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July 2023 by Gabriel Gomez
Not good bed cost really expensive to buy don’t be fool buy somewhere else. Nice ppl but ppl only buy here to get credit or to send stuff to South America. Nothing is good here for the prices.
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October 2022 by G R
Never pay Cash for a deposit. Never! My Godfather trusted the Famsa employees and they kept the money. If you decide to do business with them pay with a Credit card. Never ? cash.
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October 2022 by Jeff Williams
Poor customer service at the Hilcroft location that store should be shut down nobody ask if they can help you or even speak to you
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May 2022 by Connie Sanchez
I will NEVER get anything from FAMSA again. I have a personal loan and I had furniture with them. When it came time to pay off my furniture they gladly took my payment and only provided me with a confirmation number for proof of payment. I'm in the process of purchasing a home and I went to the store to request a copy of a receipt showing that the account was paid in full and they denied me that. I called customer service to request a history of payments and ( Henry was very nice but) said it would take 2 business days to get and that if I needed any other document I would have to wait 6 MONTHS to retrieve!! 6 MONTHS for a document you're entitled to get? RIDICULOUS!! They DO NOT offer autopay, their customer service department at the store is HORRENDOUS! They're only nice in the beginning while they're trying to get you to sign their contracts! This is why it's so easy to get things with them because their customer service is HORRIBLE and they don't care for the people that "Feed" them.
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May 2022 by William Calixto
Illegal selling on their behalfAlways check your contract they will add insurance for theft and unemployment which you really don’t need. Be on the lookout this place makes a living of selling over price and cheap furniture. Sales people are under trained and don’t even explain what your signing their warranties are a total joke….
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August 2021 by Macaulay Hernandez
Miguel was great to work with. He was extremely helpful and understanding.
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July 2021 by Edin “Jr.” Espino
We came in looking for a washer and dryer, Miguel came and helped and pick one out for us, excellent customer service, very friendly folks here too ?.
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June 2021 by Elvira Morales
Miguel was very helpful. Great sales men
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May 2021 by Jose Ramos
Great service and sales rep(miguel) was so nice and helpful !! Definitely coming back!!
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April 2021 by Libra Virgo
Llevo 3 meses, pidiendo q me cubran la aseguranza que compré con ellos acerca de una lavadora, y aún no pueden resolverlo, realmente no lo recomiendo muy mal servicio, solo me traen vuelta y vuelta , es lo peor en servicio al cliente y en todo sentido
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April 2021 by Student Denys Rojo
Great person she helped us with the financial services and explained every detail and she nice to the kid
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April 2021 by Juan Contreras
It's a really good idea to come to visit the store ?
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January 2021 by Angela L.
No stars at all this store doesn't have common sense during catastrophes furnitures are not good enough to pay that high cost also and many more things so not recommending this store.
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December 2020 by Adriana Arriaga
DO NOT BUY FROM THESE PEOPLE!!!!!!!!!!!!!!!! when your signing the paper work they dont tell you all the interest they are going to hit you with later on. They basically steal from you then lie to you about your balance so you can pay more with out realizing that you owe way less then what they tell you!!!and on top of everything when you call them with questions they either put you on hold without letting you even finish your sentence or just hang up on you. THANKS MARISOL FOR PUTTING ME ON HOLD WITH OUT LETTING ME FINISH WHAT I WAS SAYING VERY RUDE AND UNPROFESSIONAL
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November 2020 by Fernanda Driver
Called to get info on my accountThey kept hanging up the phones
