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February 2024 by Morgan Elizabeth
Melissa saw me starting to look for the right size box to ship my retail return in and promptly offered to help me find an appropriately sized shipping container. She showed me how to use the ship & go kiosk and packaged the box with my items in it while I completed the process at the kiosk. She then showed me that my item was safely and securely packed before sealing the shipping envelope and placing the label that I brought to her from the kiosk. Overall my experience was senseless and quick, and it is all owed to Mellisa’s exceptional customer service and kindness. I will prioritize this location for all of my future FedEx needs because of the positive experience I had today.
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February 2024 by Thanh Le
Can I print a document here and include it with the packing slip?
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January 2024 by DeCarla Day
I’ve only experienced nice employees willing to help me.
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January 2024 by Fred R.
This review has nothing to do with the staff (they were great), but everything to do with the services offered. I did not realize how superior UPS was to Fedex in terms of services offered. It was almost a dollar per mile to get something "overnighted" aka 4 day eta for a destination 2 hours away. Just go to UPS.
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December 2023 by Asmaa Ahmed
Very expensive compared with other branches
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November 2023 by Ariana Anjier
Terrible customer service. The staff were extremely rude and only wanted to take drop off shipments. If you need to actually ship something and not just drop off go to another shipping service.
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November 2023 by Jerad Graham
The two women working in there were very helpful for a few business prints we needed
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July 2023 by Sharlie B.
I don't typically deal with FedEx but you have to go where instructed when returning an item. Was attempting to return a large carpet and they weren't able to help me wrap or box it. Very annoyed. Only able to give me the label but that didn't really help. The location was nice but I'm about convenience and not having my time wasted. This was a waste of time.
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July 2023 by Kelly Donnell
The staff here is very helpful and the location is convenient! We had a special order that was a bit of a challenge, and they were very accommodating.
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April 2023 by Angela
This location is awesome! I have had great experiences shipping here recently with a young lady . I also use this location for printing. I submitted it online and it was done within 2 days! This was a large job with cutting paper involved too. Ozili did an awesome job with my print job! He was very professional, polite, and positive. In a day where customer service isn’t the same it was refreshing to work with Ozili! Recommend this location for your print and shipping needs!
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April 2023 by Ellen L.
Erin helped me decide which size box to use for my shipment, she packed it and helped me select the appropriate way to ship and helped me find an affordable way to ship. She was so fast and efficient, as well as extremely pleasant! This is the exact type of person any business would love to have. She is a management or higher quality type of employee. If I still ran my fairly large business, I would have offered her a job. This is the type of person who would do any job well and learn quickly.What a great experience this turned out to be. It's hard to find such pleasant and helpful people today in retail and Erin went above and beyond!
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March 2023 by Lizzie DeLacy
I almost don’t want to write this amazing review, because then everyone in the greater Houston area will come to this quiet location…but I must! No line, excellent service, everything in stock, such a great experience. I came in to this FedEx store today to mail quite a bit of packages, and Erin was so incredibly warm, friendly, and helpful. She made what I thought would be a twenty minute ordeal fly by in just five minutes, and was so courteous and kind while helping me! Thanks Erin and Mia, I’m so grateful for awesome people like you that get things done well with a smile; the world needs more of that!
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February 2023 by John Jordan
When I directly ask the employee how much does it cost to have you print my pdf vs me printing my pdf I expect an honest answer. That means including the one time service charge. You told me my prints would be $3.00 and then you charged me $6.00. It is not funny and it isn’t nice.
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November 2022 by Kelsey W
Everyone I’ve worked with at this store has been wonderful! The manager (I believe her name is Erin?) is so kind and helpful. She has assisted me on other things before and just really lends a nice personal touch in her thoughtfulness to whatever I’m trying to accomplish. Porche and Ozili have also helped me and their service has also been out of the park excellent with communication and what they did to ensure my posters came out perfect. I really appreciate all their work!
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August 2022 by Christian Gonzales
It is always hard to get anyone to help you. The only good employee that works here is the younger girl with the blonde hair and she was nowhere to be found when I went today. Today was the last straw! I come in to get some prints made, and the one female employee that was there never acknowledged me when I walked in. She was talking to a friend about movies or something. I could tell that guy she was talking to was not a customer because I didn't see him buy anything. The other employee behind the counter acknowledged me, which resulted in the female employee asking me what I needed. When I said that I needed a simple print done on cardstock, she directed me to go to the self-serve machine at the front and it would not print my file due to its size. The female employee that did not acknowledge me seemed reluctant to help me, as she kept insisting that I print from the machine or charge me a fee for her to help. Yes, I am aware corporate instituted a fee for assistance now but that's not what I am upset about. I would have been glad to pay the fee, but this employee just didn't want to help me it seemed. I went up the freeway to the location on 59 and Shepherd and got stellar service!! Never returning to this location again unless the other female employee who used to work there comes back.
