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March 2024 by Ash Solorzano
Super quick, information was given without a commitment and I loved that. Yolanda was super helpful and friendly. A great experience in our first storage rental.
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March 2024 by Sue Ott
I have dealt with Yolanda at the Jersey Village office and for the record, she's awesome! She’s very friendly and helpful.
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March 2024 by Josh Rust
If I could give zero starts I would. First of all, my vehicle was stolen off of their property and ruined by the thief. The security cameras conveniently didn't work in the back area. I was told by the person working there that they had been having many thefts at the time. My rate was also increased multiple times without notice. I would log in to my account to pay and magically my rent was another $25 higher than the month before. Lastly, there were multiple times when they wanted to move my parking spot around after my vehicle was stolen and not drivable. Unfortunately, I had to continue to use this place as the transmission was destroyed after being stolen off the property. I would never use Extra Space Storage again and I would advise you to at least never use this location.
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March 2024 by Pat Grimm
Yolanda is the greatest! She is one of the kindest people I’ve met in a long time. Her amazing customer service, positive attitude, wonderful smile, & contagious laugh is refreshing.Happy with the spot that provided an elevator and community use carts to make unloading an ease saving my back. Thank you for everything.
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March 2024 by Jones Brown
It's a storage facility. You kinda get what you expect. I had an inside unit, on the second floor. I don't think the floors have ever been swept or mopped. And avoid the stairway, it's really gross. Hand sanitizer is a must after each visit. It did take me three trys to get someone in the office to cancel my unit; Sunday they are closed, Monday at 3PM locked down, finally on Wednesday someone was there. The staff was friendly.
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March 2024 by crybabynoe McClendon
Great service all around
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March 2024 by LISSETTE AYA
I cant thank YOLANDA enough the best customer service . She was so amazing and helpful made my move in super easy . Great reccomendation on the size unit i needed for what i described . Always greeted with a smile and happy to be of service .
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March 2024 by Teri Orlando
Very helpful front office! I did the online special and it was so easy!
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March 2024 by Precious Ford
Super nice! Josh was so nice Thank you.
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March 2024 by Chris F
Excellent customer service with good prices and ease to access.
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March 2024 by Robert Cage
Extra space is clean and a wonderful place to store your items. Please ask for “Yolanda she’s a sweetheart! Till next time “Shop Extra Space!!
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March 2024 by Robert Nixon
Mrs. Glover is a great asset to Extra Space. Shes available for the customer and works hard to meet our storage needs. She’s trustworthy and kind. Extremely helpful when needed.
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March 2024 by Renee Jeters
Yolanda was very helpful and amazing.. Thank You
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March 2024 by Shraddha Desai
This storage facility’s elevator has been having issues since oct 2023. They still have not fixed it. It’s for worse now that you can’t even use elevator at all. We had to bring down 4 carts woth of Christmas decorations down and also place them back up after Christmas. It is still not fixed. Last summer their AC was down for 2+ months. We pay more for temp control room so that we can keep our stuff safe. When we asked them about temp. They said it just went down and they are fixing it. So we went several times and it was not fixed. Then winter started so still not sure it it’s fixed. I don’t recommend to use this storage facility.
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March 2024 by Myranita Shields
Ms.Yolanda helped me so much from helping me get my storage to her showing me how the Bluetooth lock works she’s a good working great spirit ?
