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July 2023 by Albert Papazoni Jr
Too much employee turnover.Staff doesnt follow up.
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December 2022 by N Yan
How this bank has good reviews is beyond me. As a company, their goal is to waste your time. I tried to open a bank account with them online but they said they couldn't verify my identity. So, I had to call them over the phone but after getting bounced to three different agents they told me I had to do it at a local branch. They told me all I had to bring was my driver's license but after going to a local branch they said they needed a utility bill and my social security card. Further, they write your private and sensitive information down on a blank white sheet of printer paper and keep it for themselves, saying that they're going to shred it afterwards. If they can't give you the right information about opening an account, what's to make one trust them to take care of that. I'm glad I found out now rather than having to go around and getting my identity stolen because of their poor practice. Sure, they'll answer the phone but I'm sure they're pretty reckless with your personal information.
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May 2022 by Brad D.
Frost is the best bank I have ever had. I like the ability to print out a new debit card at the branch, I like their app, their customer service is always on point. I have never had a negative experience with Frost.
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March 2021 by Jason Scott
Friendly and professional staff, great location to do personal banking.
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January 2021 by Juan Carlos Rubiralta
Great bank, great branch, great team
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February 2020 by Grace Hernandez, MS
Amazing service, great culture here, and the care they have for their clients is impeccable.
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December 2019 by Salvador E Maldonado
Horrible bank
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December 2019 by Eman A.
Great Service I'm trying to convince everyone to switch over. They have customized service and are willing to help all the time
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September 2019 by Robbie Myers
Motor bank closes at 1 pm on Sat. Should have more convenient hours for customers.
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July 2019 by Leslie McDowell
Our experience at Frost Bank Post Oak blew us away! We had a complicated situation that was handled by literally the most knowledgeable, professional and helpful crew we encountered after literally wasting a week dealing with inept national chain banks. I really had not considered Frost before because there are fewer locations in the suburbs. But we would rather drive out of our way to see bankers like Angel Martinez and Flora (I can’t remember the third gentleman’s name) who go out of their way even if that means staying late after closing to take care of customers. Thank you for going the extra mile! The McDowell-Mizell-Threadgold-Holden Family
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June 2019 by David A.
I have been a Frost customer for more than 20 years. My business and personal accounts are at Frost. They have prided themselves for years on good customer service but I have recently seen a drastic decline in the way customers are treated. I will be moving my accounts to another bank.
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September 2018 by Inna G.
I had my IRA account with them for over a year, mostly loosing value when earning 0.25% during 2.2% inflation in the market. I called and emailed two of their financial advisers multiple times to discuss the money market options and moving it to the trading account. Neither of them had returned my calls/emails. I then called the main number to tell them that i would be rolling my money over to a different bank and explained why. The only reply i got was that they were sorry to hear that I had bad experience. I also tried using their insurance brokerage services to insure my real estate asses, but nobody would call me back.
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November 2017 by Bryan Westbrook
Excellent bank and one who did not participate in the subprime scam nor are they part of the Federal Reserve cartel. Great customer service and the app is wonderful.
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May 2017 by Jerry M.
I'm new to Texas from California and I wanted to bank with a local bank. Well I heard great things about Frost and I walked into this branch to finish up my application. The process was smooth and fast. Sebe , one of the personal bankers was very informative and helpful. If you're looking for a intimate, professional and good banking experience, I recommend Frost and this branch. Kudos!
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November 2016 by Fernando Gonzalez
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