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January 2024 by chris Santiago
I enjoy coming here not a problem when everything works all photos here DONT WORK thats areas I walked by, i can imagine if i walked the whole gym ? angry but not enough to talk mess just fix all problems and all is good?
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December 2023 by Adam Aly
The gym is frequently overcrowded, with a majority of Hispanic attendees. They have a tendency to leave their belongings by the gym equipment, sometimes giving the impression of ownership for extended periods. Unfortunately, the sauna often falls short of expectations as there is a consistent practice of keeping one heater off to save money. Evenings are particularly crowded, making it difficult to access any available equipment. Lastly, it is observed that the staff lacks satisfactory customer service skills. Please note that I don't support or endorse any stereotypes or discrimination.
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December 2023 by B.E
I just signed up cyber Monday (still in same week) but considering cancelling, BUT they wanna charge $49 to cancel and that’s absurd. Huge macho male vibe but a few women in and out. Gym is old, they don’t invest in equipment or keep up the space. The same gaping hole ?️ ; is inside the women’s suana and still not fixed after months of being notified. Wouldn’t be surprised if a rat ran inside. It’s moldy and the disinfectant is watered all the way down. Nobody ensures weights are put back properly and it’s a mess, no rules are followed honestly. They need a strong manager in there to turn this Titanic around.
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October 2023 by K Keller
Quite dilapidated at this point. Mold covers the ceiling throughout the whole building, so if you’re immuno-compromised avoid!!!!! Hole in sauna wall that clearly goes to outside. Equipment is never returned, so you’re constantly on the hunt. Women are eye candy from the moment you walk in until you leave. Tons of men on the prowl here, to the point it’s very uncomfortable. You’re getting exactly what you’re paying for here… low grade experience. I’ve tried giving it chance after chance, expressing concerns to management. They don’t care about your health or experience. I’m out!
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September 2023 by Alexandria Krause
I have my membership set with autopay so I don't have to pay late fees. If there was an issue with my autopay you would have inform me same day so I can have time to fix it. A simple email call or even text could have sort this out. However no message were sent and I'm being overcharged. I think a message would be fair since my phone provider does same thing when there's an issue.
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September 2023 by Tony Aguilar
I like fitness connection It’s a healthy and friendly environment. The staff is great and my personal trainer is helping me reach my goal. Overall I’m glad I made the change from the gym I used to go to this one.
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September 2023 by Jana Young
Zero starsThis location is absolutely deplorable. It smells, the equipment is old and the staff members are very unprofessional. The childcare area is not a locked area. Therefore, anyone can enter the children’s play area at any time. I literally witnessed a nonmember enter the FC building, be directed the the Children’s area, open the children’s play area door WITHOUT addressing or being addressed by the Childcare staff member, and take his children to the bathroom. I was completely astonished. That is completely unsafe and a risk to the children. Not to mention that the children can open the door and walk out at any point.I am a very happy Planet Fitness member however, I joined FC as well due to my daughter being out is school for the Summer. FC offers childcare at certain locations, so I joined for that reason alone. I totally regret it.Please do not join this location. Zero stars.
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July 2023 by Mr Gonzalez
Be careful here. Some lady was threatened with a knife in the women’s locker room and Fitness connection did nothing to help the lady out. She asked for help and instead of helping her out they canceled her membership.
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July 2023 by Mir Ismail Ali
Unprofessional staff and unavailability of gym equipments of lesser weights. No hot water. It's good for NOTHING. NEVER GOING WITH FITNESS CONNECTION AGAIN.
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June 2023 by sabrina evans
I put one star because I had no option to leave none. I woke up this morning, prayed, and headed to the gym, I'm saying this to say my morning started off positive and I was having a good morning. I entered the gym and scanned my card per usual but today I was stopped by the young hispanic female at the counter whom stated I had a balance. I proceeded to go back to the counter and I asked why because my bill automatically comes out every month. She said that they were unable to take the bill out last month and they added a late fee plus my annual fee. I had no problem with paying but I was confused if why it wasn't automatically taken out (this is the second time this has happened at this location). The lady then looked at me and said "Like I said" very unprofessional! I never experienced something like this and I was shocked and I asked her who was she talking to, I asked for the manager and when he arrived I cancelled my membership, he was very nonchalant and just stood next to the young lady as if she was right. AVOID THIS LOCATION! I'm actually not dealing with fitness connection anymore, I'd rather pay more for a membership if it means I’ll be respectedX
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June 2023 by Krystle J.
I put one star because I had no option to leave none. I woke up this morning, prayed, and headed to the gym, I'm saying this to say my morning started off positive and I was having a good morning. I entered the gym and scanned my card per usual but today I was stopped by the young hispanic female at the counter whom stated I had a balance. I proceeded to go back to the counter and I asked why because my bill automatically comes out every month. She said that they were unable to take the bill out last month and they added a late fee plus my annual fee. I had no problem with paying but I was confused of why it wasn't automatically taken out (this is the second time this has happened at this location). The lady then looked at me and said "Like I said" very unprofessional! I never experienced something like this and I was shocked and I asked her who was she talking to, I asked for the manager and when he arrived I cancelled my membership, he was very nonchalant and just stood next to the young lady as if she was right. AVOID THIS LOCATION! I'm actually not dealing with fitness connection anymore, I'd rather pay more for a membership if it means I'll be respected.
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June 2023 by Fernando gomez
A Disastrous Experience: Avoid at All Costs!I recently had the unfortunate opportunity to experience what can only be described as an absolute nightmare at fitness connection on Bissonnet. From start to finish, every aspect of my visit was a disaster, and I strongly advise anyone reading this review to steer clear of this place.First and foremost, the service was beyond abysmal. The staff seemed utterly disinterested in their job, displaying an appalling lack of professionalism and courtesy. They were slow, inattentive, and had no knowledge of there surroundings or the establishment's offerings. It was as if they had been plucked off the street and thrown into their positions without any training whatsoever. At all.Moving on to the customer service , I can honestly say it was some of the worst I have ever encountered. It was evident that no effort or care was put into thier customers. Not gonna lie it feels like a complete waste of my money.The overall atmosphere of the place was equally disappointing. No motivation The ambiance was dull and uninspiring, with outdated decor. The entire place gave off an air of neglect, as if the management had long since given up on maintaining any standards of cleanliness or upkeep.The experiences we’ve endured. It felt like a complete rip-off, and I left feeling not only disappointed but also cheated out of my hard-earned money.I cannot emphasize enough how strongly I discourage anyone from setting foot in fitness connection From the abysmal service and the overall lackluster experience, this place deserves to be avoided at all costs. Spare yourself the disappointment and find a more deserving establishment like planet fitness or 24 Hrs to spend your time and money on. membership cancelled
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April 2023 by Lacey Cartier
Unless you plan on being here at 5am when it's clean and quiet. Nope. People are rude and gross. Leave their bags hanging off/ under random machines, and don't clean up after themselves.
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April 2023 by Lacey Trevino
Unless you plan on being here at 5am when it's clean and quiet. Nope. People are rude and gross. Leave their bags hanging off/ under random machines, and don't clean up after themselves.
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March 2023 by Houston Guy
This location is nicer than you would think considering the area it's in. The parking lot is on the smaller compared to other locations. The inside is a two story workout area. Basketball court and women's area available. The machines are in average condition for fitness connection. Large locker room with hot room to build up a sweat. Theater cardio room available but the movie screen is not working most of the time.
