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February 2024 by Gracie MC Page
?????????????I want to give a positive review for the manager at the Family Dollar store on Gessner and Harwin. The manager was not only beautiful but also incredibly kind and compassionate.She provided excellent assistance during my visit, even though I was just there to purchase extra laundry soap or other affordable products for washing clothes.The manager's kindness extended to her entire team, who worked together to maintain a clean and organized store. I have never seen a Family Dollar store as well-maintained as this one, and the staff truly deserves recognition for their exceptional work.?????????????
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January 2024 by Pedro G.
Yesterday at 9:40 PM I went to buy a 100 gift card. When I saw the screen it say 64 cents. I thought it was another transaction. I put the information they only put 64 cents. They asked me for the receipt. But I didn't find it. They said it was Amazon problem. The location is on 77036.
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December 2023 by Feliciana Gonzalez
I called to ask if when you buy something and want to return it for some reason. And the operator answered me and I followed the steps and there was a number to press for Spanish and to be able to speak with a representative and when it came to answering me the person did not speak Spanish and I asked if anyone spoke Spanish and I hung up on the phone, I called again , and the same. TERRIBLE SERVICE!!!!
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November 2023 by Passion S
Great staff keep up the awesome customer services
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September 2023 by Miss Jae
The customer service here is NOT it. Trashy and ghetto. I thought I was back in my hometown for a second, it was so bad. Talking about how they’re ready to go home or the time ain’t coming quick enough. Then you got one having a full blown phone conversation. Please, don’t be short on change and have to go grab .70 cents out the car. It’ll be like you committed a crime! If you don’t like people, DON’T work in customer service. Find another job! Stupid. Older black lady at the front looking Ms Pearl from Friday. Outta style. Family dollar will never get my business again.
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August 2023 by Diana Gregorio
I like this store but the costumer service is not it. Like im shopping and theres this weird worker following me around like if i were to rob the store. She doesnt do that to any costumers when im there but she followed me everwhere and it makes me uncomfortable.
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August 2023 by Elizbeth Velazquez
Store is good but employees are too rude!!!well only one lady
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August 2023 by Destiny Long
This is the worst family dollar store. It is closed 80% due to the system being down or other reasons. Family dollar store is a pretty big chain so this is unacceptable. I won’t be returning. I added a picture. This is a regular occurrence. SAVE YOUT TIME AND DON’T COME HERE!
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July 2023 by Tymekia Sauls
Literally just left from the store after taking an Uber there for anti-acid pills. Needless to say Uber left me there because no one was at the register to check us out. So of course after the pills I picked up that said $6.25 turned out to be $12.50 I had to pay for a WHOLE new ride. Then the lady in charged asked me what’s wrong I tell her and she’s like “well it’s only two of us…” if that’s the case WHY WAS 1 of the 2 NOWHERE NEAR THE REGISTER? I actually went and found the manager to get help and she just yelled for the lady to come to the register. After 2more minutes of waiting she comes slowly trotting to the register then when the manager sees a regular that’s going to be bringing her some “cheese bread” she then decides to come help check out. On top of all that price tags need to be replaced cause if the price below the product says $4.80 I don’t want to get the register and pay $5.25 then have to stop the line and wait for price checks to prove it. Customer service sucks and the entire store needs to do better!
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February 2023 by Richard Auclair
Store is so disorganized that it stayed open during remodeling. Frequently overcharges at the register. Cashiers don’t know how to do their jobs, and don’t know where anything is. Aisles cluttered.
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January 2023 by Chance A Million Enterprises Incorporated
I believe this store has too many employees for the shift of 7pm… The guy rather stand outside to smoke instead of helping Tieab out… she did ok but can work on her attitude but I’m sure she was just agitated by notice in the same thing I did
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November 2022 by Maliha Hussain
Love to do shopping here Always
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June 2022 by Amora Acho
The store is organized and clean despite the high volume that of traffic. Cleaning supplies are cheaper here.I found a “Bed in a bag” set with sheets, pillow cases, comforter and decorative pillow for 37.00 Dollars. Yes: 37.00 dollars!Try these stores in your area. I have found that different locations seem to have what is most popular for that area of town.
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February 2022 by N. ROse'
Very friendly and helpful staff...agreed that there may be a wait because there's only one line open majority of the times but they work pretty quickly.....
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January 2022 by D
Nothing is wrong with the store or the employees. Never had a problem with this store ever. Just gets crowded, it's kind of small but they have a decent variety of items at a fair price. My only gripe is I don't understand why yall got a phone number if nobody is going to pick up the phone. Besides that little issue, no major complaints.
