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January 2024 by Michelle L.
I have never had as horrible of service as I have repeatedly had from this FedEx location. Almost every package shipped to me via FedEx for the past 3+ years has been shipped to the wrong address and FedEx just doesn't care. I have wasted hours of my life with customer service trying to get this fixed and there is still no permanent solution. No other delivery company makes these mistakes. FedEx is either the most wildly incompetent morons to ever grace the earth or intentionally and maliciously mishandling my property. Either way, I am at my wits' end. I no longer order from anywhere I know uses FedEx but unfortunately companies don't always let you know in advance. It's insanely frustrating that these people face no consequences for their repeat failures. I would strongly recommend avoiding FedEx, especially anything that has to go through this location. Only rated 1 star because it's required but I would give zero if I could. I have truly never dealt with a more horrible business.
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December 2023 by Carlos A.
There was a little bit of a line and it went fast. Service was done with a great attitude and smile. I would go out of my way if I needed to use FedEx because Mrs. Dena was so warm and efficient. If you need to use FedEx services and are in the area I would highly recommend them.
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June 2023 by Eric C.
Mrs.Dena (supervisor for today shift on June 7,2023) was very nice and understanding when it came to my package and me getting my package, she could've turned me around but she didn't and i love a person who take care of their customers because i love taking care of my patients at my job.
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May 2023 by 504 Nola
Lied and said a package that didn’t require a signature was delivered and was never delivered I paid for 2 day shipping and now I have to wait 3 more days to get my package on top of that customer service hung up on me I swear to god I will never order anything that has to do with fedex ever
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January 2023 by De Thomas
Service was great
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December 2022 by Tiara Cook
Quick and easy
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December 2022 by Cathy Pines
The service was great
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December 2022 by Errold S.
I came in to ship a small box that needed to be taped. The clerk who was not friendly at all says I can buy tape but he won't tape it up for me. I've always gone to the Pearland location and they always take care of me there but no more. This guy has cost Fed Ex all of my business. I hope they enjoyed saving that eight cents worth of tape.
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November 2022 by Talia F.
I've had the delivery instructions set for over a year now so why they didn't read them all the sudden I don't know. They said they attempted to deliver my package today at 10:53am and when I checked the website it said I could pick it up in person today after 1:00pm so I went at 6:20pm I get there and she tells me he (the delivery driver) is not back yet he's usually not back until around 7pm so when I got home I called to see why it wasn't able to be delivered the automated person tells me it's because no one was here to receive the package even though 1 my sister was here in the living room and no one ever came to the door and 2 I have on the delivery instructions to leave it at the front door and signed for it online already and when it sent me to speak with an actual person he told me that it was because he driver didn't have the code to get through the gate which again that is in the delivery instructions and has been for over a year so I was given 2 different excuses both of which are in my delivery instructions so I feel like they just didn't want to or decided to skip my house for reason the glasses were my eyeglasses that I wear allThe time and I really needed them today that's why I paid for express 2 day shipping
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October 2022 by LaLa R.
Drivers are lazy! Said attempted delivery but absolutely did not! I took off work to ensure I was home to sign for the package....sat in the living room to ensure I would hear a knock or the doorbell. Driver said security wouldn't let him in (my complex does not have security) then when I talked to the office he said there was someone blocking the entrance....how could that be when I'm watching cars go in and out as I type this! Amazon is here delivering, ups, as well as the postal service but somehow fedex couldn't get in! MAKE IT MAKE SENSE! Thanks to the lady at the counter who called and advised I could come and pick my package up! Do better FEDEX!
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October 2022 by Charles B Lovejoy
Fast service. Shipping time was on point.
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September 2022 by LaDeene Spiller-Lewis
Loved that it was in the neighborhood 5 minutes away
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May 2022 by Earnestine Poole
They could not help me find my package
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March 2022 by Leo Guerrero
(Translated by Google) excellent(Original)Exelente
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November 2021 by John L.
Worst delivery drivers ever!! No initiative what so ever!!! Have tried to receive package for 3 DAYS!!! I have left delivery instructions along with my phone contact and they still cannot get it right!!!!
