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August 2024 by Danny Boy
I recently had an incredibly frustrating experience with FedEx that solidified my opinion of them as the most inefficient courier service I’ve ever dealt with. As usual, they seem to go out of their way to make the customer experience as complicated as possible.
Today, I needed to return a pair of shoes to DSW. The process should have been straightforward: simply drop off the prepared return package at the FedEx office. However, upon arriving, I was informed that the package needed to be placed in a different box. When I asked if I could purchase a suitable box at the FedEx office, they told me they didn’t have any available and that I would need to go elsewhere, such as Home Depot, to buy one.
This unnecessary runaround to get a basic task done is emblematic of my experiences with FedEx. This is not the first time I’ve encountered such complications with their service. Every time, it’s the same story: inconvenient policies and unhelpful customer service.
I strongly advise against using FedEx if you want a simple and hassle-free delivery service. There are many other couriers out there that provide a much smoother experience.
( this photo show how the item was packed which was not so bad and it can be accepted but the stupid FedEx office need another packing this is so time wasting and frustrating??? )
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March 2024 by Starchux (Starchux)
Great service !!
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January 2024 by Jessica Anderson
The line was fast and efficient. They have a notary onsite which was very convenient and the staff is knowledgeable and polite. Love this location.
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January 2024 by J. Anderson
The line was fast and efficient. They have a notary onsite which was very convenient and the staff is knowledgeable and polite. Love this location.
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November 2023 by Tiffany Ha
It hard to find because inside the store not they own place. But people who work there is amazing, nice and very friendly to help. Thanks
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November 2023 by EM Gee
The number given takes you to an automated voice system that doesn't get to the resources I was calling about (i.e. services, cost, method, availability etc.) I hung up because 1. I dislike systems that don't have the option for speaking a command option vs. Pushing a button. There is no privacy in speak options only. 2. The time it's taking to navigate a subpar phone option system vs. Calling the next best option already pulled up in the search engine that found said business makes me just move on.
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September 2023 by Jesus Flores
Stolen packages from FEDEX drivers, dont use FedEx. They'll try and deny your claim, knowing their drivers are stealing.
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April 2023 by Peter Kut
Great staff!! Everyone is always helpful and pleasant. Never had any issues and I go here often..
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November 2022 by Marisela Hernández
Greatest
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September 2022 by T Miller
No one is ever at the counter or it takes them a ridiculous amount of time. The service here is absolutely pathetic. Multiple times here the same thing.
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July 2022 by Louis Williams
Great customer service.
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April 2022 by Todd Miller
No one is ever at the counter or it takes them a ridiculous amount of time. The service here is absolutely pathetic. Multiple times here the same thing.
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February 2022 by luckybro59
Thay try hard to please
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January 2022 by Marisela Gallardo
Greatest
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November 2021 by Julie & Jeff T
Great Customer Service!
