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July 2025 by Jess
Easy enjoyable shopping experience. The manager made sure to help me move things in and out of the dressing room. She was very helpful, sweet and made the experience enjoyable. Great location too —more stocked in my sizes than other locations.
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June 2025 by Carly Van Buskirk
Rude customer service. Went in the store to return a few items that were ordered online for full credit. They said because it was a PayPal order I could only receive store credit, or I could pay $8 to ship the items to them. Asked to speak to a manager and they wouldn’t send a manager my way. Spoke with customer service over the phone and they sent me a prepaid shipping label to send the items back for free. The people working the desk were just following policy, but there was not need to be rude and offer no help. I was very nice and their attitude was uncalled for. Won’t shop at this specific Francesca’s ever again.
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March 2025 by Elle Gracida
Everyone is so helpful and greet when you walk in!!
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December 2023 by Elia González
I love the brand but they need to be careful with who they hire. I was looking for gift, I wasn’t in my better look, but one of the ladies working there look at me in a disrespectful way, that I didn’t even complete my sentence and left.It looks that she judged a book by the cover. It’s so funny how a person can behave so arrogant selling $15 clothes for a minimal wage.Don’t come to this place.The ladies in Champion Forest store are nicer with the customers
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December 2023 by Sarah Hunt
I generally shop online at Francesca’s so naturally I opted to have my clothing shipped here for the convenience and free shipping. What they don’t tell you is if you purchase online and use PayPal you can ONLY get store credit, no cash/debit return option. I returned part of my order upon pick up as they didn’t fit. The associate apparently didn’t know she couldn’t return to my debit card but she did and the transaction was completed no issues. But when I came to return the remainder of my online pickup as it didn’t fit as hoped, rather than returning the item and allowing me to purchase new, she placed the amount of my return to the new purchase I made and I paid the $8 difference. But again when I went home the new item was a bit too short so once again I went to return. But the store manager, Jana, wouldn’t allow it as my receipt only says “PayPal” without card numbers to return to. I explained that HER associates allowed me to make the return to my debit previously (which my PayPal draws from) but she said “sorry” with a cute little shrug. I showed her the return on my debit account but again, no luck. She only offered to return the $8 difference and would allow for an “exchange”. I asked if she would place the “exchange” on a store credit card and she said “No, but you can just come back when you have more time to shop”. I asked her where the policy was but again, cute shrug.However I did find the policy online when I was emailing corporate, I can respect that. But sad, the store manager didn’t even know where the policy was. Secondly, the policy does state the credit amount can be put on a merchandise card which cute shrugging Jana wouldn’t allow me to do.All of this said, best the store manager can reference the policy before just making up her own rules by not allowing me to just place the return onto store credit. I was able to go to another Francesca’s and complete my return without issue.
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October 2023 by Janis Wise
Ok but very expensive and not appropriate for kids with the bad language on cups.
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October 2023 by Natalia Day
Ms. Victoria was extremely helpful and kind. Definitely coming back for the great deals and her sweet spirit!
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May 2023 by JK Colston
Bought an adorable outfit that shrunk even though I followed the laundry instructions. Jana helped me over the phone and in the store and made the entire experience very easy. Very grateful for her help and definitely returning.
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May 2023 by Lexi Vivas
Had a large selection of new items and sizes and workers were nice and helpful.
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March 2023 by Eric Prevost
What a great Francescas. It is my wife's favorite store. This location had plenty of merchandise for her to browse. Amber was a wonderful help and assisted us multiple times. THANKS Amber. Highly recommend this location.
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August 2022 by Meredith Herman
My niece and I walked into this location at 7:15 and the employee greater us by screaming , “we close in 45 minutes!” As we shopped another customer came in and she repeated her rude speech. As we checked out she stated, “I will kick everyone out at closing. I don’t have time for this” She was very rude and unprofessional. We will not be returning to this location, horrible customer service!
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April 2022 by Tara Wirt
Workers were extremely unhelpful. I walked back and forth across the store from dressing room 4 different times for different sizes in one sweater with no one else in store and 2 employees at front desk. Bad business and made me not want to return
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March 2022 by David E. Huerta
francesca's is one of my girl friends favorite place to shop for fun, cute clothes. It is usually one of the stops me take before going on a trip. She often finds a few cute outfits, pants, rompers, tops or an occasional hat. Then she will add a little bit of jewelry to tie it all together.
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August 2021 by L. Watkins
Very helpful ladies in here!
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April 2021 by L Watkins
Very helpful ladies in here!
