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February 2024 by E. Torre
This Place is way to expensive dont do business with them. They wouldn't even negotiate only fixing my mis fire they wanted me to pay 5000 to do a whole rebuild on my engine. I recommend Tony's Auto repair across the street. Fair pricing
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February 2024 by Chad Stevenson
They're always so helpful and considerate. The whole team is very knowledgeable and they stay on top of their game. Will always use them.
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January 2024 by Juan Manuel
Very pleasant and attentive crew, very informative and worked with me to accomplish the goals.
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December 2023 by Isaiah Lopez
Quick fast, offered different options suggestions. Tomia friendly talkative awsome Went in while specials for Black Friday where running
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November 2023 by Bonnie Thomas
I was a lifetime fan, but I promise you I will never go to Firestone again never
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September 2023 by Mike O'Donoghue
I was at Firestone yesterday afternoon. I had a tire completely come apart on my Infiniti G37, the service writer was very helpful and kind, I'm now a Firestone customer for life!
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August 2023 by Tiffany H
OverpricedThey took advantage of me because I’m a young woman that doesn’t know anything about cars. I spent $900 on rear brakes to replace at Firestone. They scared me into thinking i could get into a accident if i didn’t replace them. Months later i heard that you’re not supposed to spend that much . At meineke it $250 for front brakes to be replaced much cheaper than firestone. I also went to get one brakes light bulb to be changed . Fire stone was gonna charge me $75 . When meineke could change the brake light for $25. This firestone takes advantage of women
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July 2023 by FP Testing
I took my old Toyota Camry at this location. Talked to service advisor Victoria. Explained her/boss to check AC been loosing new Freon every-time. She charged and printed out an invoice with initial cost to check AC/diagnose $57. Mechanic checked the system by adding new Freon with dye. He tried best could not find or spot Freon leak. Mechanic lifted the car to see under but still could not see the leak. Overall AC evacuate and recharge, plus service was going to be $184. I thank god did not pay this amount. The shop pro mechanic was unlucky to find this leak. Well I came home and researched on google and you tube obviously the Freon was getting spread over other parts in tiny drops under the compressor pulley which was leaking small amount of it from inside the compressor shaft rubber seal. DO not rely on shops and mechanics.
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July 2023 by Judy S.
I got there around 11:00 and had to wait on parts It's almost 2:00 now the parts have been here about 15 minutes. There was one guy in the store okaying around with his phone showing us drone videos. I asked why my car was still waiting and why he was in here playing around but the lady told me he was not my technician. I dmy really care I feel he needed to be working on someone's car. The gentlemen that helped me in the beginning was very good and nice and professional but when I brought up the guy who was not my technician the lady went over and was whispering to him About it...not very professional. I can remember when the Customer was always RIGHT! But apparently that it not the case these days.
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July 2023 by Michael McCladdie
Before you go to the dealership for repairs, stop by THIS Firestone. They provide excellent customer service. They complete the repairs in record time, and their work is outstanding. Forget what you have heard about other Firestone locations. This is the best in Houston and in the Country by far! In fact, they know your car better than your manufacturer. Whatever the issue, they will get it fixed properly at an affordable rate. Most important, they are honest. Brent and team will get you back on the road in no time, with minimal stress! FACTS!!!Services: Air & cabin filter replacement
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July 2023 by Lavon Riley
Do not take your car to this establishment. I took my car to get a AC diagnostic because it would blow cool air off and on but eventually it would turn cold. After their so called diagnostic they informed me that I needed a whole new AC system for $2000! I said no thank you and left. After leaving I noticed there was no cool air blowing at all so I went back asked if they took any Refrigerant out which they replied absolutely not. That same day I took it to another local shop to confirm the work was previously done and basically get another diagnostic to which I was told that there was absolutely no refrigerant in my and that Firestone did not return the refrigerant which was taken out! They also told me that I did not need a new system and I only needed my ac to be recharged! Cost me less than $300. It’s been a few and my ac has never worked so well. Firestone should be ashamed of their shady business practices trying to charge me $2000 for unnecessary work and lying about removing my refrigerant!
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July 2023 by Cong Nguyen
Website shows superdrive tires in stock in my area for $250 only to find out 2 hr later they dont after bringing the car in for service. Then was offer a comp tire and discount of $50, only to see final bill $420. The difference of $170. Tomia the manager, was rude and unprofessional. She accused me of bad driving (because my old tires bought at firestone back in 2021 were cracking all over. My back tires bought somewhere else longer then 2021 are still good.) and talking down about a customer in front of me and her colleagues. Long story short, deceive marketing, unprofessional managment and non-lasting tires. Save yourself the hassle.
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June 2023 by Beverly M
I visited this place today for an issue that I am having with my car. No employees were in the main office. I waited for about five minutes. When the associate came in, he asked me what was going on and I told him. He said they’re about to close.It was 6:24pm when I arrived. I won’t be returning to this business. What a disappointment. At least try to help me.
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May 2023 by Ruby Gurrola
I came here for tires and Tomia was SO helpful and professional she deserves a raise and award for her service. I stopped going to Firestone because of an experience I had at another location. I haven’t came to Firestone in a few years and she changed that. I will be coming back to Firestone at this location moving forward. Elijah the tech was also fast and efficient. Thank you! Please pass this along to them.Service: Tires
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May 2023 by Ken Snow
Very professional, had me in and out in the amout of time that they estimated it would take. The alignment tech is spot on and really knows his craft. Thank you for a pleasant experience!