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February 2024 by omar jimenez
Marcus and Junior Were Great Service people that Really Helped me out A lot with my ps5 Repair I Thought my ps5 Was Never Gonna Be Able to Repair but Junior was Able to Help me resolve the issue Great Place To Come By for Repair.
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February 2024 by Mark Lopez
Easy to speak to
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February 2024 by Oscar Guerrero
Awesome place, events, and people!Love going there
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December 2023 by Jose Luis Rojas
I come here so often is not even a joke every nice place there set up is amazing. They have every reasonable prices on all there items . I have almost 200 funkos from this place alone and random cool things for the rooms .recommend this place and. They also have tournaments ill soon go to check that out .
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November 2023 by Jeremiah Brotherton
Best customer service I've ever received at any card store. Game guys is the place to go in Houston for all card games, and Junior was super friendly and informative. Highly recommend!
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November 2023 by Ryan Hobbs
In regards to their console repair services, do yourself a favor and send it into the manufacturer for proper repairs. I took my PS5 here to have it fixed due to a white screen issue. The gentlemen I spoke to at the counter told me it would be a week. After a week I called and asked for an update. I was fed the same line that I gave them in regards to my problem. Basically telling me they haven’t even looked into the issue yet. I gave them a couple more days and called back for an update and was fed the same line and they asked for a few more days to “look into it.” I called today at the two week mark and was fed the same line and was told the issue was “unique” and they needed some more time. I could’ve sent my PS5 into Sony for $60 extra and gotten a new PS5 by now. If it’s something you cannot fix, then be transparent about it. Don’t tell your customers it’ll be a week, when you have no idea when it’ll be. Don’t make your customers call up every few days to get updates for themselves. All honesty, it’s piss poor communication. Especially when it’s gone past the time frame you gave your customer. So, to the potential future customer looking to get their console repaired so you don’t have to send it to the manufacturer…do yourself a favor, spend the extra money and have it sent in. That way it’s done by professionals and if it’s something that cannot be fixed, they will replace it with a new console. To GameGuys, work on your transparency and communication skills, not ONCE did I receive any updates. I had to call up there and ask for updates every time, even when I was told that I would receive updates. It’s roughly $216 to have GameGuys fix your console(if they can) it would’ve cost me $290 to have it sent into Sony, with the promise of replacing my console with a new one if it couldn’t be fixed.To the owner, I get it. I am one customer, leaving one bad review. This will not make your business go under, nor is that my intentions with this review. But, if I can save one potential customer of yours from using your business and wasting their time, then mission accomplished. I will pay my approx. $30’ish “assessment fee” and take my business to the real professionals.
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November 2023 by Ryan H.
In regards to their console repair services, do yourself a favor and send it into the manufacturer for proper repairs. I took my PS5 here to have it fixed due to a white screen issue. The gentlemen I spoke to at the counter told me it would be a week. After a week I called and asked for an update. I was fed the same line that I gave them in regards to my problem. Basically telling me they haven't even looked into the issue yet. I gave them a couple more days and called back for an update and was fed the same line and they asked for a few more days to "look into it." I called today at the two week mark and was fed the same line and was told the issue was "unique" and they needed some more time. I could've sent my PS5 into Sony for $60 extra and gotten a new PS5 by now. If it's something you cannot fix, then be transparent about it. Don't tell your customers it'll be a week, when you have no idea when it'll be. Don't make your customers call up every few days to get updates for themselves. All honesty, it's piss poor communication. Especially when it's gone past the time frame you gave your customer. So, to the potential future customer looking to get their console repaired so you don't have to send it to the manufacturer...do yourself a favor, spend the extra money and have it sent in. That way it's done by professionals and if it's something that cannot be fixed, they will replace it with a new console. To GameGuys, work on your transparency and communication skills, not ONCE did I receive any updates. I had to call up there and ask for updates every time, even when I was told that I would receive updates. It's roughly $216 to have GameGuys fix your console(if they can) it would've cost me $290 to have it sent into Sony, with the promise of replacing my console with a new one if it couldn't be fixed. To the owner, I get it. I am one customer, leaving one bad review. This will not make your business go under, nor is that my intentions with this review. But, if I can save one potential customer of yours from using your business and wasting their time, then mission accomplished. I will pay my approx. $30'ish "assessment fee" and take my business to the real professionals.
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November 2023 by Lili Isadore
I took my switch because they had a $99 Nintendo switch repair promotion. The total after tax was cheaper than anywhere in Houston. I drove an hour away because they have the best prices and best customer service. Every time I call they answer quickly and are professional, they helped me so much and fixed my switch in a week. Totally worth the drive because they fixed several issues with my switch. Anywhere else was trying to charge me $150, $250 which is outrageous.GAME GUYS is the best for repairs!!!!
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November 2023 by Dave
Great store, great people BUT 1 HUGE issue. Otherwise would've given 4 or 5 stars... When you trade in your cards for other cards they tax you on the full value as if it were a full cash transaction. They already low ball you at 60-65% trade value (plenty other shops offer more) then you end up losing more for them taxing you on what you shouldn't be taxed on. Def. won't be going back to trade. Cool set up though. Just wasted more money than I should've and for the wrong reasons.
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November 2023 by c merrikh
All I can say is that I had a problem with my ps5. I took it to two seperate repair shops and neither could do it.Game guys were pretty confident that they could fix it so I gave them a shot. Junior was my tech and he managed to do what 2 other companies couldn’t figure out what to do.So I highly recommend giving them a shot.
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November 2023 by David Hernandez
I took my PS4 Pro to get it repaired and they did a excellent job and these guys were very professional and knowledgeable and I would recommend them to anyone looking to get any system repairs done and they also have old arcade games and tv set ups to play PS5, XBOX etc and a stage that has guitar hero and much more. I recommend checking them out.
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October 2023 by john fiscal
Shane and the staff were FANTASTIC!! All of them very knowledgeable in the Gaming and Funko Universe. All smiles and patient. This is THE PLACE to go for your Funko and Games. Arcade, Online games, Card games plus much more. I thoroughly enjoyed my experience. Walked out with Merch and definitely coming back. It's a safe family oriented environment. If your looking for something different, you should try the Game Guys!
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October 2023 by Manuel Salas
It's a really cool place for anyone who are a part of either the gaming or anime community. They've got their own arcades, console setups, and tables for those who do card games like Magic or Yu-Gi-Oh. They've even got merch you'd typically see in a convention like posters, figures and decor. And they also do electronic repairs in case you got a messed up console. It is a bit aways since it's in Alameda Mall, but if you like the vibe I'd recommend going there once in a while.
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September 2023 by William Davison
My family and I found this place by walking in the mall, it is a very big space they do have a lot of consoles but I have been here 3 times and 2 out of the 3 times the PC’s were down for the whole day and the third time they were down until the final 1 1/2 of the day. I was also told that during the week was 5 dollars per person and weekend were 10 but I came during a week day and was charged 10 dollars I asked why is it not 5 and he said it’s because the PC’s are running today but they were down until 5:30pm.. The PS5‘S only had a couple of games on them but none of the updates were installed ( for example the new MW2) and the install said it would take 13 hours before ready on all 4 PS5’s so the only other games that were ready was Fortnite and Apex legends and it kept lagging out on us. We play the Guitar hero which is super cool it’s on a huge projector screen but one of the guitars kept shutting off because some one broke the rubber stop off the cord so we couldn’t play. I guess my point and 3 star rating is due Pc always being down (updating) game consoles not having games down loaded and updated properly, and controllers not being in the best of conditions ( not only guitar hero controller but some of the ps5 controllers are not in the best of condition either. I hate to say all of this but I just really think these key points should be addressed. Other than that the place is great, friendly staff and cool atmosphere.
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September 2023 by Plot Pandemic
Without question, this is one of the finest TCG or FGC venues in all of Texas. I was absolutely floored this weekend by how incredible this venue is managed.Not only is it beautiful, aesthetically pleasing, and a place that you just want to hang out all day in? But the people who run this thing LOVE their customers. You can tell in the care, extra money they put into the place, and just how they run everything that the love of the community is really there.Free Red Bulls, coffee and unique food vendors on sight. Security in the parking lot. During a TCG event, they even made the arcade machines free between rounds to let you do things.The box prices for cards are also insane to me. The cheapest boxes I've seen in all of Texas. They aren't gouging their costumers, the way people have the ability to do in this space.Just incredible. This will be my go-to any time I'm in town for events. COMPLETELY worth checking out.GG, Game Guys. You got a customer for life.
