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November 2023 by Chad Blunt
One of the best customer service places in Houston. Ms. Joni provided the best customer service and she also offered the Flex Approve Card with great benefits, but I had to decline it due to personal reasons. At the end of the day, I appreciate Ms. Joni’s and EZPAWN’s remarkable service. I will definitely be coming back to this location.
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November 2023 by Jessica flores
Joni had amazing customer service her ability to speak fluently in Spanish and English was very helpful. She almost convinced me to sign up for the flex card but I just did not want another credit card.
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November 2023 by I V
Awesome staff! Best service of any pawn shop I’ve been to! Carisa is the best! Got an awesome deal on some awesome shoes!
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October 2023 by Venetia B.
I really wanted leave a review for Joni she has great customer service and not just with me she helped other customers and was really nice to everyone.
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October 2023 by Black Diamond
Joni is always helpful great customer service. Even though this crazy lady was screaming at her she was calm cool and collected she did better than I would’ve! Thanks Joni for always smiling and being so sweet
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September 2023 by Nancy Cruz
This location has great customer service thank you to Karina for helping me get the most no a loan, will be coming back
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September 2023 by Theresa Roux
?I ARRIVED 5 MINUTES TO CLOSING...The store manager (Carisa Simmons) patiently waited for me to enter before locking the door...The staff went over and above to accommodate me at the last minute..They were friendly and professional ..My experience was pleasant.. Their customer service is OUTSTANDING..I hope to visit again...- Theresa Roux-
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September 2023 by Makayla Palmer
Kay gave me great customer service and assisted me with my purchase thank you
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September 2023 by Peter Tahtouh
This is probably one of the best EZ pawns out there! The staff is over the top and super professional; they gave me some fantastic deals on electronics and even included free insurance! I bought an Apple Watch and a newer iPad for cheap! I would 100% recommend this store location as they have the best stuff, asking prices, and fantastic staff. They are super friendly and make you feel welcome when you walk in! So yeah, stop by!
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September 2023 by Justin Alexander
Karina customer service is always 10/10! She is patient and always does her best to get the most out of each loan for you
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September 2023 by Ronald H Stroup Stroup
Kay and her manager Carisa were simply outstanding. They were thoughtful, helpful, and fair. Thanks for the great service!
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August 2023 by fendi
I would like to thank Kay for the great customer service and patience. She was outstanding and made my day better. She definitely can make someone smile.
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August 2023 by Ron Stroup
Kay and her manager Carisa were simply outstanding. They were thoughtful, helpful, and fair. Thanks for the great service!
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August 2023 by MáJay Miller
Kay and Carisa was so helpful with assisting me with my purchase. Kay fought for me a GREAT deal. Their customer service is the best I’ve received at Ez pawn. Will be a returning customer.
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June 2023 by Michael Dominguez
Horrible customer service if the acting supervisor or team leader does not like their job they need to quit. Unfortunately no transactions were made because of her rudeness. 0 stars if I could
