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March 2024 by Jonathan K.
Evil. They charged me $165 for an oil change & a cabin filter. The marked the cabin filter as $58. I recommend going anywhere else where a oil change should be around $60 and the filter should be $25 MAX.
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March 2024 by Maggy Mendez
I took my truck in for an electrical problem, the first thing I told them please first of all to check the fuses and connectors, and instead they repaired another problem that I didn't need, they charged me $500 and it took them 7 days to "fix it" but I realized that it had the same problem for which I left it for repair, the next day I returned to tell them if they had checked the connectors and fuses first and they said no, they preferred to fix something more expensive than a simple fuse and deceive the customer. Plus they returned it to me with another problem that I didn't have. Terrible service, too expensive. don't waste your time or money
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February 2024 by acapulco joe
Quick dependable service
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February 2024 by John Leuschen
The same experience from the Fry Road location as I have had for decades.
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February 2024 by Carlos Brown
Great . I had some 3 year old gasoline and they have a hazardous waste container to put it in. As always thank you Eric at Firestone on Fry rd.
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February 2024 by Adam Zollicoffer
I recently had the pleasure of visiting the Firestone Auto Care, and I must say that my experience was nothing short of outstanding, thanks to the exceptional service provided by a Tiffany and the experienced mechanics.From the moment I walked in Tiffany greeted me with a warm and welcoming smile. Her professionalism and friendly demeanor immediately put me at ease, creating a positive atmosphere in the shop. She took the time to listen attentively to my concerns about my car and made sure to thoroughly explain the services that would be performed. This is my go to place for Auto Care. Thank you so much for the great 5 star service!
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February 2024 by clifford brundage
Excellent customer service.
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February 2024 by cesar oquendo
Great service and staff
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January 2024 by jef Robinett
Don’t waste your time and money !!! These grease monkeys couldn’t change belt let alone a spark plug !!! You have ☝️ one job to due and you. cant even so that !!! Patrick- whats wrong with your people !!! You let me down ? When the cat is away the mice ? will play ... you need to reevaluate your mechanics !!! Spotty work !
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January 2024 by JOSE MARQUEZ LOPEZ
Excellent staff and respectful treatment, 100% recommended, you will find all the models and they work quickly. ?Excellent staff and respectful treatment, 100% recommended, you will find all the models and they work quickly.
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January 2024 by Jasmine Ferrell
Family has been committed to this location for over 2 decades. Amazing service, even with the new faces, pleasant experience every time!
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December 2023 by Dwayne Y.
Stay away from this location Manager and Assistant Manager both are lost they have no clue on what's going on took my vehicle here on 10/16/23 for Front Passenger side CV Axle, Front Struts and Rear Shocks and Map Sensor was told it was ready on 10/26/23 and actually picked the vehicle up on 10/30/23 payed the money for what was owe (which I won't ever do with any auto mechanic until I drive my car around and make sure they show me what was changed and fixed) got in the so called fixed vehicle when I drove from this horrible location all I did was turn directly around and dropped the car directly back of because of binding noise or wrong spring rate in front struts everytime I turned the steering wheel from left to right its constantly makes binding noise the so called assistant manager said he heard the noise and will have so more struts put on also before I left the store my wrench light and check engine light was on due to map sensor when I brought it to them my check engine light was only on not the wrech light got the car back 3 or 4 days later didn't hear the binding noise from the struts anymore until I drove 10 to 15 miles home called the so called assistant manager he said he will have it looked at very horrible service after missing so many days of work tried driving to work the next day and my left driver side cv axle popped out which no one still have the answer to how did the cv axle pop out of the driver side when they so called replaced the passenger side very horrible service after that another shopped looked at the car but didn't want to do any work on the vehicle do to the axle popping out and grinding the gears inside the transmission so had to have the vehicle towed to another Firestone which I thght was better but they all was working together which was the 2910 South Dairy Ashford location they did so called fixed the cv axle the came out on the driver side and the Manager Norman also said he heard binding noise from the struts he left the voicemail on my phone which I have saved took a claim adjuster like 45 days from 10/30/23 up to 12/11/23 to handle the claim for the work that was done from the 2440 Fry Rd to long of a wait and very horrible service also had 4 new tires installed before I dropped vehicle off have the receipt for it as well front tires where worn bad until the wires was shown was charged for a alignment but didn't receive one or the paper diagram also was charged for a full axle assembly when they changed out half of the axle on the passenger side is leaking transmission fluid around the sealing area map sensor is installed wrong and the map sensor is not correct as well its for another sub model vehicle still waiting for another claim adjuster or someone because the front struts and map sensor need to be removed and I also need 2 front tires replaced with a alignment and my transmission service due to gear grinding from axle shaft popping out I NEVER KNOWN FOR A AXLE TO JUST POP OUT if anything its tough for axle to come out. Stay away from Firestone they are all practicing mechanics
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December 2023 by J J.
My tire pressure light kept coming on even after getting air at Costco. I stopped by Firestone on Fry & Saums and Yasmine checked all 4 tires and fixed me up right away. Haven't had the light come on since. Great customer service. Happy customer!
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December 2023 by eduardo najera
I've been visiting this location for many years and generally happy with the quality and value of the service received. Miriam she was very friendly and exceptional In my previous visits, I also had positive experiences my service for today was change all four tires and life time alignment plus some issue with my TPMS. Now I have new set of tires I love it!.
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November 2023 by Miguel Ortiz
Most of my experiences here have been great. Hillary is usually the advisor & tech when I go and she is amazing. However, my last visit for a state inspection had Dakotah as tech and they left my car much worse than I brought it. The shifter, steering wheel, airbag, door, car keys and even my insurance card & inspection report were full of grease. The interior had a mild odor as well. The shifter and steering wheel were especially bad as they were also gritty and now there are a couple of small scratches in the leather.I used to like this location but I'm not sure I would go back so long as there is a chance I receive my car like that again.