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March 2024 by Charity Thomas
Sam is very helpful and friendly. Anthony did a great job.
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February 2024 by Jaron Randle
It’s always great coming in and working Samuel for my car repairs. Him and team always take care of my car. The best thing when visiting is the personal touch that’s provided as he always remembers his customers.
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February 2024 by LaRissa Wilson
Amazing customer service provided by Sam! He showed me the problems with my vehicle by bringing me out to the bay and explaining in detail. Also, Omar did an amazing job and made my vehicle feel brand new. I appreciated everything :)
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February 2024 by FEDRIC BARRETO
I had very bad experience with the new management and I didn’t even want to give that star . I want to rate as zero. I had an appointment at 3.30 pm but they started working on my car around 5:35 so there is no proper time management so they finished around 6:55 pm it was almost time to close the shop. Before I took my car to the shop I didn’t have any signs on my car screen but when I left from the shop it was showing sign of traction control so I asked the supervisor and he told me it will disappear soon but until now it’s on . It been like 3 days now. So I went the next day to show them. They said they don’t have the technician for the whole day. That means he only comes for one hour or two hours and one more thing specially if you pay cash they don’t give final invoice. They will give you estimated invoice . I had posted some photos
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February 2024 by Rundatbackturbo
Horrible service. Not all but some employees their are rude and James is included in that sentence. DO NOT GO HERE
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January 2024 by Alex Ramirez
Mark took care of me with a good tire set on the Bridgestone, very efficient and good customer service
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January 2024 by R ant Morales
Very bad, I had not seen the references and they left my truck in worse conditions than I had it in. I do not recommend their vehicles, preferably taking the car to a mobile mechanic.
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December 2023 by Jake Harbour
DO NOT come here if all you need is 1 tire. I got here around 1030am and said all I need is one tire because I had picked up a bolt on the way to my next job. I'm in a company vehicle that is under a fleet management company. It is now 12:03pm at the time of this writing and they just now got my van pulled into a bay. Something told me to just go to the Discount Tire thats 3 minutes away but instead, I stayed here. Never making that mistake again. If you need a tire and your company uses Element Fleet, just go to Discount tire. Turns out Element Fleet has priority at Discount Tire and will get you in the next bay that empties out.
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December 2023 by Lynn Flanigan Seibel
My driver had a limited amount of time to have the oil change and tire rotation completed and Matt was able to accomadate him in a timely manner even with the holiday week!
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November 2023 by Michelle Solis
Mr. Pearson was able to provide fast responses and providing quality customer service.Anthony did an amazing job and was very thorough with my truck. Any questions I had he was able to respond and give recommendations on what’s best for my truck.Thank you both.
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November 2023 by Ashley Nicole
Thank you Samuel for your amazing service! I highly recommend this Firestone location if you live or work nearby. Great customer service and great work.
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October 2023 by Lanette Johnson
Sam Pearson and staff were exceptional!! The issue I had was handled with care and resolved!! Thank you for outstanding customer service!!!
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August 2023 by John Avila
My serpentine belt broke and this was a convenient garage for an unexpected repair. They did get the belt on fairly quickly, within a couple hours with no appointment. After the repair my power steering pump was loud. I thought it may be because the fluid was low from the install. It never got better and I now have a terrible leak. Took it back they told me it was something else. My belt broke again in 2 months. I had it towed to a different Firestone they told me it was the power steering pulley and a $900+ bid. Why was this pulley not checked initially? I called back to this Firestone they told me my truck was old and that’s just what happens. If we all had new cars Firestone wouldn’t be in business. I will not give them business again. I was given the lip service of a 12,000 mile/12 month warranty.There is no warranty apparently.I’m out the original cost of the repair, a tow, with no resolution, and poor customer service.I do not recommend them.
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July 2023 by brittany flores
Great service I believe the managers name was Gary I spoke with him on a Sunday he got me set up with an appt Monday morning and I let him know I had two little ones that would be with me so when I came Monday morning he made sure I was taken care of really quick I was in and out they were really helpful will be returning for my alignment soon!! Thankyou so much
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July 2023 by Clorissa Thomas
The head man in charge has a nasty attitude and was not shy about catching an attitude my car was broken into of course I was upset my car had been there since the 7th,i was waiting on my check to come so I can pay for the services,but at this point im going the legal way I feel I shouldn't have to pay considering my car was on their property when it got broken into I have to replace so much and the manager acts as if he had no cameras,lord help me
