Houston is a bus station known for its kind and helpful staff. Customers appreciate the amazing service provided by employees like Reese and the overnight manager Kenneth, who go above and beyond to assist visitors, especially those with disabilities. While the location may not be ideal and the restrooms could use improvement, the warm and supportive atmosphere makes customers feel welcome and valued.
Reese is the most amazing employee ever. I have never experienced such amazing customer service in my life!! He helped my elderly so much and I will be forever grateful for his kindness and support.
April 2023
Bus made a stop at southwest bus station for a minute! I gathered my things and after a minute he just closed the door and said “next stop” didn’t even care there were 5 of us trying to get out. What kind of service is that ? Yes it’s a fast service but come on, also late to its correct destination
November 2022
By far the dirtiest. No toilet paper in the bathroom. The homeless guys have more rights than those of us who have bought tickets. The security person will literally chase you down and make you prove you've bought a ticket.
