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December 2023 by N
I had such an AMAZING experience at this location today! The store manager, Louann, was so welcoming and SO nice. From the moment I spoke to her on the phone regarding to my online order and to the time I shopped in-store. I highly recommend this location!
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October 2023 by tuilan89
Im going to start saying I am a mom and every single mom knows how difficult it is to go to a store with a Toddler… well this ladies we’re extremely nice with me and my baby.Thanks so much for a great customer service.
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October 2023 by Yolanda Martinez
Very disappointed in the Store Manager at this location. Not only was she rude but took a moment from joy to sour. I was in the fitting room when my sister was confronted by her (POC Manager) and asked her if she was going to purchase her dress. She said she was looking around only to be told “Well my security cameras don’t work so I am the security Camera” as I can hear her to rush out and speak when I’m in the fitting room she rushes to the back to conduct an interview. Quite honestly if it wasn’t because her birthday is in 2 days and she found a dress she wanted to wear at this location for the occasion. I wouldn’t have purchased and left with so much anger. As a Latino, I figured we go through some of the same struggles as people of color but it’s clear that she was the one targeted after a white customer left and I wasn’t there infront of her. Thank you to the Cashier Janet who heard her say this out loud and try to give us a better experience but laughing at the way your manager treats people and we still bought something is uncalled for. I will be returning the other items I previously purchased from this location because of the discrimination we faced today.
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June 2023 by Jackson Lunde
Very friendly staff and a nice open store that allows you to walk without worrying about bumping into others, the woodlands store is a lot more crowded.
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December 2022 by Elizabeth Quintanilla
I went shopping at this store, and I literally got robbed by the store and they did nothing about it! I paid Francesca the transaction went through when I paid with my credit card. The cashier couldn't printed the receipt, so they refused to give me the merchandise I paid for, then called the store manager. She claimed that the payment did go through but it did. I checked my credit card immediately and the change was there. I showed her my account with the transaction that poster, she saw the changed and still she said that she didn't see the charge in her system I called to my bank and the bank customer service told her that the payment went through and that they will pay the store the amount still she didn't give the merchandise I have to ask to disputes the transaction. I feel horrible expending more than one hour. I have never had this kind of experience before Horrible experience!!
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October 2022 by Tattoo Artist
Highly recommend ? ig: MIKE.DID.THAT
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November 2021 by Claudia Arre
Really nice clothes and jewelry.
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April 2021 by Isabella Maceda
I wanted to shout out Katie and Amanda. They had great customer service and I loved their attitude. They made the shopping experience amazing!!
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March 2021 by Sarah Munoz
I’ve been meaning to leave a review and just never did. Back in October my fiancé proposed!! The day before my fiancé instructed my best friend to take me out and for us to get ready for a best friend couples shoot (our fiancé’s and us). We came to find an outfit and my best friend had slipped to the boutique manager that I was actually getting ready for my proposal but didn’t know it. The girls were amazing!!!! They got a feel for my style and were handing me all kinds of options and ultimately helped me pick my dress. I honestly felt like a Princess. They truly made it a great experience which made the proposal even better!!
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March 2021 by Louise Woods
I love Francesca's clothing. I interviewed here 5 years ago for an entry level seasonal position although I've worked on my Masters in Business Administration in Marketing but didn't finish it and that was over 10 years ago. I've also worked seasonal retail in 2 other long time established department stores and stayed to become on shift supervisor and customer service manager and open and closer at Sunglass Hut for a few years before 2001. Well, The interview went very weird to say the least. Nevertheless I wore a blazer and crew neck camisole to the interview with my blue nile pink sapphire bar necklace plus my Kate Spade Wire frame lense glasses with prescription as recommended by my optometrist then because I have some astigmatism. I still do.Interviewing in 2016, I was a newlywed for the first time ever living in the Woodlands Texas (with my new husband; we've been divorced since September 2019) who showed up in my New York and Company Houndstooth blazer purchased in the Woodlands Mall that year ready to start work as soon as possible.I was surprised when the interviewer appeared tongue-tied when I had questions about the store's procedures.I still love and support Francesca's clothing styles very much and would be happy to be considered for interview with them presently as I've also been a live model for a few fashion shows. I normally wear an XXS In their tops and dresses. The dress I'm wearing in my photo here is an XXS.I'm also wearing another XXS Francesca's dress in my instagram account but am featured here with my Alma Mater Baseball Cap from the University of Houston where I attended and graduated with my Bachelor degree over 15 years ago.Today you can read about my experience as a 10 year ballet student in Texas and what Iv'e continued to do with that to broaden mine and others health awareness with dance plus science even today in 2021.
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August 2020 by Jessica Bautista
Staff was not inviting at all.
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July 2019 by Aimee Martini
The ladies working on 7/13/2019 (around 3pm) were absolutely incredible. The customer service was awesome!
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February 2019 by Arianna Martinez
Always have what I'm looking for
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November 2018 by Beritt Sanchez
I want to give Jennifer a shout out. She is really helpful and so kind. Although I bought nothing. She didn't let me loose that hope for Francesca's to come back again and I think that's a way to keep business. Buying something or not. You don't loose that customer from coming back again. Instead you give them that hope to come back. Jennifer was spot on. Her customer service is on point. I appreciate her help.
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June 2018 by Patricia M.
I love this location. Its convenient to shop here and store is roomier than others I've been to! The sales girla were super helpful and friendly. Were genuine and personable. I will would definitely recommend to anyone looking for cute trendy clothes, shoes and accessories! Even lovely gifts and trinkets!!
