Fred Loya Insurance is recognized for its helpful and friendly staff, with many customers praising the service they receive. A representative saved one customer a significant amount on their insurance, while another highlighted the exceptional customer service provided by a specific employee. However, there was a complaint about a lack of communication regarding autopay policies, which left one customer dissatisfied. Overall, the business is recommended for its affordability and dedication to customer care, with calls for staff recognition and training to enhance service quality further.
Saving me five grand over twelve months from my progressive quote .. Really nice lady, fast, helpful..I am recommending to anyone I know that says anything about auto insurance!!!!!
June 2023
Alexis, was extremely helpful beyond expectations. great human connection and use of strategic empathy in a professional context.
June 2023
Very outstanding customer service. 10/10 Abigail was of great help!
