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February 2024 by Mack Brown
Let me tell y’all about all JD sports store’s they sell's defected shoes people stop shopping here because they shoes are fake also
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January 2024 by Steph Garcia
Worst customer service the people “staff” doesn’t even pay attention when you are talking to them and then you go to pay the lady in the register is giggling and mumbling comments JD really needs to teach the staff how to be a decent staff Cause they all give you attitude and look annoy to be WORKING??? really disappointed and will not be coming back or recommending JD
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January 2024 by Love Ballad
This location goes above and beyond and provides excellent customer service.
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January 2024 by Curt El (thephreshestone)
I guess I should have expected less from a crew of kids but damn. Customer service was on zero. I asked a dude that worked there with two dandruff braids if a certain shoe was still on sale. He walked over and satirically looked at the tag and said yes. Whatever, can I get a size 11? He says, sure then scans it then walks away. I wait for like 5 minutes then walked over to him and asked what happened. He looked at me like I ordered them. Someones coming. Oh ok my bad thanks for telling me 5 minutes later after I walk up to you. Your leadership needs to coach y'all in effective communication. Nothing but complaining while I was there originally. The only reason I walked back in the store was because I saw the item on sale online. This is the main reason I shop online. I don't have to deal with these "I hate my job" kids.Oh and they were making fun of me and others in line purchasing their items. Doesn't bother me because I don't have to work on weekends at the mall, but it still has to be said.
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December 2023 by jaackiiiee
I went in and wanted some air forces for a gift, the girl told me they had the size I wanted and told me to get in line. I waited in line for 30 minutes just for me to get at the register and have the other employee tell me that they didn’t have the size that the other girl told me they had. They called the girl up and she looked like she tried to blame it on another employee. Very unprofessional wasted my time here.
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December 2023 by Cristina Gomes
The staff who work in the store doesn't work! I was waiting for an hour for a pair of shoes and no one helped me, when I went to the checkout to pay they treated me very badly and made fun of the people who are going to buy. Please don't waste time in that store because no one of the staff wants to work.
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December 2023 by Sheldon Baggan
I went to the store to purchase a Jordan sneakers for my son and the service was terrible the two people behind the cash register didn't even acknowledge me for about 2 minutes both of them were deciding on who should check me out... Will never buy anything here again...
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December 2023 by Kevin Asgarali
Terrible customer service at Willowbrook Mall the the two cashiers behind the counter didn't even acknowledge me standing in the line for about 5 minutes seems to me the staff can do whatever they want not even a manager or somebody in charge around
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December 2023 by Yirsy Amado
This store has things put on sale and when you go pay the charge regular price. when Jennifer the manager comes she has a nasty attitude with the customer and doesn’t put price down. Even when she knows the customer is correct.
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May 2023 by Ty Ali
Just went to jds and just waited In line to checkout. I find it odd you have 6 or more employees and only have 1 register open. 2 boys were helping on the floor and the others just walking back and forth.
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May 2023 by Party Crasher
The best place to get new kicks !Love their collectionAnd love how they have the screens on to show the progress of your shoe being worked onPrices are goodStaff is friendlyThey have a nice and latest collection
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April 2023 by Oliver Cana
They have nice stuff but it’s ridiculous cause ive been standing here for a long time to try on some shirts and they have only 1 fitting room open. Thats crazy
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April 2023 by Markiesha Teal
Sadarrian, Destin and Jennifer are so professional and so helpful !!! I was super lost and confused and they took their time assisting me and helping me figure out my purchase. Thanks you guys so much!
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February 2023 by Nick Ozuna
This place has a driven staff and a wider selection of shoes than the bigger stores in this mall!! Will be coming back!!
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January 2023 by Tiff G
On 12/30/2022 I went into the store to look for some shoes. The shoe area was very crowded and all associates were helping customers. I approached a group of employees towards the front of the store and asked if they’d be able to help me out. The girl working the front of the store, looked at me rolled her eyes and said “no”. Nothing else, just “no”. I was in disbelief. I walked back into the shoe area. One of the male employees in the group was very kind and did walk over to help. Considering I’ve bought multiple shoes from this store I was very shocked and disappointed. She should consider another career path because customer service is clearly not her strong suit.
