed a fuel efficient car, he arranged for a small vehicle be available in time for my pick-up. Felt really good that he made this happen. Thank you!
