Family Dollar is appreciated for its friendly and helpful staff, with customers noting great service and supportive employees like Armando, Stan, and Queen. The store has been described as one of the nicer locations, where employees are kind and attentive. Customers have also received assistance with store apps and appreciated the positive attitude of the team. However, there have been issues with store hours, as some found the store closed earlier than posted, causing disappointment. Overall, the store strives to provide good service despite challenges, and the staff works hard to maintain a welcoming environment.