-
March 2024 by Maurizio Della Polla
I had an appointment for at 9:00am just to check the condition of a tire that was loosing air. It took about 2 hours for them to move the car from the parking lot to the inspection area. Seriously? Workers pretending to be busy while none was actually doing nothing. Two hours just to say that the tires are not repairable?? Never coming back to this place
-
February 2024 by Andrea Hernandez
Awful store, management and service
-
February 2024 by Miru Rodriguez
I recently visited the Firestone location on Westheimer, and I am extremely pleased with the service. The team there was not only polite and professional but also exceptionally helpful and accommodating. They thoroughly checked my vehicle during the inspection, provided valuable recommendations, and I ended up purchasing four tires and opting for a brake flush. I highly recommend their services; they truly went above and beyond.
-
February 2024 by Cyrus Washington
Great work all the time. Josh at the westheimer location seems to be a good dude and genuinely wants to help!
-
February 2024 by Chris (QQ)
Best of the best
-
February 2024 by Veronica Cofano
Worst place to take your care if you happen to have an issue with your tires. For a flat tire I was just told to leave the car overnight because of a light rain and wind outside. They didn’t even bother even going outside to check on my tires. I came to the location on Voss and was service right away. The attendant didn’t even mind going outside on the rain to try to put air on the tire and then replace the tire. This location is the last time I’ll stop by two years ago took them 5 hours to fix a flat they always have and excuse or issue when you take your car there. If they don’t want to work I don’t understand why don’t close the location this employees are ruining the Firestone name. Worst place don’t even bother going there they are completely lazy lazy people Come to the Voss location they will help you right away without you leaving your car overnight to fix a flat.
-
December 2023 by Dallal Naaman
Today Dec 21 I came to Firestone 9529 Westhimer for mechanic work on my Jetta Volkswagen Paul certified Mechanic was great very professional the staff are friendly, helpful Luke was very helpful I recommend them ? good customer service .
-
December 2023 by Gwendolyn Free
The service I received was impeccable. I received a phone call about pricing and future repair recommendations. Coupons were instantly applied! I plan to take my car there from now on for service!
-
December 2023 by V T
They don't know how to fix, expensive, no responsibility, money is lost, I don't want to hurt anyone, because I lost a lot of money 1,5k to fix code 0498 but my car can not be fixed, I bring back but you told me sell it without fixing again, this is not profestional. I can not sleep because lost money. Now my car can not pass inspection, park in garage, I lost money but my can can not run, if you can not fix problem you shouldn’t charge money.
-
November 2023 by Sam M
A mechanic refused to let my car go without changing the windshield wipers because they were apparently so bad. I just agreed to let them change them to get the pestering over with. then the windshield wiper fell off at an intersection the first time I turned my wipers on.Called this shop (the same one I got the windshield wipers at) about the issue and was told to come in for a replacement. I went in and they told me they didn’t know what I was talking about. Just all around bad experience for the high price you’re paying
-
November 2023 by Elias B.
Shady sales tactics but not all bad, BUYER BEWARE. I requested a basic wheel alignment knowing I'd have to haggle as if i was in a dealer for service. Please do a basic inspection of your car and know its condition before arrival. Ex. Tires, fluids, wiper blades. Selling service and parts is their business so just be careful and be prepared for a small haggle. Cons: Sure enough within 10 minutes they tried to tell my engine filter is BLACK with dust. "Sales guy" Luke did not realize the tech hadn't even touched the car and the tech was literally walking to it. They showed me another car's filter claiming it was my own. I suggest you sit in view of the car. Pros: They were honest in telling me my rear tires are worn down and front are excellent. (They recently were rotated from the front because the alignment issues wore them down.) Applied $20 off $100 service coupon from the app while scheduling online and it does appear in the work order. Brought my basic alignment from $109 to $89. With supplies and tax it brought it to $97. The service tech was very knowledgeable and checked me out with no issues and answered my questions in a easy manner. (I did not catch his name unfortunately.)
-
October 2023 by Tricia World
I have been going to Firestone for about 20 years I get my oil changes every 3 months. I recently had a bad experience with them concerning some work needed on my car I trusted them to be fair and let me know what was most important to fix. I had my oil can light come on so I asked them to see what was wrong while I got my regular oil change they said it was a malfunction nothing was wrong. Well later my engine started to shake and jerk so I took it in the oil can needed replacing which was $700 but earlier when I asked them they told me it was nothing wrong and suggested I get my shocks done which was 1,000. That shocks was unnecessary the most important thing was the oil can I’m sure my engine is damaged now because I drove it for months getting oil changes. I still had to go back to do work on the new oil can and they tried to get me to spend another $300 on something else at that point I was highly upset I’ve spent 1700 already 1,000 on something I didn’t really need I’m gonna get another car next year because this is expensive all these repairs and I can’t trust the mechanic's to be fair all that money I’m indebted to pay back I’m working class just like them I live pay check to pay check to I won’t be going back to this shop anymore and I’m gonna find another company altogether. Very disappointed in how everything was handled.
-
October 2023 by John A.
I went to Firestone because that's where me and my wife goes to get are oil changed all the time plus it's right next door to us here at Marcos pizza so I walk in and this gentleman came from the workshop area and I explained to him my situation and told him I just need my oil filter put on right I've tried myself but I don't think am putting it and he told me will sir there nothing we can do about it u have to take it some where else sorry worse experience ever I wouldn't recommend this place to any one
-
September 2023 by Yemi S.
They don't even deserve 1 star. The following are the people who work at this location: Sergio (a random idiot who works in the front; a liar) , Josh (front desk assistant manager; another liar), Luke (service manager; an impatient a-hole with no customer service experience), and Paul (the fat guy who works in the back--supposedly he's their master technician; another a-hole w/ no customer service experience) Pros: I'm no longer dealing with these imbeciles Cons: 1. trys to trap you into buying OEM parts for maximum price, when 3rd party parts that they have access to are cheaper and work fine to fix issue but don't let you know that info unless you proactively ask or call them out on their BS. 2. lies about discounts 3. damages parts of your car and then tries to "sell" you their solution 4. horrible communication 5. horrible customer service, will yell at you just for calling in to check up on the status of your vehicle! 6. Will add parts or service/labor you didn't request and then try to charge you afterwards! 7. Doesn't keep appointments customers make 8. They will even threaten to not service your car if they don't like you I, unfortunately, had to come to these people and yes, all of these things I listed above happened to me in the 3 days they had my car. I brought my car in and spoke to Sergio first. This guy knew nothing about cars and admitted that the guys in the back when I was there also weren't skilled either. Because of my situation, he offered me a discount that he actually had no authority to offer and when it was all said and done, I never got what he promised. And he never noted it on the computer for his manager like he said he was going to. Josh, a guy who smelled like straight B.O. with a rotten dark yellow tooth, lied to me about the pricing of my parts my car needed and I had to school him on what the price is supposed to be for what I needed. Luke, yelled at me over the phone b/c I dared to call just to check on what was going on with my car despite that I was told he'd call me back on the status of my car then never did. I had some difficulty understanding ALL his threats because he couldn't speak English fluently. Also threatened to not service my car b/c I was unwilling to let him railroad me over the phone. Paul decided it was appropriate while I was in the midst of having a conversation with Sergio about my grievance of them telling me one thing and then doing another, to come yell at me. Mind you, I never even spoke or looked at this dude... Worse experience ever with Firestone. My credit card with them is now closed- thank god, and I saw all the 1-star reviews prior to coming here but I had to b/c of the distance from my home. This place should seriously be reported and shut down. No joke. BUYER BEWARE.
-
August 2023 by ssharpp1
***Update*** Firestone removed my first edit of my review!After my experience at fire stone, I brought my vehicle to another shop. Long story short… The $800 or so that I would have spent on a leak that was not in the condenser was saved, turns out the leak was from and O-ring that was in the line connected to the condenser. But fire stone was adamant about what they thought they found and wanted to replace the condenser entirely. I saved over $600 by going somewhere else! Let this be a listen to those who are thinking about going there… Please don’t, save your time and your money! Lesley, since I reported this and spoke to the area manager named court about this earlier, I called him back to let him know to withdraw the claim that he was supposed to submit for a third-party to come out and diagnose, and he just said OK about the whole situation when I explain to him that the diagnosis was wrong and the adamancy about requiring almost $800 to replace a condenser that was not damaged! In short, he just didn’t care, and I think that is unfortunate terrible businesses hire terrible people!BEWARE!!I brought my vehicle in for an AC check because the air was blowing decent, but could have been colder. However, after the AC check, the air through the vents was blowing hot. I was told that I had a leak in the condenser which he showed me, but how do I know that that leak was there before they did their AC check? The AC had not blown hot like that over the last couple of months, so something was done During that AC check that perhaps caused that leak but I can’t say. The store manager just referred to the notes that or put in so I spoke to the area manager and he just did the same thing. I don’t think it was a coincidence that the Freon just all leaked out on the same day that I went for an AC Check. Something happened there and they are not willing to take accountability for it. In addition to that when I brought my truck in last summer for a check, they found a leak in the line that I had replaced elsewhere but when I went to pick the truck up, one person told me it was repaired and complete it, and proceeded to charge me almost $700 When I went out to my truck to start it, the air was blowing hot and it had not been repaired so I had to go back inside and tell them and that’s when they found that there was a miscommunication between two employees. I thought it was quite distasteful for one employee to just go ahead and proceed to charge me almost $700 without annoying, but it had not been repaired. So after today’s experience, the area manager, whose name is court said that he would refer it to claims and the claims department send a third-party out to essentially take a look at the vehicle, and compare to the notes that fire stone with give them on what was And ultimately deny the claim anyway. Needless to say, I will NEVER be going back to firestone at any location again! Terrible service, no accountability and likely a scam operation!Service: Air conditioning
