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March 2024 by Requel P.
They work fast and the service agents like Eric, are patient, kind, & knowledgeable. They explained everything that happened and the recommendations. They don't try to push me to fix everything. I got tires and their lifetime alignment and rotation so I don't ever have to worry about that. If you get tires always get the roadside hazard protection, it really comes in handy. Also if you download their app they offer roadside assistance.
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February 2024 by Victoria S.
Asked how long it would take for a simple tire balance and rotation, had an appointment and was the only person there when I got there. Was told no longer than 1 hour, took an hour and a half!! Ridiculous!! I live an hour away. There's a reason that I'm asking how long it will take so that I can determine if I wanna wait that long that far away from my house.
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February 2024 by Syed Ajaz
If u want to waste ur 4-5 hrs of valuable time... visit this place.... Even as simple as oil change.... They r always busy and tell you a standard time of couple of hours for service. But they take more than that.. ... There are other very efficient car care centers in Houston. Only good thing about this place is the location. Other than that ....not worth visiting this place. 1 star.
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February 2024 by samuel kendrick
Quick, friendly service
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January 2024 by Jarett Lusk
Excellent customer service. Going above and beyond to install my tires before they closed, even staying past 7pm to make it happen so I could take my trip the next day.
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January 2024 by Mikhail Yusim
Rolisha provided a level of service I’ve never received before at an auto shop. Everything was completed as promised in a timely manner. Highly recommend this Firestone!
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January 2024 by James Murnane
Good product availability and fair pricing. Friendly staff. Fast service. Did not try to upsell unneeded things. Very good experience.
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January 2024 by Eric
I went this store first thing in the morning before holiday and appreciated Eric's and his team's efforts helping me replace the flat tire so that I can take my kids to NASA as scheduled. I want to commend the tire replacement staff for their excellent service.
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January 2024 by Mia Vuckovic
Very pleasant and attentive service, and was completed much quicker than originally estimated!
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January 2024 by LyonsScape Shorts
Never coming here again! Waste of time took 2hrs to fix a flat, one of the guys said it be another 30 minutes and it’s been over an hr now. Frustrated! Only good part was the price, they say right on time but should be whenever we feel like it. Don’t go here if you don’t have the patience slow, slow, slow, slow, slow oh did I mention how slow they were? It’s just a flat people fix it! I should’ve gone to discount tire now they’re fast!
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January 2024 by Christine Beiriger
The store manager, Gabriel, has done a good job of providing leadership: Services are performed much faster, employees are more transparent in their communications, and waiting room has been remodeled making it much better for waiting. I can definitely see the positive improvement.
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January 2024 by Kara Crossett
Showed up for an appointment that was booked online. Was told it was never “approved,” and would have to wait up to 3 hours to get “worked in.” Was never contacted by anyone to let me know they were too busy to honor the appointment. It’s ok though, my money will be spent at a more professional business.*Update* The appointment was finally approved! Slight problem, the date and time requested has already passed. Apologies, but I’d like to cancel. Thanks.
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January 2024 by Morgan Tondre
Gabriel very nice and aired up my tires in 2 minutes!
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January 2024 by Kat
Highly recommend this Firestone location. Been going here since I moved to the area. Staff is always kind and knowledgeable and honest. Prices are competitive to anywhere else I’ve been so I choose here because of the staff. The young woman who is usually working the front has been particularly wonderful to work with and talk to every time I come. Y’all be nice to her!
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January 2024 by Ronda Holladay
Awful experience will never go back to this location 5300 WestheimerTook over 24 hours to get car back and still have to go back to get finished. I’m going elsewhere. Gabriel had major attitude and they also went through my glove box and console and dug out my insurance card without my permission!
