Fossil Store

Most Recent Comments

• November 2025 by Carlos Buford
  I came to the fossil store today to get a battery exchange. The service was excellent. 👌🏾 I was helped by the store manager Alex and his excellent team member Michelle! I will be back again
• September 2025 by Aisha Qureshi
  Awesome service
  Thanks Patrick!
• June 2025 by Kelsi Moore
  Let me start out by saying, I already absolutely love love Fossil, I have 3 purses and a wallet. I actually love my fossil more than my Gucci and LV purse….The hardware broke on my my favorite crossbody purse and since I carry the purse majority of the time I really felt like the hardware breaking was normal wear and tare. After looking on line to decide which purse I was going to replace my purse with, i decided to just go by the memorial store because I didn’t want to wait on a new purse to be shipped. The store was a little busy, however, within seconds a young lady name Michelle politely greeted me even though she was the only person trying to help 4 other customers. I told Michelle I was getting a new purse because my previous one broke. She asked for my email and advised me of a 1 year warranty. I had no idea of the warranty but was certainly pleased as I currently have some other financial obligations that has priority over getting a new purse. (But I needed a purse and don’t mind paying for a fossil) I was a few days over a year but Michelle reassured me that if I could return within the next few days with the purse she would be happy to exchange the broken out for a new! I returned to the store as promised and soon as I walked in, Michelle quickly came to help. Again, the store had a few other customers and she was the only one managing the customers making sure everyone was acknowledged and promptly getting help. Michelle went over and beyond to keep me as a satisfied customer and because of her I love the brand even more! Thank you Michelle! 😃
• June 2025 by midsole- G
  Patrick was amazing help out with resizing my watch
• June 2025 by Andrew C
  Awesome service and products, and thanks to Patrick for his friendly and attentive service. 10/10 👏
• May 2025 by World__bew
  Went in to get batteries replaced and a link taken out for my fossil watches and was greeted by ESTER. She was really rude with a non care attitude. She didn’t set the watches to the correct time and she didn’t place the watches in the bag after the process. She also forgot to give back the link she took out. I will not be returning to this fossil store, horrible customer service.
• February 2025 by Candor Pictures
  Esther treated my wife and I very well. Well-mannered, Fossil Knowledgeable and very helpful. We plan to return and make more purchases. Thanks again.
• August 2024 by Ameka Brown
  Great service! Very helpful picking out the perfect accessories. Thank you Stacy!
• August 2024 by K-Ann Nowell
  Great customer service. I came here on my Husbands birthday looking for a watch for him. Ended up getting a chain, a matching bracelet and a necklace for myself. All engraved. I loved the associate that helped (I’m sorry I forgot your name ?) she was very patient and helpful.
• July 2024 by Richelle Gonzalez
  I had such an awesome experience at this location! The two young Hispanics, one male one female, were sooooo polite and helpful. Receipt says her name is Stacy, not sure what the gentleman's name is, but both made my day! I've had unpleasant experiences at a couple of Fossil locations, but this one was the best!!!! 10/10 recommend
• May 2024 by AAA
  Rude manager. I was here last year several times to browse and purchase. When I wanted to return an online order, the manager said he would help me, but then he took another customer who came in after me!
  
  He said just wait. I waited 15 mins & left. Pathetic “customer service.”
  
  And I have since not returned. Shop online, folks. It’s way better $-wise & otherwise!
• January 2024 by Paul Ferguson
  I'm a fan of Fossil products having bought wallets, watches and bags in the past. I went in to buy a smart watch. Time will tell if it's any good. Service was ok considering I was the only person in the store and there were four members of staff!
• January 2024 by Rashad Wilson
  Chloe was amazing and quick. She assisted in removing 2 links from my partner’s watch, while doing so she assisted her coworker as well a few other consumers.
• January 2024 by Vera Luna
  Got my watch fixed to besides and Chloe found the problem and she fixed it. Thank you happy new year
• November 2023 by Rodney Rogers
  Great customer service