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January 2024 by Latonya Johnson
I would definitely not recommend going to this place. I bought my car in February of 2023 and I need an oil change in July. When I took my car up to this place nothing was wrong with it except for I need an oil change when I left that place they ended up breaking my ignition coil pack which has nothing to do with an oil change which took them almost 2 hours to do and that is a 30-minute job. I took it to my mechanic and that is how I know they broke my ignition coil pack, I guess because I'm a female and I came in there by myself they felt the need to screw me over. I STRONGLY ADVISE TO NOT GO THERE FOR AN OIL CHANGE.
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January 2024 by Guillermo Mendoza
Not worth getting an alignment here waiting for 3 hours for them, didn’t even try to get me to stay. Worst service.
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January 2024 by Jorge Cedillos
Excellent
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November 2023 by Wilfredo Santamaria
They do a good job completing what you ask them to do, but don’t offer to go beyond that.
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October 2023 by Manikandan Nambiar
Either too slow or bad estimation of time. They said 1.5 hours when I reached at 7:00 AM and am here waiting still at 10 AM. They did not start until 930 am. Had I known it was going to take longer, I would have left to do some work and get back.
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September 2023 by Albert Vela
Couldn't do an alignment right 1st time. Went back twice for warranty appointments. Both were canceled when I got there. Got my money back. Still pulls to the right. I'll find someone else for an alignment.
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June 2023 by Jessica Cruz
They were fast and friendly. We needed an alignment after our car was in an accident. The first go round we weren't able to get it but the technician did let us know what we needed to repair in order for them to be able to properly align it. My husband replaced the ball joints and we went back. In and out in a little over an hour and a half. My truck no longer pulls to the left anymore. And it was affordable. We definitely recommend going to see them.
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May 2023 by Samuel Henderson
I only gave this location two stars because I needed two new tires because I ran over a curb and blew both tires on the drivers side out on 4-27-23 and got towed to this location since it was the closest one to where I was at. While I appreciate the fact that they didn't put both new tires on that side, I don't appreciate them putting them on the back when the best tires should go on the front.
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April 2023 by Codyne McGaughey
Stupidly expensive. Terrible attitudes from the employees. Always understaffed. Takes forever to get anything done. Tried to charge $360 to replace one busted tire, and was going to take two days to do it. Drove a mile down the road and got two tires fitted and replaced within 10 minutes for $120.
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March 2023 by Jay A.
horrible horrible service. took 2.5 hours for an oil change and 1 tire replacement. tech sat on top of engine bay for at least 30 minutes topping car off with oil. as soon as i walked in lobby waited to be attended for 5 minutes since salesman was busy talking about nonsense with another employee.. DO NOT RECOMMEND.
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March 2023 by Adrian Eiland
Made an appointment for an alignment. Michael was courteous and professional. I was satisfied with the work done and will spend money here again as well as recommend them to friends and family in need of automotive care.
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March 2023 by Paul Horn
I had a flat fixed on Wednesday Morning march 1st before I got to Channelview. It was losing air again. Low tire air came on. I took it back Thursday to fire stone they fixed it again. They charged me a second time and I said I don’t think that’s right this tire was not fixed to start with because it was flat again by that night when I got home but the guy argued with me and said no you picked up another nail And I said yeah right from firestone to Channelview. I picked up another nail and it just happened to be the same tire you fixed I won’t go there again.
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March 2023 by Strat
I don’t recommend this place tonobody I had a nail in my tire and I was told by the store manager. It was. A sensor and it wasn’t i went somewhere else and I had a Nail. I don’t trust this. Place. At all and are very unorganized and lazy People nothing but cheaters and liars
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February 2023 by Bc Z (Bcz)
I will never use this place again. I took my truck to get a diagnostic check for a ABS sensor light. I was charged $115 for this service. I was told it was the right rear wheel sensor was bad. The price I was given to replace the sensor with an oil change was $750. I told the technician I couldn’t pay that much for the sensor, so I asked how much for the work and oil that was already done. The technician told me he could get the price reduced. The new price is now $697. I told him I could not pay that much. Just give me the price for what has been done already. The technician asked me wait again see if he could get the price lowered. Came back with $497. I told him no that’s OK I’m just gonna pick up my truck. What do I owe for? What’s been done already the diagnostics and oil change. He told me $235.. I paid the bill and picked up my truck and brought it home. I started ordering the same part sensor from AutoZone. Firestone quoted me the part as being $400 and AutoZone quoted me $188. So I went out underneath the truck and looked at the sensor and there was nothing showing that was wrong with it. So I followed the wires leading from the sensor and just real easy, you could see that the wires had been chewed off by something very visible real easy to see. So I replaced the wires myself for dollar fifty And everything works and it’s fine five minutes worth of work. And they were going to charge me $500 to do this knowing full well the wires just needed to be replaced. I will never go there again. I was going to be ripped off. I’ve been going to this place for many years now. Not anymore not after this. I’ve told a few of my friends that I have recommended there that go there also and showed them what happened. I really thought I could trust this place. There’s no way anybody can justify what they were trying to charge me. As soon as I crawled underneath the truck, you could see the wires were just hanging there from some animal chewed them off. It was a real easy fix.
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November 2022 by Jeannie W.
Arrived early, appointment was for 1130. Waiting room was not packed yet it took over an hour and a half just for a simple inspection. Staff was friendly, they had hand sanitizer in the waiting room and tv to watch. Place is fairly clean but I feel like if you have an appointment for an inspection, there shouldn't be any reason why you wait over an hour and a half. Will go elsewhere next time.
