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February 2024 by J Jr
My Name Is john!!! I.was here.Thinkin.about.Trust.Well I've use Firestone several Times..I have a older car..It runs like Gold...it started from Dairy Asford firestone.Hmm.i follow The Mgr.Mr Matt.Person I could Trust!!!! GBLS
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January 2024 by Joan Haley
Matt, the manager, is outstanding! He always goes beyond expectations in a gracious and helpful way!
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January 2024 by Saul Alfaro
First time at this firestone and felt comfortable leaving my vehicle there. With the help of young lady I was well informed based on what I needed and didn’t take too long like expected, had my vehicle ready and drove off better than how it was before. Alignment ✔️
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January 2024 by Michal D
Started off well. Pleasant gentleman greeted me and assured me my inspection wouldn’t take too long. Then I got a call that 2 tires had to be changed, Ok - that wasn’t unexpected. But then comes the add-on of windshield wipers. They’re streaky he says. I said, no those have been good - no issues and I was just at VW recently (and they LOVE to find problems to bill for).He says well the inspector says they’re streaky and we can’t pass you and wouldn’t ya know, we have some in stock for $52. I asked the first tech to show me the streaks. We went out back and he turned on the blades w the water and he was so embarrassed he couldn’t find the problem. So I had to wait for Mr Inspector to come show me, and even then the faint line he found was barely visible and obviously due to a lump of dried bird poop. I decided to leave the car for the tire change and hoped he’d reevaluate his wiper blade silliness, but nope.So he failed my inspection.I’ll spend more next time for a reputable place that doesn’t try to scam me. And I don’t care if it’s $52 or $500 I’m not paying you to cheat me.Add on: I heard a scraping noise as I was heading home but I was too pissed to go back. Next morning I go check it out - this is how they returned my car - broken mud flap.
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January 2024 by Linda Armond Hall
The sales team was great. They explained my options and answered my questions honestly and completely.
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January 2024 by Rakesh Dave
The service was good. However I was given time at 3 pm but my vehicle service didn't start until 4 pm reason was less manpower.
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January 2024 by Trystan Heald
We made an appointment this morning to get our oil changed at 11am. We brought our car in early even. We waited an hour and fifteen minutes had time to get our hair cut go shopping and when we came back to see if our car was ready they haven't even started. We asked for our keys back and just left. We did not have a good experience and I doubt they will receive our business again expelly at that particular location.
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November 2023 by Thomas Canny
I need to have a tire patched. I called in the morning, and they gave me an appointment for 2:45, but said I could drop my vehicle off early in case they can get to it before then.I dropped it off at 2:15 and they said it would take about an hour or an hour and a half.I came back at 4pm, and they still hadn’t started.They finally took the truck back at 5pm, and in a few minutes, told me they couldn’t patch it, and instead would need to replace it.Conveniently they have one in stock - their most expensive option.I told them to put it back together and I’ll take it elsewhere.I left with my truck 20 minutes after that, but the mechanic didn’t even have the courtesy to put the seat back where I had it.I’ll never come back here and don’t recommend it for anyone else either.
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November 2023 by Living Water
From all the negative reviews I've read, I will not take my car to a Firestone Tire shop ever again. It appears integrity has been replace by greed at every location in Houston.Disappointing because Firestone had an awesome reputation buyers BEWARE!!
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July 2023 by Ruby Garza
Jay was very helpful and explained the problem I have with my vehicle.i highly recommend this Firestone. I will be going back. Thank you Firestone
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July 2023 by Bill G
April was very helpful in getting our tire flat repaired and also replaced a stripped lug bolt. She communicated well and got us in and for our scheduled appointment. This was much appreciated as we were out of town when this occurred.Service: Tires
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July 2023 by فهد المهيد
Great, fast and compassionate service! Shout out to Mr.Matt (I believe he is the manager) as he helped me out in a time pinch since I needed to drive my car back to San Antonio to catch the bus on time!. Thank you so much ?
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May 2023 by Jae-lin M
I had a wonderful customer service experience at this location. When I called to make an appointment; they already knew what the issue was and were very knowledgeable about the fix. I did end up waiting all day for my repairs, but I’m glad the issue was resolved!
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April 2023 by Lawrence Waiyaki
I went in for Brake light change and wipers and was wondering why it was taking too long.After a while they came back with recommendations about my battery corrosion and fuel system cleaner which I approved to be done.They came back with a list of recommended service and I informed them I didn't have time and as soon as i was backing off I realized there was something wrong because my brakes started squealing a problem I didn't have when I came there.Once I got home I opened my hood and the battery cover was not put back in place and I went back.The lady informed non chalantly the tech forgot.i pulled to the side and a guy came back and put it on.Clearly asked if they had attempted to start with their recommendation as there was a difference in my car and I stay literally less than a mile from the store.The problem I am experiencing now was fixed earlier in 2021 or 2022 and I spent hundred of dollars at the Firestone store on Gessner.and I have used this store too in the past.It's mind boggling that one of their recommended services issues started right away.
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April 2023 by Lauren Dunegan
April was absolutely amazing! I caught a nail in my tire this morning and she had my car fixed and ready to go by the end of the day! She even stayed a couple minutes after closing in order for me to collect my car. $30 is a bargain for what it could have been. Exceptional service and will be back!Service: Tires
