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March 2024 by Ayo Jeremiah
Rude!!!!!!! Avoid at all cost. The gentleman that helped me needs customer service courses. I will stick to good ole’ discount tires.
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February 2024 by steven aklilu
Truly sad location all there worried about is upsell. I came in to have one tire changed and spent 3 hours because they need to get approval from the insurance company, but what they didn’t say was that when they sent the quote they added alignment and also to change all four tires. Stay away they team is only worried about upselling your repair I’m sure there getting a kick back that’s why they so adamant about telling you all the unnecessary repairs your car needs, telling you passive aggressive lines like don’t say I didn’t tell you when something goes wrong.
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February 2024 by Todd Wynn
In and out was quit and easy.
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February 2024 by Milton Dooley
Friendly service. Honest appraisal of what the customer needs.
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February 2024 by Hiawatha Atkinson
READ BEFORE YOU GO TO THIS ESTABLISHMENTToday is my third day with this Firestone they put in a blower for the ac 2 days ago mind you the reason i went on the second day was because they had half the parts on the first day. No communication on the first day super pissed but like anything i payed the money. the whole process was horrible. I was driving and the work they did on my car on the road with the ac going started rattling and shorted in my vehicle on the third day. So that was my whole experience you come here if you want to water your money.
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February 2024 by MarthaAnn Herrera
I’m here now it’s packed and they are having a staff meeting. When I arrived they said 30 minute wait and I’ve been here 45 minutes and they haven’t started on my car. I opened door and said I need my keys I need to lea e and they yelled we will be w u in a minute. This is not acceptable. I just want to lea e at this point.
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February 2024 by Christina H
The worst , the young lady at the counter was extremely rude I been here since 1:30 waiting for tires it’s 5:32pm I’m still here waiting they don’t come to tell you what’s going on my car just sitting there with the hood up why is my hood up and I just need tires replaced Firestone needs to find out why things are not happening in a timely manner this is ridiculous!!
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January 2024 by Greg Trevino
Last minute before the holidays and they helped me out. Made everything easy.
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December 2023 by Mark Khazanovich
Very nice and professional guys. I'm very glad that I spent time with them. They take care of my cargo van. Thank you! This is only one tools which I am used to fix my steps!
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December 2023 by Yellow One
Everyone at the west road fire stone was amazing. Took really good care of me got me out of there in a reasonable time. Explained everything really good customer service.
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October 2023 by Andrea Moore
I made an appointment for an oil change & was there for 3 hours. I had to ask for the status of my vehicle. What was the point of making a freaking appointment midday during the week?!!
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September 2023 by Ertugrul Inan
I had an appointment for oil change at 10 this morning, I was there on time and she told me my car would take longer they're busy. I said okay and left, then I called her after 4 hours! at 2 she said it will be ready at 3. I called her again at 2:40 to make sure if it's ready or will be at 3. She said it will be ready exactly at 3. The thing is I closed my store and went there at 3 and they told me to wait more. If they even start at 3, it wouldn't take 20 minutes to be done. I would go there at 3:30 it was fine but she lied to me,made me wait while my store is closed. I hate you Daisy!
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August 2023 by Alejandro Santoy III
I came in at 10 a.m. to get my 96 Impala SS a safety inspection and head to the court house for plates. Noah came out and immediately greeted me and told me it would be about 30 minutes because there were a few cars ahead of me. 40 minutes later I was out the door, the extra 10 minutes was because my 3rd brake light was out and the technician wanted to know if I wanted it replaced, yes of course. Daisy was very nice and kept complimenting my Impala SS as well as 90% of the staff working. Nice waiting area, cold water, TV, I will be back from now on for my inspections.
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August 2023 by robert footh
Over 9 hours for a brake repair. Said that the brakes were installed wrong by another firestone location. And now it would require all new parts.Had an appointment scheduled for 10:30 am. They didn't even start working on the viechle til after 4:30 pm. Horrible service and management.If it is not for a fleet account, I would avoid this place at all costs.
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August 2023 by Joseph Straps
DO NOT GO HERETook me 3 hrs and still no one had given my truck a simple break check, they took care of 4 customers before me.The front desk lady has no grasp of time and how long the mechanics will take, not to mention she's also rude, and unhelpful.I will never be coming back to this location, I was lied to over and over being told its being looked at, it's almost done, and it'll only be an hour.If I was told it would've been 3 hours I would've left as soon as I arrived and went to a different place
