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February 2024 by Jim J.
I have a pro-account at floor & decor. I have been very pleased with their customer service and attention to detail. Just recently, I returned to Houston from a remodeling project in DC. I purchased alot of materials and supplies at their store in capitol heights, MD. The people there were also very helpful. That being said I had a crew of guys finishing up the basement of the house in DC. Kolby, the pro-account customer service specialists really helped me out. First, we still had to pick a tile selection to use in the basement. Secondly, we had to check and see if the store in MD had enough tile in stock to complete the job. And lastly, we had to pay for the tile so the crew in DC could pick it up at the store in MD. Kolby, worked with me for about 45 minutes calling the other store to make sure that everything was in stock, paid for, and ready for my guys to pick up. You can't beat that kind of service. I've patronized several other stores... Home depot to Lowe's and everything in between. But one store that I will NEVER go back to is LL flooring. Somehow they got my number and would frequently call me about sales they had on flooring. One day they called and I had a client in the area of the store in Stafford. So I told my client lets go to the store and see if she saw any flooring that she like. She found some flooring that she liked, however they didn't have enough flooring in stock. We were informed that their store off the beltway in between I-10 and 290 had more than enough. So she paid at the store in Stafford and I went to the beltway 8 location to pick up the flooring. We had 2 boxes of flooring left over from the job and we went back to the beltway 8 location to return the flooring and the manger said that because we bought the tile in Stafford that we had to return it to that location, despite the fact that we picked it up at his location. This was during the peak of the higher gas prices. Long story short...LL flooring's customer service, quality, and return policy are garbage. Floor and decor have always treated me fairly. As a man who is spending his Hard earned money I can appreciate that.
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December 2023 by Jerry Vargas
Excellent selection of tile, marble and pretty much everything needed to build your whole house. The attached pictures are for an ongoing job.
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December 2023 by Walter S.
The service was great. Ceylin helped me find a backsplash I was looking for. She went above and beyond and walked me to the location of the item and suggested other similar products. She also helped me with the amount I had to get to complete my project. Definitely coming back.
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December 2023 by Shakar Bradost
Nightmare experience. I went to the store and placed an order through their pro services desk to make sure they had everything I wanted in stock. They took an hour to do an inventory check while I was there and confirmed everything available. I placed the order and they were supposed to follow up to confirm pick up within 24 hours but they didn’t. I called their number after 24 hours over a dozen times but no one picked up. I searched through their website and tried different numbers, finally someone picked up saying they could not confirm the availability of everything. It seemed like the person who did an inventory check did not know how to do an inventory check.We resolved that issue after going back and forth, picked up the order, just later to find out the butcher block I bought had a large scratch almost making it unusable. I’m not going back to this store again and I warn everyone else thinking of going there.
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December 2023 by Kyle Wiggs
Good prices, good tile, but pretty poor on the return policy. They recently updated it to only accept full boxes or samples. No partial boxes. The reciept and store policy states an exception for mosaics if still in plastic wrapping, but store floor rep would not accept my return. Had to call customer service to get the return processed. Consider buying your mosaic tiles by the piece so that you have an easier time with your returns.
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December 2023 by Jemine Oakes
We had an issue with our flooring being on backorder and we already did 80 percent of our house. It was a nightmare. But, Colby worked so hard to find the remaining flooring for us. She found it and had it shipped here from a store in Savannah! I’m so grateful. What would’ve turned out to be a disaster ended up fine because Colby hustled. She communicated well and did her best to calm my nerves. I’m so grateful! I’ll shop here again because of her excellent service.
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December 2023 by Mark Maniha
Place is full of idiots. No one has a clue. I order $11,000 in tile and I’m told I need to drive all over Houston to find 15 pieces. The order is always late arriving. The people pulling the order are lazy as hell, it’s never ready DAYS after the order. You will wait at least two hours picking up any order. This place is a black hole of time and money. Absolutely not for professionals.
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November 2023 by Larry S.
Nicholas is the best. He walked us through selections and was very information. A great employee!
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September 2023 by Paul B.
I went to buy flooring for installation. I asked the associate multiple times what I needed. I explained I have never bought flooring and had no idea. I'm now a month later from my purchase and the floors are being installed.... I do not have what I need and had to buy trim and floor transitions. These are basic items and it would have been great if the floor and decor associate asked any questions and helped me get the right material. Will I be back, maybe? But prob not.
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September 2023 by Preferred Home Solutions
As PRO members, we love working with the reps from this store! Our orders are always taken care of and we get great service from the pro desk! Shout out to Elizabeth, Leslie, and especially Darla for all of their hard work to make sure we get the best service for our orders! Highly recommend this store for all your project needs!
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September 2023 by Marianne Anand
Darla in the pro shop at the Dacoma Dr, Houston location takes care of you and your business to the max! She is truly on top of her game and provides exceptional service. Hope Floor and Decor realizes how fortunate they are to have her as an employee. We will continue to engage with her on our future projects.Sincere Thanks to you Darla!!
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September 2023 by Quil Simmons
WOW!! Isaiah was so helpful! He must have carefully lifted and stacked and restacked at least 30 2ft x 4ft HEAVEY marble slabs so that I could choose the exact 4 for my pool!He was kind and smiling the whole time. I will never forget how lovely he was when I look at these tiles that are going on a special waterfall feature on my pool!!Best shopping experience ever!!!!! So happy!
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July 2023 by Nannette Gambrell
Of course they didn't have the quarter rounds in stock for the flooring I purchased. They were at other stores, way across town. ?There once was a nice manager who had them sent to this location on Dacoma. Why they can't do this all the time, who knows.?♀️
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July 2023 by jorge salinas
Great store great prices! Plenty of parking and the restrooms were clean. Youthful staff very helpful! I spent $1000 on tile, grout, etc for my bathroom remodel. I will return to this store on the next remodel!
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July 2023 by adriana pretzantzin
Mary was super awesome helping us with ordering our flooring!She was patient and helped us call another store that did have the floor we were looking for!Quick and easy but most importantly friendly service!Will come back.
