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February 2024 by Michelle Garnica
This place is amazing! They where able to unfreeze my iMac, update it, retrieve all of my data, photos & videos I had from my family and basically gave me back my iMac like it was Brand new!I have an iMac Late 2014, I tried to update it myself and my iMac Froze on me! After attempting several things I decided I should stop and not mess with it more than I have because I had photos of my family from years that meant so much to me. I did a Google search and read several reviews on company’s that could possibly fix this and that’s when I called Experimax. I Spoke with Patricia who is very knowledgeable on computers, softwares, updates, Drives etc. She literally explained to me in detail what she thought the problem was and what the process would be. I left my iMac with them and one week later was fixed! I highly recommend this place!
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January 2024 by Joana Sims
I'm a Android person 100%, but am forced to get a IPad for class. The main reason I don't like Apple products is because of the Apple customer service (I had bad experience). I'm so thankful to Patricia and Mike and the service they offer at Experimax. They are the only place I'll buy Apple products from, and their customer service is the absolute best!
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December 2023 by Spam Emails
Went here to get an older 2012 Mac laptop fixed, nothing could be done but the lady at the counter was extremely polite and beyond knowledgeable about the software & hardware. She even removed my hard drive and put it in a travel boot up case with instructions on how to recover the data on my own time. I highly recommend seeing the team there for any Apple product issues.
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December 2023 by Johnson Memorial School
Such helpful, genuine and kind owners - we’ve used their services for almost a decade and are so appreciative of their thorough troubleshooting. Highly recommend this trustworthy place.
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December 2023 by Lisa Moscarelli
Patricia was fantastic. Team is so knowledgeable & professional. Will definitely recommend. I don’t ever have to go to Apple Store again !!!
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November 2023 by deborah wrigley
Patricia and Mike are the best and so are the team members they’ve chosen. It’s family-owned, they’re dedicated to their business and the customers they help through computer crashes, data recovery crises and repairing i phones, and all things Apple. On top of that, a human actually answers your call, rather than a genius bar sending to a virtual assistant.The repair costs are less than Apple and they stand behind their work with quick turnaround times. Refurbished iPhones, Mac and desktops plus Apple Watches are available in case your product is beyond repair. It’s a great business that serves its community and clients well!
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October 2023 by becky doesit
Patricia at Experimax is absolutely amazing! I brought my laptop screen in for a repair which got damaged from some traveling I was doing. Patricia fixed it no problem. But what really impressed me is that she overheard me talking to my cousin that I needed to find the proof of purchase for my insurance to cover the repair. Patricia was like, "Oh, that's no problem. Let me look it up for you on the Apple website". Her knowledge was the difference in my insurance paying my claim. Experimax is a great company with a great owner who is a problem solver.
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September 2023 by M A lopez
Took my mini iPad years back hope they have improved I was charged couldn’t do anything for it but gave it back to me in pieces didn’t even put the screws inside or seal the glass back but charged me for checking . Never have gone back to this . I did find one off 290 awesome place that I been using from time to time
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July 2023 by Roland Long
Great place to service and/or repair your Apple IPhone and/or Apple products. I had a pleasant experience at Experimax. Please stop by if you ever need any services for your Apple products. You will be happy you did.
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July 2023 by Belanie Dishong
It was one of those days! Oh my goodness what am I going to do? My computers just shut down, I was one of those kind of people who just keeps putting more, more and more on the hard drive, then the crash. Thank goodness I knew Mike Maddox. These are the five most important things I have to say about Mike and his team.1. They responded immediately to my call.2. They told me exactly what they could do and gave me an estimate over the phone.3. I took them my Mac and MacBook Pro and their team were kind, helpful and got the job done.4. They were the most reasonably priced service and great turn around time.5. I was in need of an additional iPad. They had an incredible refurbished and great condition at a price I could not refuse.I would never use anyone else!Belanie DishongLive At ChoiceHouston, Tx
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July 2023 by Christian Gonzales
Was able to get my iMac sold here after the location on the Katy Freeway (across from Memorial City Mall) outright told me "they weren't interested in it." Got a much better experience at this location! Even though it is further away from my home, this will be my go-to store from now on!
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July 2023 by Casey Rawson
I cracked the screen on my MacBook air. Patricia and the Experimax team repaired my laptop in a timely manner with excellent customer service.
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June 2023 by Fritzy Dean
I LOVE these folks! I would give them twelve stars, if that were an option. I was impressed immediately by the kindness and professionalism of Patricia. She calmed my technology fears and assured me that my problems were not so terrible after all. When I had relaxed enough to breathe, she scheduled Mike to come to my house to pick up the naughty problematic machine. As a Senior Citizen, afraid of technology, this was a most welcome service. Through every interaction with them, i felt their sincere desire to get me back into cyberspace, safely , smoothly and at a price I could afford. Cannot recommend them highly enough!!
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May 2023 by Xavier David Gonzalez
The main reason I took my wife's computer to Experimax was because it hadn't worked in over 10yrs and I wanted to see if Mike could extract my son's baby pictures. They did something better. Not only did they give me a thumb drive with all of the pictures but also got the computer to work. Not sure how since Geek Squad had said it was a lost cause. If you are anywhere in the Houston area with a computer or phone issue give Mike a call!
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May 2023 by Chris Fitzgerald (theailurophile)
I was looking for an updated IPAD and the sticker shock at the Apple Store sent me looking for a reconditioned item. Someone recommended Experimax. I was delighted to find just what I was looking for at a reasonable price. The staff is very accomodating and professional. They were also very patient with my questions. I would recommend them to anyone looking for Apple products.
