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March 2024 by Faisal
Just can't seem to get it right. I brought two wheels and two new tires. All I needed you to do was take the old tires off, put the new tires on, and balance them. First attempt you mounted one tire backwards. Got it right the second attempt but did not balance the wheel. There will not be a third opportunity to fail. I don't trust you.
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February 2024 by Mark Kortokrax
Very responsive and professional staff.
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February 2024 by Christopher Barnett
Good quick service when you schedule.Great work and giving options
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February 2024 by siolis arenas
Terrible service nor do they deign to attend to theWhen the client arrives, they seem to come to work in a very bad mood, not at all friendly, do not go to this place, terrible service, bad bad, the worst
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February 2024 by Brezzybaby75 B
This is a bad shop like most Firestone. I came for a repair covered under warranty . They made me wait 3 hrs . Never started repair . Made me pay what I didn't want repaired then had me tow my vehicle after paying 500.00 cause they weren't liable . Due to me not paying extra for something that I wasn't needed. Thans for nothing . I wouldn't recommend this stor or any Firestone.scammers
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January 2024 by C D
I can get a variety of automotive maintenance issues taken care of in one location, instead of having to go to two or three places. The staff is always professional. Waiting area is clean.
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December 2023 by Morley W
This location is a winner ? for me, every time I need my car serviced I can always depend on them to do me right. Ms. Julie is the best , professional, honest and has a kind soul. Thank you Firestone ?
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December 2023 by Fam MacGll
I walked into the store and was immediately greeted by Julie with the most warmest welcome. I visited the store in hopes of replacing both front tires at an affordable cost. I initially visited another tire shop and felt like I was being taken advantage of. Back to Julie, she gathered my info and scanned through my profile and made me aware that I had a warranty on my tires (yes, I last purchased my tires from Firestone). Julie was genuinely sweet and displayed a caring demeanor. Needlessly, she helped me tremendously and I am able to replace both tires within budget. Let’s not forget how she greeted another customer that she noticed while servicing me. That woman has impeccable customer service. This location is now my go to when in need of any car care service. Thank you Julie.
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November 2023 by Shawn Anders
Julie & service people are are always so sweet and organized. Great prices and they discuss your service to you.
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August 2023 by Jorge Mendoza
They've done good work on my vehicle in the past but recently I took it in to address a prior repair issue & it didn't work out. Waited 3 days to get a quote on repairs and decided to pick up the vehicle bc it was just sitting on the lot (it was safe to drive). Was told they'd call me once they finalized the quote (they said it was due to a delay with a dealership they were working with to get parts). It's been 11 days since I first took it in and I think they either forgot or decided to drop the job. Disappointing but oh well. Will be going to a different mechanic to finish the work needed.
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August 2023 by Tabitha Warner
This location has Excellent customer service, prices are minimal and Ms Julie and her team really go out of their way to make sure the job is done correctly
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July 2023 by Florence Saly
I came in stressed and overwhelmed, but the staff at this location were incredibly helpful. Ms. Julie the store manager went above and beyond for me. I was truly blessed to today. Thank you for all your kindness and professionalism.
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July 2023 by Kim Lou
Julie and Jeff are outstanding at this location store#023477. The Bear Creek location. They always go the extra mile for my Fod expedition. Thank you guys so much. The best service EVER!!!. I AM SO GREATFUL!!THEY SAVED ME A LOT OF MONEY. KEEP UP THR EXCELLENT WORK.KIM
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May 2023 by Estefany Cruz Vasquez
I took the car Monday for the rotation of the tires & because I had a flat tire, they told me that one of the tires had a nail & that they couldn’t fix it at all, & they just showed me a pic of the nail that clearly the tire didn’t have any nail, they told me to change the rear tires because I was in danger, but I decided to wait & go somewhere else, I went to Walmart & see if they could checked them. They told me that the tires were in good condition & that they just needed air. Be careful when you go here, & make sure that they personally show you the nail of the tires.Service: Tires
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May 2023 by Jennifer Flores
Do not come here, not to be trusted, their mechanics are liars, they don’t know what they’re doing.
