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March 2024 by Adrian De La Garza Jr
Dropped my truck off for an alignment at 11am. Didn’t get it back until 7pm. Granted I didn’t set an appointment but I was told it’ll be done in around 2 hours. It’s not the the delay that makes me upset, it’s the lack of communication. Not once did I get a call saying there was a delay. I reached out 3 times to check the Status until finally they had to go home so they finished my truck up. oh and my truck still drifts to the left, which which was the reason I brought it end to begin with.
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February 2024 by Farah Usmani
I dropped my car off at 11:30 am and they did not even start my oil change and I had to pick it up at 4:50 pm because I couldn't wait any longer. I will look elsewhere for oil change. This is ridiculous! I had to wait 5-6 hours to get them to change my oil. Bye Felicia. I don't recommend this place.
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February 2024 by Amy jarobatzednem
Wait is to long they weren’t even busy. So I grab my keys & left to discount tire.
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February 2024 by Gloria Ramon
I wanted to share the OUTSTANDING customer service given by Angel H...i currently live in San Antonio Texas, but my son new to this area attending college, and was in need of tires, and I google the nearest Firestone. From the first phone call with all the questions, Angel H. was very knowledgeable and patient with numerous calls. My son went and was very pleased with the service he received. As a parents its sure is a relief to know there is trusted reliable Firestone establishment that we can service our vehicle. I will definitely be sending Corporate a letter.
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January 2024 by David Stafford
They gave me the name and phone # for their towing service. Firestone was quick to find issue with car and after we gave our approval, they fixed the problem
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January 2024 by Rudy Leal
My 16 year-old son stopped by to get two tires replaced. The salesperson told him it would be 1.5 hours. He just left after being there 4.5 hours.
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January 2024 by Bradley Smith
I always receive great customer service at this location regardless of which team member I interact with.
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November 2023 by Carlos Hurtado
Brought my truck to have my passenger side headlights replaced, had such great service that I decided to come back to this location (even though it's 45 minutes away, but way worth it) when the driver side needed work. Mello is awesome, very customer friendly and knowledgeable.
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November 2023 by leo reyes
Great Service! Melo and staff were exceptional! I believe the gentleman that helped me was named Angel, I spoke with him over the phone he got me set up with an appt for an alignment. While I was there he also helped me apply for a firestone credit card. Was worried about coming here because of the reviews but it is one of the best firestones ive been to, you wont be disappointed!
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November 2023 by Pramod Pawar
Officer at the counter have called saying they are very slow and we will be giving discount in State inspection and work to be doneMy main concern I already discussed that my car shows engine check light can you still do inspection which he agreed and when I came there they just did break and we can't do inspection with engine check light you have to payThis is proper case of mis-selling and that is the reason they were not having customers in this locationVery bad customer service
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September 2023 by Latosha Dixon
Since moving to Houston six years ago, this Firestone has been my location for car maintenance. All of the work that has been done to my car has held up great and I am truly satisfied.I recently visited for a tire repair and the experience was great as always. Julian in particular is always so nice,professional and informative. The store is always clean and Ive never had to wait more than the estimated time.Even though I have moved to a different area,I will definitely be coming here for my car repairs.I definitely recommend this Firestone location ,you will not be disappointed.
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September 2023 by Charley Houston
Great service by the two techs. I needed my battery replaced because Autozone couldn't do it since there is a bar over the top. Arrived at 6pm knowing they close at 7pm and I'm sure they were rushing to get everyone out by then. They were so helpful and squeezed me in while I went next door and enjoyed some fajitas and a marg... they called me when it was ready a few minites after 7. Exceptional service and will definitely use them for future services!
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September 2023 by Samantha Spencer
Mello was so helpful! She was able to fix my headlight, I screwed up, in no time! Fantastic service!!
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August 2023 by Glays Beltrán
0/10. First time coming here, representatives were just conversing. I get here before 10 am representatives don’t greet you as you walk in, it’s now been over 3 hours and I’m still next!! Since 10. I understand they work by appointments as well but workers don’t communicate that with you. I left Firestone and went elsewhere and they greet you as your pulling in, they checked and changed my tires in less than 15 minutes!!! (RUN DONT WALK TO AMIGO TIRE)
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July 2023 by Cheryl Jones
Made an appointment for my Air Conditioner! Was there for almost 10 hours! Drove off with cold air and a free oil change when needed! Great guys!
