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March 2024 by Alfredo Montanez
My experience at this location was phenomenal. The manager Francisco Flores definitely left an impact. I went to the little York location and was told it would be a 3 hour wait and it just so happens that Francisco was at the location picking up tires. He told me I could come to his store and he would take care of me. I arrived at his store and was greeted and helped immediately.Francisco came from the back and personally asked for my keys to change the tire on my vehicle. He inspected the vehicle and saw that other tires needed to be changed as it was a safety hazard so took it upon his-self to also change those tires as well. The process was expedited and I was comfortable in the waiting area. The staff was friendly the entire time. I would recommend this location to anyone.
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February 2024 by Osvaldo Garza
Great place and customer service awesome Patric is the best
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February 2024 by Jason Frazier
The manager and staff at this location are always helpful and try their best in applying as much savings as possible. They know me by name.
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January 2024 by J Martinez
Had brakes checked and the employee was honest. Will be back
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January 2024 by Tish S
Always a great location to go to. They always answer my questions accurately and efficiently. They are considerate of the time frame I have , if I come in last min. & let me know if they will be able to accommodate me or not. Patrick makes sure the whole process is smooth sailing. I believe the other guy I work with as well name is Francisco ?,but overall, All of the workers are great . Definitely would recommend!
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December 2023 by Ed Mackey
I Arrived at 7:30 am and the place had 3 people on site and told me it would be 30 minutes before they could get to me , I went to a 1 person independently owned and he got to the car immediately.I think these style of business are on their way out of the market.Someone said these places are for American women!
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November 2023 by Prostar Towing & Transport
Great techs!
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October 2023 by Rebecca P
Tried to sell me wipers when i just bought new ones the day previous, tried to tell me a battery i just bought was half charged. The labor they wanted to charge me was $957 on parts that were$1500. I just had a high mileage oil change&tried to tell me that they had to top off my fluids. I made an appointment online but silly me thinking that when you make an appointment you will be actually seen at that time... I didnt get out of there until a lil after 2 pm when my appointment was@11am all for them to try and overcharge me&they had to do their diagnostic when i had the printout diagnostic from autozone that they did for free however they wanted to charge me$116 for that but they halfed it for me cuz i sqawked about how outrageous this all was. Also their computer was down to do state inspections which was what i thought i said multiple times but then lead me along&last minute tell me that it's not working... Then maybe don't advertise that you do that if it's not working so save people stress+time+money from your crooked enterprise.
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October 2023 by Tanya Fenimore
Always go here the employees know us by first name basis lol always ready to help us out. Close to our home so we can just walk home if we need to drop the car off
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September 2023 by Cherishe Norman
Haven't been to Firestone in a while, all new staff. Went in the afternoon while there were several people ahead of me the wait was not to bad. I was able to get the service that I needed. Everyone was friendly.
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September 2023 by Pruthvi
Dropped my car off at 10:30 & only got done checking the issue at 5:30 even though I was told there was enough time to check & fix the issue the same day if they have the part. Wouldn't have used them otherwise. Then got quoted an $800 part & wouldn't use a $300 part from Auto Zone even if I took responsibility for it. If you have a check engine light just go to Auto Zone to get it checked for free, buy the part yourself & go somewhere else to get it fixed. Going to Firestone is no different than going to a dealership & getting ripped off.
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August 2023 by Kainoa Faamausili
They did a great job! Francisco helped us out a lot, and he was timely the staff was really honest about what they were fixing with our car.
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August 2023 by Rachel Jones
Dear FirestoneI am writing to convey my gratitude for the excellent customer service I experienced at your store. On June 10, I visited and was lucky enough to encounter two of your employees, (Francisco Flores and Patrick Johnson). Throughout my visit, they were courteous and helpful and went out of their way to ensure that all my needs were met.They provided a level of service that truly exceeded my expectations and made me feel valued as a customer. Please pass on my appreciation to them and everyone who works hard to provide outstanding customer service.Sincerely,Rachel JonesServices: Electrical repair
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July 2023 by K. A. Mathis
Last week, my wife had the engine shield come loose from under her car while on Beltway 8 and it caused her quite the scare due to all the noise and not knowing the extent of the issue. She exited and turned into the first auto/tire service place she found. They did not have the time to help her even after it was clear how much distress she was in. She next came to this Firestone location, where I was able to meet her to help out. By the time I got there, they had already quickly put her car on a lift, diagnosed the issue, and zip tied the engine guard back where it belonged. They were fairly busy but showed great customer service and the compassion to help someone out. I can’t express how much I appreciated the way you treated my wife and quickly got her back on the road. For those that are looking for a business that you can trust and will treat you well, please consider this a strong endorsement. Thanks to the team at Firestone!
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July 2023 by German Flores
took them an hour and 30 minutes to replace 1 tire, when I asked why its taking so long for 1 tire he replied with "you dont tell a chef how to cook". very disrespectful and do not recommend.Service: Tires
