-
March 2024 by Jay M.
My fiancé and I bought furniture yesterday. While I was checking out, Mack, himself, came over to me and thanked me for my business. The furniture was delivered promptly that very day. The next day I got a call from Gallery Furniture. It was Mack! I am so impressed that the owner would take the time to thank his customers! He does a lot of humanitarian work for the people of Houston, also. I'm very impressed and will always look first to Gallery Furniture!
-
March 2024 by Kim K.
Just go to Walmart u can save your money and get all pieces to your merchandise together I brought bunk beds here for 1000$ with main pieces missing that is needed for bed to function the quality of the pallets under the bed are to thin to hold up beds alone so the purchase deal was so bad it didn't even come with the ladder to get on top bunk and when I went back they were like okay so just pay more money don't waste your time here
-
March 2024 by Mark C.
6:00 pm 3-8-2024. I called the store to ask for help with an electric adjustable bed I bought 2 years prior. I was transferred to the warehouse were an employee informed me that he would have his lead delivery driver call me shortly to try and help me. In about 5 minutes Juan called as i explained he thought the remote was locked and needed to be repaired with the bed. He walked me few a few reset protocols and i did not get it working. Juan said he would be done with deliveries in 1-2 hours and that he would come by and see if he could reset it. At 7:50 Juan and Will arrived and had the bed reset in minutes. I'm certain they would have like to go home immediately after deliveries but they volunteered to go the extra mile for a customer. These employees are a credit to Gallery of furniture, their families and i am sure their communities. There are not enough words to express my gratitude. Thank you to Mr. McIngvale for providing top quality products with exceptional customer service.
-
February 2024 by J C.
What a great experience to shop at Gallery Furniture-Post Oak location. Greeted by Albert, the salesman who helped us with previous purchases. Albert directed us to exactly what we requested, our new powered motion leather sofa by Flexsteel. We easily purchased our choice with Angela, and delivery was set up to our schedule. The delivery men could not have been nicer. Neatly dressed and friendly, they arranged our new couch with our current furniture, taking great care so no bumps or scratches. The whole experience was effortless and provided us with exactly what we wanted. Another great Gallery experience! Thank you all.
-
February 2024 by Stephen K.
After considerable shopping we purchased a replacement bed from Gallery Furniture (hwy 99 location) and scheduled delivery. Our shopping experience at Gallery was excellent...if not exceptional. We were greeted after entering the store, given directions to where the beds were located (very close) and advised to take our time. Sales was no pressure but readily available and extremely friendly and helpful with answers to all our questions. Some of our questions were referred to Mac and he responded by calling us directly answered the question and then referred us to the store manager (Steve) for the sale. Steve met us, answered further questions, facilitated the sale and delivery (to our schedule) and made the entire process one of the best experiences ever. The delivery also was just as exceptional with the warehouse calling in advance for confirmation, the delivery team calling to confirm their arrival time, and then arriving on time. They carefully and efficiently installed the item and ensured the area was clear and clean before leaving. Later we received another call from Mac to follow-up on our satisfaction with the entire process. This is excellent and exceptional customer service and we are truly impressed with how smoothly everything went...from beginning to the end. It is a testament to the culture and environment that Mac has engaged with all of his team of employees to deliver a customer centric attitude that differentiates Gallery Furniture services and support from his competitors. Every associate we met was invested in those values and we were impressed with their sincerity. Thanks again to Mac and his team...you are doing it right!!!!
-
January 2024 by Valerie A.
Disappointed with quality! Bought a sectional last May. We had to get it fixed in August. Back wood panel broke. Now the metal frame squeaks like an old bed when we sit and get up. We expected better quality from that store.
-
January 2024 by Autumn C.
My husband and I have been Gallery customers for about 9 years now. (My late parents were customers of Gallery so I've been coming since I was a child. I miss the monkeys. Lol) Anyways... Every experience has been great. John was our furniture expert this visit. We showed him a photo of our living room and mentioned styles we were searching for. He gave us his honest opinion and privacy to converse and decide.There was no pressure in the sale. Most furniture stores have sales people who scavenge you. The highlight: Mattress Mack gave my husband a ring the following day to see how it was going and how we liked the couch. Gallery Furniture has always demonstrated strong values and class. Mattress Mack is such a strong leader. Freaking Houston Legend.
-
January 2024 by Deborah L.
Top notch customer service and furniture! I had a wonderful experience with several purchases over the years. Their furniture is very nice. I bought a beautiful made in the USA TV console, and it's perfect! I was personally called to see if everything went as expected. Love the service and support provided to our community and love this store!!
-
January 2024 by Asher L.
Because we weren't in any hurry, I scouted around several furniture stores on-line looking for just the right sofa and loveseat to replace our lovely but weathered 25+ year old set. From previous experiences and purchases from Gallery Furniture in the past, I was pretty sure that I could probably find just the right color and style we had in mind. And I did. I had been eyeing a particular sofa/loveseat combination for about 2 years on the Gallery Furniture website. Since I am now retired, I was holding out and hoping that at some point Mack might offer a discount that would bring down the price to a more manageable level for us. And sure enough, this past Sunday I received an email with a Gallery Furniture one-day (Sunday, Dec 31st) discount coupon offer of $500 off on a purchase of $1,500 or more. I immediately showed my wife. I called the main store to confirm the deal and whether or not they had our desired sofa/loveseat model in stock. They had 6 sets in stock! And this set had several reviews and they were all 5-Stars. Within the hour, we were in the store, checked out the set in the showroom, and within minutes our credit was approved for the 15-months no interest program. We had our new sofa and loveseat unpacked and set up in our living room by about 5:00PM that same day! Wow, what great service! The delivery guys were prompt, courteous, careful and even asked if we needed help with anything else. With a $500 discount and 15-months interest free, what a great value! And a special thanks to salesman CORNELL PARISH who was extremely helpful and accommodating in helping us finalize our purchase. Thanks Mack and may you and your team have an amazingly successful New Year!
-
December 2023 by Robert T.
Great selection and Matt was super friendly and informative. No high pressure sales at all, just great service and a handshake. Delivery guys were best I've ever dealt with. Super careful and very friendly. I would recommend gallery furniture to anyone.
-
December 2023 by Betty B.
we walked in having a question, and went to mattress mack for it. he was rude and very stand offish. he didn't even say a word to us. he does not handle conflict well. i guess the fame got to his head. definitely would not recommend!! would rate zero stars if i could. no thanks.
-
December 2023 by Michelle M.
We have purchased most of our furniture from Gallery. The quality is excellent. Our last sofa, loveseats, chair and ottomans were great for ten years. I think they would have lasted another ten years, just wanted to change up the colors. Mac is dedicated. The only thing missing with my new sectional is matching ottomans. We will pay more to get the furniture the same day, support Mac's generous charity to the community, outstanding customer service and better quality.
-
December 2023 by Kamil B.
I took my grand children just to see their Christmas lights (Beautiful), and I am not an impulsive buyer, but shockingly I bought a sectional. I was greeted by Will Smith and I told him I was here for the Kids and he was very courteous and respectfully guided me to the Light show. My wife and I saw a sectional and liked it very much. Will helped me show all the features and benefits, since it was the last one in the store, he made sure everything was in working condition and above all they had it for a price and a special 15MO no interest, he got on his tablet immediately and got me going. I now have it at my house and very satisfied with the overall experience. This was my first purchase from GF
-
December 2023 by Art W.
I bought my first item ever from Gallery Furniture yesterday.. a beauty rest mattress. I walked into the store and was immediately greeted by Kenny who helped right away. He showed me mattresses, explained everything about them, and advised i'd be able to get delivery later that day. The mattress was delivered by two very professional guys at about 830 pm. Today, i received both an email from Kenny, the sales guy, and then a personal call from Mattress Mack who left a message (unmistakeable voice) thanking me for my purchase and advising me to get in touch with him if I had any issues at all. He wanted to make sure I was satisfied. All in all, a great experience shopping here. I am very happy with everything from Kenny, to the delivery to the follow-up. Thank you, Gallery Furniture and thank you Mack! You've earned yourselves a repeat customer.
-
November 2023 by Kendrea R.
Jimmy was the sales expert that helped us showed us the styles and color that we were looking for. Fits our home perfect and price was worth it. When you deal with experience sales people it makes your purchase process so easy. Thank you
