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November 2024 by John K.
I had a poor experience when I was hit by another driver. An incorrect suv reservation cost me money. Staff was generally polite but seemed incompetent. They assured me they would change the reservation and fix the problem- this did not happen. There are too many other car rental companies. Avoid the hassle and run-around, go somewhere else.
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July 2024 by GinainG Ing
My car was hit from behind. During the repair, the other party's insurance contacted me to use a loan car here. I got a loan car that was in very bad condition, which showed the unsafety. I tried to contact them to exchange the car for me, the answer they got was that there was no car available for me. I know it was a waste of time. Where is my safety? Poor windshield wipers during stormy season. The undercarriage of the car will fall off.
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July 2024 by D.J. Felon
Worst experience ever. I suggest you find another location that actually knows what they are doing. Rented a vehicle from another location and was asked to swap it out at this location. Guy behind the counter said "Because your not my customer I can't help you". If you rent from Enterprise are you not a customer of Enterprise? If I drove up in a Enterprise Rental with the rental agreement. Then who's customer am I??? Apparently not this locations customer.
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June 2024 by Marla Shields
Laz Caston stayed late to help make sure I had a safe car for me and my newborn after an accident. He went above and beyond and helped so much!
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January 2024 by Pauline Nguyen
Excellent service
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January 2024 by Asa Hunt
Super nice people, kept me updated and went above and beyond with repairs and made everything look new 10/10 recommend
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January 2024 by Alexis Pham
They are very good service; however, it's hard to reach them. Called many times, on hold, and disconnected.
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December 2023 by Ivianne Tompkins
Never have I experienced such poor customer service from an enterprise branch before this one. I came to this location in hopes to receive assistance replacing my current vehicle that I admittedly accidentally bumped which caused a leak that needed to get checked out. I walked in and immediately spoke to an employee named BJ. He went over the damage policy that was covered by my corporate account that he failed to get more information on therefore he told me that he could not replace my vehicle. I called enterprise to escalate which went to him but he essentially did nothing to help. I was left waiting for this situation to be resolved until the Lexus collision center closed. I hadn’t realized the branch manager, BJ, left without calling around to figure out where I could go to replace my vehicle and inform me on it. Will avoid using enterprise because of how unnecessarily exhausting this situation was.
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September 2023 by Kenneth Creed
Did not close out my rental and issue refund for deposit until 2 weeks later. While closing out my rental the lady filling in charged me instead of refunding causing me to have to wait 3-5 additional business days for both refunds causing overdraft fees. When asked why the refund was never originally issued and rental closed I got “This is not my location I don’t know why they didn’t close it out”. Horrible experience will go with another company outside the enterprise group moving forward.
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December 2022 by YANET LLASER MENDEZ
(Translated by Google) If possible I would put a single star(Original)Si fuera posible le ponía una sola estrella
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September 2022 by Chris Bauer
Luyen was very helpful getting my the right kind of car to use while my car was being repaired. She was very nice and a wonderful person to deal with. Thank you!
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July 2022 by Tee Dee
Another great experience!! Glenn was beyond helpful. Escalated my problem hassle-free. ?
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May 2022 by Will Peterson
I came to the store and was helped by Jaylen. He was very helpful and patient with me and had answers to the many questions I was asking. I definitely would recommend this enterprise to friends and family who visit the area.
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May 2022 by Sasha Mireskandari
Lamai was so helpful and amazing!!!
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April 2022 by Octavio Olano
(Translated by Google) Very good attention, there is a girl who attends very well, I have had to go twice, the only thing is that they do not inform about the value of the car that insurance pays for and the budgets are out of balance.I was rented through my insurance company (Allstate) a vehicle whose brakes failed in an emergency and collided with a vehicle that stopped suddenly. Despite the low speed it was traveling and the proportional distance, the vehicle continued on its way. THEY TAKEN NO RESPONSIBILITY, they "removed the body" and charged me $800 for my CT. without any explanation. It's impossible for them to give me reasons.I suggest to those who rent a car, do a STRONG check of the brakes of the vehicle they rent, so that the same thing that happened to me will not happen to them.Despite informing them that I would not file a lawsuit, they did not want to "put their faces to apologize... and etc."(Original)Muy buena atención, allí hay una chica que atiende muy bien, he tenido que acudir en dos oportunidades, lo único, es que no informan sobre el valor del carro que paga un seguro y se descuadran los presupuestos.Me alquilaron a través de mi compañía de seguros (Allstate) un vehículo al cual le fallaron los frenos en una emergencia y colisionó contra un vehículo que frenó intempestivamente. A pesar de la poca velocidad que llevaba y la distancia proporcional el vehículo continuó la marcha. NO SE HICIERON RESPONSABLES, "sacaron el cuerpo" y me cobraron $800 dólares de mi TC. sin explicación alguna. Imposible que me den razones.Sugiero a quien rente un carro, hacer una revisión FUERTE de los frenos del vehículo que alquila, no le vaya a suceder lo mismo que a mi.A pesar de informarles que no pondría demanda, no quisieron "poner la cara para disculparse...y etc. "
