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December 2025 by JJ Lopez
People there with no desire of helping anyone and just acting like bosses. They should own their own companies instead of working for FedEx.
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December 2025 by theo young
I normally come here to drop off my packages. We have an account with fedex and usually do all the postage online, print the labels and the drop off the package. Today, we were unable to do so because FedEx was having issues with their site. After calling them they informed us we would be able to give the store location the tracking number and they could print the outbound label. (I was able to print the return label) So i went into the store to drop off the package. The first person i talked to was Traci. As im explaining what happen she immediately began interrupting me saying oh no we don’t do that we just receive the packages. (Mind you this is after another customer in front of me said he was there to send a fax and she said oh it’s over there , he responded um i don’t know what I’m doing and she shrugged.). Then as i realize she probably couldn’t help not only due to lack of want to but lack of knowledge i asked what can i do… she said we can make a new shipment. Fine.. great. Let’s do it. Then I must have confused her when i asked about the one pending and if i would get a refund.
Because she said she didn’t know. So i seen the asst manager Rueben walking by and asked her if she mind if he could help me thinking he knew a little more.
My mistake. … he started to tell me that the system used online and the one in the store are 2 completely different systems and they don’t interact with each other at all. I told him what the help desk people told me and he laughed and said they don’t know what they are talking about. I asked ok. What can you do to get this package out. He said the same thing as Traci. Great let’s get it done. As we start the process (me giving him our business account number) he asks me to verify the information on the key pad. i notice the shipping information is wrong. I pointed it out and he says i can’t change any of that. I then ask if something goes wrong will the package get returned to this address , his little man complex starts to become apparent. And he gets annoyed and then asks me what my name is and tells me his name is Reuben and wants to shake my hand and explain that he doesn’t control anything. This is a fool proof system all he does is enter a number and whatever comes up, comes up. That maybe there’s a computer glitch on our side or maybe we didn’t check a box correctly.
Completely baffled at the lack of knowledge from this facility i cancel everything. Call the FedEx account manager and explain the lack of competency coming from this location.
The help desk walked us through step by step on reprinting the label (after the website was fixed) and we were able to get it sent at another location.
This guy has supposedly been working there since 1996 but doesn’t know his own system. Find someplace else to go. Unless you have everything label where even a 3rd grader could figure it out. I wouldn’t recommend wasting your time or money at this location.
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October 2025 by Alicia Ruiz
I like this location, I will always go to this fedex if i'm on this side of town.
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September 2025 by Carolina Benitez R
I paid $1,050 to send two boxes to Florida and that's how one of them arrived. They threw it in front of the address I put. This is a shame, paying so much money and that they treat what I have sent like this. I hope you contact me and at least give me a solution in this regard, with the name of my profile you can already verify the amount and tracking number. I'm out of the country, I trusted that everything would be fine and I just found out about this. The company I sent it to is going to charge me for the box change and be able to send it to its destination.
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August 2025 by Rob M
Darnell is awesome fast and reliable service with getting me biz cards in hurry. David helped to get my copies for the office printed with no hassle and fuss. Love the team here!
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August 2025 by Molly D
Went there this week. Was assisted by Ruben. Very pleasant guy, great customer service. You can tell he enjoys his job. I was there in and out without issues!
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July 2025 by JP
Great service, Traci did a great job.
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July 2025 by Beauty Bar By Tee
Darnell is truly one of the best hires FedEx could have made. I choose this location for its convenience and consistently quick service. Darnell, in particular, is always reliable—he’s soft-spoken, knowledgeable, and provides exceptional customer care.
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July 2025 by Diana G
They suck!
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July 2025 by Yelper Lou MC
I came to this FedEx Office in North Houston to get something printed. The machines were so limited. Line was long around 5 pm on Monday. I had to wait in my car and it was scorching hot that day.
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April 2025 by Marcus Reed
Lazy and disrespectful location.
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March 2025 by Nathan Meyer
I have an account and ship via FedEx frequently.
Until today, I never had an employee refuse to tape a box. I have no problem paying for the tape service, but this employee refused to even do that. She advised me instead to go buy a roll of tape and to do it myself. I have paid for the tape service before and I think it’s 4 dollars which is fine.
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February 2025 by Donnetta Henderson
Very attentive. Helpful. Full option given.
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February 2025 by t wiltz
Great customer service
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January 2025 by Nomi Malone
Service is great. Staff is very friendly and I will return again.
