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May 2024 by Jerry M.
Excellent customer service Quality work in a timely manner.Very courteous to customer
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May 2024 by Ted F.
I have a double spring garage door, where one of the springs broke. David came out to diagnose it, and quoted me a price of $450 for one spring replacement, but correctly noted it's a bad idea to replace only one spring, and quoted me a price of $900 for two springs. A brand new spring and an old spring working in tandem in a double-spring setup would cause the door to twist off the rails because it's being pulled harder in one direction rather than in unison, though David did not tell me this when going through the repair options. As David was walking to his truck to get tools, $900 struck me as high, and I did a quick Google search. Multiple web pages told me the price of replacing a garage door spring is around $250. I walked to the truck and showed this to David. David did not argue "I use higher quality equipment" or "I do better work"; maybe that's true, maybe that's not. But instead he told me that the web pages were "wrong" and that no one would even give me that price. When I expressed skepticism, as he admits, he offered to replace just one spring (which, as we just noted, would cause damage to the door setup) for "10% off." If you ask around on Yelp, several shops will quote you $250 for one spring and $350 for two. The web pages were not wrong. It was not the case that no one would do the work for the price that the web pages quote. I feel I got offered the "I think you're a sucker" price. And I guess I was, because Consumer Reports says you should get three quotes before hiring someone for exactly this reason. Fortunately, I caught a vibe that saved me a few hundred bucks. Hey, I charge a lot more than others in my field; I get that, and don't begrudge someone else selling a luxury service. I'm busier than I have time for at my prices because I'm good. But I don't pretend to potential clients that they can't hire someone else at less than half the cost, and told the last guy who tried to hire me that he shouldn't spend the money on me. But I'll up GDSM to two stars because David was on time on short notice, and interrupted me at work only once with an angry phone call about my complaining on Yelp about an attempted ripoff. If I ever wanted to pay twice the going rate for garage door repair, I wouldn't hesitate to use David.
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April 2024 by L G.
Nice, however they are not repair man they are salesman. They only want you to buy a new garage door and up charge an extra 2k. I would find some other company...
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April 2024 by Madeleine F.
David was great. Very quick to respond for a day off garage door repair. He was very attentive to detail to make sure everything was properly set up after the repair. Thank you, David!
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April 2024 by Joe S.
Called and set up a service call on March 4, 2024 as garage door was not closing due a rail alignment issue. Tech came to house and communicated to my wife the repair would be approximately $500. She called me and even though I thought it was high - told her to move forward. I was shocked we she called me and told me the total invoice was for $1585. $695 for labor ( was told after I called about invoice that this was standard fee - even though tech communicated $500.) A pair of cables for $385 ( these can be purchased at home depot or online at Grainger for $40-$60 for the pair). A bottom bracket for $220 ( this can be purchased at home depot or online at Grainger for $25 ). The final charge was for the opener adjustment & repair bracket at $285 ( this is the opener bracket which can be purchased for $25). I called the office asking to speak with someone about the invoice. No one ever communicated the cost of the parts or an additional labor charge for the opener adjustment to my wife. I finally spoke to Mike at their office who said he would get back with me that afternoon - which never happened. After multiple calls back, I finally received a text on March 8th that the manager approved a 10% discount. The website offers a 10% discount if you schedule an appointment online - and this was not on original invoice. It has been over 3 weeks - no one has ever called to discuss the invoice and the 10% discount ( which is a joke based that is on the website and the charges on the invoice. I have also not received any reimbursement.
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February 2024 by Even D.
Broken garage door spring. Called this morning about 8am. Arrived at 1:40PM. By 2 PM garage back in service. Fastest turnaround I've had. Usually feel garage repair companies are difficult to deal with, but this one was great. A bit on the pricier side, but with 1 year warranty and this service I'm ok with it.
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February 2024 by Sam Mulvehill
Fast service. Quick repair. Honest and dependable. Highly recommend
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February 2024 by Jacob Ross
They responded quickly and were in and out in a jiffy! I would recommend them to anyone who needs any garage services!
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February 2024 by Nicole Ederle
Fantastic service. Same day. Professional, polite, efficient. Had to replace the garage door springs and they did excellent work.
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February 2024 by Paige
David came in today as our garage doors are broken. He is extremely helpful and explained what the issue was and he was able to fix the problems on the spot. He was giving me a very friendly quote and his service was excellent. I would definitely recommend his company. The price is very optimistic even it is same day service. Highly recommend.
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February 2024 by Maayan Farkash
Amazing company. Broken spring made our door completely non-functional. Called first thing in the morning and they arrived by lunchtime. To say our technician David was amazing is a massive understatement. He provided an easy to understand diagnosis as well as providing several solution options that perfectly balanced safety, practicality, cost, and future anticipated maintenance. Also, the friendliest and most respectful technician I have met. Repair was completed quickly that same visit. Recommended this company to all!!
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February 2024 by Wendy Gee
I received outstanding service from David. He gave me a few options and he fixed everything the same day. Highly recommend this company.
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February 2024 by olivia bergeron
David was wonderful! He made everything so easy and was able to fix my garage on the same day!
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February 2024 by Thuy Huynh
Great and efficient service! Got the job done in an hour!!!
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February 2024 by David Cibula
Come out today and did a fantastic job!
