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November 2023 by Abel Luna
I’ve been going to floor and decor for many many years, been to different locations all around Houston.. west oaks is by far the best one!! From Josellyn the designer, to Mario, Elvira and specially Angelica they go far and beyond to make sure you have everything you need.. exceptional team! I recommend this store to all my coworkers and specially my costumers to purchase the tile here. Mario and his team have come to my job sites, they have brought food, they are constantly telling me and inviting me to different events, even got me cake for my birthday! If I was in the floor selling business I would definitely want them on my team. Floor and decor is very fortunate to have them!!
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September 2023 by Ellen H.
The Floor & Decor in West Oaks (store #113) has the best service! I was in there last week and there were no carts available. There were several employees standing by the front desk and I asked if I could get a cart. One man said, "I will get you one." He got me a cart from the parking lot. Today I went to buy my tiles and a guy at the front asked if he could help me. I said, "Yes. I would appreciate that." I looked closer, and it was the same man, Fortune. He was wonderful! He filled part of my order, then helped me with my other selections. His customer service was superb! They are very lucky to have Fortune!!! I was so impressed and will frequent this store because of the caring customer service that Fortune provided. Thank you Fortune!
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September 2023 by Val Marshall
Anthony was so helpful while I was trying to source a specific tile. He called all locations to find the exact item. Unfortunately, it wasn’t to be but he saved me countless hours of phone calls. He suggested I take home one box of the next best tile and it’s a great match! I returned today to get more and he transferred the tile to my car saving my back. This will be the location I return to for the next project. Excellent service Anthony!
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September 2023 by Mario Castro
I came to Floor and Decor looking for flooring for my bathroom and Angelica has great customer service skills and Kamesh helped us with loading our floors and helping us with measurements on what we needed. GREAT PEOPLE, GREAT CUSTOMER SERVICE, it was a very pleasant visit at floor and decor with these two employees.
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September 2023 by Joe Ann Green
This store has everything for your floor project for every room, bath, kitchen and more. Good selection, purchased floor materials for the entire condo, except the bedroom. Remodeling the bath next!
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September 2023 by Rafael Sanchez
Elvira. I was at fllor and decor location and she was a great customer Service she helped me on finding what i was looking for and sign me up on savings and points program Thanks Elvira way to go
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July 2023 by Tim N.
My wife and I were in the Floor & Decor in Humble, TX on 7/28/23. We came in to pay for the Ceramic Wood Tile we ordered. Cristal brought several things to our attention that are extremally important: what color grout did we plan on using and insured all the tile as from the same dye lot. She also called around to other stores to insure we had enough material to complete our order.She is very customer focused. It is obvious that she likes her job. We left the store feeling very good about our purchase.In this day and age people are quick to criticize and slow to praise - please Thank Her for taking such great care of us!!!
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May 2023 by Oliver Medina
I’m a contractor and I spent $5,249.68 in CASH on wood flooring for a customer. So when we returned $669.00 worth of flooring today, the store said it will take 3 weeks to get a bank check! The job will be complete by then!! I NEED this money BEFORE 3 weeks! And the rep said this was “company policy”. I guess cash means NOTHING these days. Not good business! In the future I won’t get anything from this company since I know this now!
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May 2023 by Deitra O.
This review is for Brian in the Pro Department at the Floor and Decor store in the Woodlands (Oak Ridge store). I was there yesterday to purchase some Agua Guard waterproof laminate. They didn't have the total amount I needed at their store, but he was so professional in assisting me in completing my purchase with the additional materials I needed from the Spring store. He was extremely detailed and professional, and I want to give Brian and this Pro Department at the Floor and Decor store located at 26906 I45 North in Spring a 5 star rating. Brian and his coworker Ximerra were so helpful and pleasant, unlike some of the other stores I have visited. I highly recommend them!
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April 2023 by Miguel Galeano
I love this place because they have everything that I was looking for it but the curbside pick up staff are really bad.They need to get better and learn how to provide a good service to the customersI can say that the workers do not know the value of the client and the service or attention that one deserves in order to continue doing business.
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April 2023 by D T
Alot of tiles to choose from. Placed an order but they don't have enough so have to pickup at different stores far away so a bit of hassle.
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April 2023 by Nicole A.
My complaint is not with the store locations or product but customer service. I purchased tile in 4/5/23 but found something better at a different store. I cancelled the item in the morning of 4/6 in which I received an email cancellation confirmation with a receipt ensuring refund will be issued 3-10 business days. It has now been 18 days, 12 business days. I've sent several emails and made several phone calls to discover there was an issue because the original agent never aent the refund request to the sales/refund team. Then I was told that the refund was being sent via PayPal which I used my card. I advised that PayPal was not my method of payment and was told "you're correct, your payment was not PayPal and a request to refund your card has been sent". I called again only to hear that my request has already been sent and it takes 24 hours to get a response. I called again and was informed that the process is not an overnight one and to give it time. I called again and received an apology about the unresolved issue and the sales/refund team was closed and wouldn't reopen til M ...today and still no refund. Called today and was told that the email was sent to the team one hour ago and they should be reaching out soon. This is UNACCEPTABLE and poor customer service especially for a company of its caliber.
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April 2023 by John John
Floor & Decor is my go to flooring store. Having done many a remodel I can say it's the best place to find great selection at a great value. Recently had a wonderful experience with Troy at this location. He is incredibly knowledgeable about the product and did everything he could to make sure I got a great product at a great value and all with a smile. What a great representative of your great company. Couldn't recommend Floor & Decor more for anyone's flooring needs.
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April 2023 by pool, cash
5 star, very clean bathrooms , the staff very polite, found tiles that other places where out of stock. Great place to finish off projects! Good prices too!
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March 2023 by August Walker
Kamesh (store #113 Parkhollow) went above and beyond to answer our flooring questions and provide us with all the relevant information we needed to made a decision about one of the products. He was knowledgeable, personable and professional. We had great customer experience. Thanks Kamesh!
