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October 2023 by Leslee M
Always very friendly and helpful. Needs a drive through or designated parking spaces.
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September 2023 by Lesfox Texas
Always very friendly and helpful. Needs a drive through or designated parking spaces.
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December 2022 by David Valdez
Quick in and out.No waiting
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January 2022 by Charles Hobbs
Great Customer service. Manager extremely knowledgeable and helpful
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January 2022 by Ian Scott
The audacity. You cannot be bothered to break a FIVE DOLLAR BILL for a shopping HEB customer, but have the nerve to ask about opening an account. People are beyond stupid. Please go out of business. Yesterday.
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April 2021 by francine specks
I been a customers since 2001
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March 2021 by Sa ku
Lady waa as very nice I can very late got alot of change for my store but she was very accommodating.
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October 2020 by Jose Boado
They lost my check deposit and it caused NSF. They charged me $34 NSF plus the credit card company that I made my payment to will charge me return payment fee plus interest. I tried calling the bank but they don't have a local number, it will forward you to a customer service line with the "10 minute estimated wait time" just to speak with the representative. It's very INCONVENIENT when you have a business to run, you're out of town and have a lot of work to do.
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July 2020 by Yecenia Piedra
I’m doing this review due the bad customer service that this particular cashier give us, specially to my husband. I don’t know her name but she is usually there all the time. Curly hair. For the moment I don’t know her name. She is very unprofessional, she is in a bad mood ALL THE TIME. Sometimes people has the wrong job. My best advice is if you are reading this and don’t like your job well is time to switch. You just make people’s day miserable. We are tired too from a long day of work. But if you are unhappy for what you do, your profession then change or change your attitude. I hope the location in HEB do something about it. She needs to receive training and advice from her superiors. For the attention thank you.
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August 2019 by Jackpot Mama
The service here is absolutely horrible. I was treated as though I was a criminal for trying to cash my check from that bank!!! These women are extremely unprofessional and talk to people as though they are nothing. If I could give this location -10 I would
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May 2019 by Sarah Blake
I want to give this bank a 5 star review! I had a dispute and they actually took care of it! I really appreciate this bank compared to the other banks that I have used. They are a smaller company, which means they are not out investing all of your money. If something were to happen to the economy, I trust that my money will be available for use and not invested in a project in a different country. This branch is also the best branch out there. I go to this HEB all the time and one of the managers reached out to me about joining their bank. Ironically I just had problems with my previous bank, so it was just in the right time. Thanks good people. And thank you for having a stellar dispute center!
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May 2019 by Todd Miller
Stood in line 15-30 minutes (Because people need their hand held with banking matters.) to cash a money order . Finally got to the counter and they wouldn't accept the MO because I wasn't a customer. Psh. Good luck with me ever being one now. You can also keep all the sweets and treats you offer customers leaving HEB. First Convenience? How about First Inconvenience Bank?
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May 2019 by Carolyn Brown
We have great people there that are very helpful, Thank you for the smiling face.
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May 2019 by Victor Lawal
Efficient, effective and reliable
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March 2019 by Geno Tazioli
Worst bank ever charges me a 44 fee and doesn't ever call me. I call corporate and all they do is hit me with an oops sorry. But don't do anything about to so oh well I paid it and closed my accounts. Won't be doing business with them one star is too kind.
