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January 2024 by Erik Garcia
Excellent customer service and care!!I took an 18 year old ring (from 2005) and the ticket of guarantee for maintenance was almost completely faded, but the two ladies working there made their best effort and were able to find the very faded number to make my free maintenance valid. They were very very kind and
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January 2024 by Manny Escalon
Great experience at Gordon’s Willowbrook mall. The team of Lou Ann, Lorena and Marcela were great. Lou Ann showed me the earrings for my fiancé and helped with the decision making process. Great employees!I will be back because of the service.
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November 2023 by Zaykeese Riley
Wonderful staff, we will be back.Purchase: $1680
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November 2023 by Y A
They “changed the rules” and are no longer able to “get away” with things they once did with their “lifetime” warranties. They also assumed the diamonds in my band were gemstones then backtracked when we asked for a copy of the original receipt. Feels like a complete scam now.
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September 2023 by Angel Soto
Excellent Service from Louann, Marcela and Lorena. Customer Service is unmatched!! Will be referring people to shop here.
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August 2023 by Lou Ann Baker
WE ARE OPEN!M-F 11-7SUNDAY 12-6And yes, we will give you 5-star service!Our team returned in January.Please come back and let us know if you have had any issues we can help with.We want you to know your special moments are what brings us joy, and we appreciate you have allowed us to be a small part of the love you have shared.❤️
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August 2023 by Marcia Villalobos
My boyfriend and I were looking for wedding rings and we came to Gordon’s jewelers and we had the best service ever , Lou Ann Baker and Marcela helps us like no one else did and they help us found the best perfect rings and really good price .
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August 2023 by C Lee
I have been coming here for years! I truly love the exceptional experience I get from the workers at this location. Lou Ann makes you feel like family.
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June 2023 by Janet Lockwood
Lou Ann offered me impeccable service. She was so patient and efficient. I will share my experience with my friends and family!!!
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May 2023 by Lupita
I just have to say I’ve been going to Gordon’s since I got married. And Diana was so sweet! She’s genuinely the best. She picked out the perfect ring for my husband and it’s literally my dream ring. Diana is truly the kindest soul.
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May 2023 by Anaid Weinert Gonzalez
I just have to say I’ve been going to Gordon’s since I got married. And Diana was so sweet! She’s genuinely the best. She picked out the perfect ring for my husband and it’s literally my dream ring. Diana is truly the kindest soul.
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May 2023 by Ernesto E. Duenas R.
Diana and Lorena were amazing with how friendly, knowledgeable in the merchandise which helped me to entrust them 100%.I bought 2 pieces of Vera Wang and both of them, assisted me and provided me with what I exactly needed.Fully recommend this store and I’ll definitely do business in the future because of the hospitality and caring.Beyond great!
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May 2023 by Ian Stevens
Diana was awesome. Needed help finding a Mothers Day present. She directed me to the right ideas and suggested multiple options. I was out within 20 minutes with an amazing gift. Thanks again Diana!!!
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May 2023 by Joel Ruiz
Marcella was amazing!!! She was such an incredible help!! She made the buying process so easy and she perfectly understood what I was looking for I definitely can not wait to come back and see her again!!
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May 2023 by lil d
Thank you, Mrs Diana for serving us while we were in your Willowbrook store. My daughter an I was only looking from the outside at the merchandise. But your greeting an conversation drew us inside, an we actually looked an purchased jewelry. We were pleased with your personality an smile also patience while we were looking around the store.. Thank you so much, Mrs. Diana look forward to seeing you again one day.. Have a bless day….