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March 2024 by Maria Stephens
Great service and very personable!! Thanks David for a great experience!
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December 2023 by Josef Buenker
It's always a pleasure to deal with the folks at Experimax! David and his crew are very knowledgeable and they have both fair prices and buyback policies. I have purchased at least 6 computers from them and have been very pleased with the product and support.
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December 2023 by Dion Sanchez
I took my old 2017 iMac to a “repair” shop and they had it for 3 weeks!!! Only to tell me they couldn’t fix it. Experimax fixed in a matter of days and preserved all my data. Excellent customer service and computer support. 12-2023
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November 2023 by Beverly Carter
Greatest Customer Service in Houston!! I have taken my iPhone and Mac Book Pro to Tristan and David at Experimax on several occasions over the years for repairs and have always received excellent customer service and fair pricing with quick turn around on repairs. I rely on their technical knowledge to get me back on track when I am researching something that I know little about in the Apple world. They have always made me feel like there are no stupid questions that I could ask based on my limited IT knowledge. I just want my IT equipment to work, and they are the SMEs to go to for help!! I would recommend them over any other IT repair/sales business in Spring Branch and Houston. Thank you for your availability and expertise. Beverly
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November 2023 by zerocool7141
Walked in because my existing screen protector was peeling off. I already knew of the excellent service. And I can say once again, service was great and my new screen protector is fantastic.
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November 2023 by Annelies Van Schie
Great explanation on my options, listened to my desires and concerns and helped me guide towards a solution that made sense to me. Love the macbook laptop I bought and they also handled the data transfer. Thank you, David and team.
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November 2023 by Andria Rondon
What an incredible experience! My daughter had her phone stolen a few months ago and has been saving for a replacement. David and Tristan could not have been more amazing and helpful. They are so incredibly kind, knowledgeable, and friendly! The new shop and location are great and Doug is the cutest shop attendant around ?. We will absolutely be back for all of our tech needs!
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November 2023 by Martha Knotts
Experimax West Houston is my "go to" place for anything "Apple" related! Owner David and Manager Tristan are my trusted experts and their track record is shown in my repeat business with them. In the last 10+ years, I have purchased two 21.5 IMac desktops, attended their FREE information/training sessions, purchased an iPhone 12 (and had all the data from my old phone transferred and ready to go in just a couple of hours)! I also trust my computer security to the pros at Experimax, by signing up for monthly remote security check ups, taking the worry out of keeping my system safe, which gives me great peace of mind.There is no other place I turn to for Apple/Mac products or support! They are tops in their field. I highly recommend Experimax West Houston for all your Apple computer/product needs!
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October 2023 by Peter Tahtouh
This a fantastic store; if you’re obsessed with Apple like I am, this is the store to come by and visit. They have cool things to see, like the first iPhone ever made and many other Apple electronics in mint condition that go way back! Also, they are excellent and super fast at buying your tech; just bring it in, and they offer you the best price for your tech and give you the money right away. The staff is extremely friendly and professional. I 100% recommend it. You won’t regret it Stop by!!!
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September 2023 by Erica Lehotzky
Called to price getting my battery replaced on my 2017 MacBook Pro - much easier than making an appointment at the Apple store and going in, only to be told they'd need my computer for 3-5 days. Between grad school and interviews, that was going to be hard to schedule.Instead I was told the cost over the phone (40% less than what I would've paid at Apple) along with a same-day turnaround estimate. Dropped my laptop off and sure enough it was done in a few hours. Store was clean, staff were friendly and knowledgeable over the phone and in the store (worked with Tristan mainly), and to top if off there was a cute shop dog that greeted me at the door when I came to pick up. Battery seems to be working well and if I remember right, the 90-day warranty is the same length Apple offers.
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August 2023 by Shane Dodson
Left my laptop at this company having been quoted a price to make a repair. Told it would be ready the following day in the AM. Went by at 2:20 in the afternoon to have given them plenty of time. Arrived to find they had taken down my access password incorrectly and didn't make a simple phone call or text to me (I checked my call history and had no missed call from them or voicemail). So the laptop had nothing done to jt. When I asked why a simple attempt too contact me wasn't made the rep led and said they had. No genuine answer or response why things weren't handled differently as I was paying them $250 to correct the issue. Don't entrust this business if it's employees to take care of you. The owner of the company was sitting at desk on a call and hearing my conversation and never even made an attempt to salvage the situation or offer a resolution. Terrible customer service. Pathetic experience. I would give them zero stars if that was possible.
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July 2023 by Scott Johnston
Always quick, friendly, appropriate service at a fair price. Sometimes, there's also Doug the Friendly Dog. It's great to have an Apple product resource that's not Apple!
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June 2023 by Thomas Padgett
Experimax is the greatest computer company/store that I have used in my entire life. They are attentive, knowledgeable, and experienced. They truly have all the answers and the staff is wonderful. I wholeheartedly recommend them for all of your computing needs.
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June 2023 by Kevin Brock
Really pleased with my experience buying a used iPhone at Experimax. Salesperson was very helpful and explained all aspects - like warranty, etc - of buying from them. You might find a cheaper phone online, but if you want the peace of mind that a physical store will be there if you run into a problem, give them a try!
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May 2023 by Aarondaface
Amazing store and staff. I sold my Macbook Pro here and they gave me a great price on it. I would recommend to anyone looking for a hassle free process to selling their devices!
