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March 2024 by Dan L.
Guitar center in Houston Texas, associate ASHTON, IS A GREAT SALESPERSON. I recently purchased a SPL 5 PC. DRUMSET, got a great deal and service after the sale was also excellent. It arrived a few days early and it was exactly as he stated it would be, in perfect condition. I also purchased extra cymbal stands and was very pleased with the sale, his outgoing personality and assuring that everything would be great. And it was. ASHTON, GREAT TO MEET AND TALK WITH YOU. THUMBS UP.
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March 2024 by Honestly Kaysha P
My kids & I love this place!
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February 2024 by Chef Matt Livers
Ted from guitar Center O.P recently tuned up the very first guitar that I ever purchased! A 1990s Ibanez 450S. He fixed the action ,changed out the input for me, put brand new strings on it, oiled the neck , & polished it all up and it plays like a dream. I highly recommend taking any guitar that you love there for the professional service you’re looking for. Ted was great to work with, and they promptly called when she was ready to get picked up. Just over $100 bucks for the platinum service.
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February 2024 by Tony Orozco
Absolutely dreadful experience at Guitar Center today. Took my little sister along to pick out a guitar strap, and the entire time we were followed throughout the entire store by a bald man who I can only assume is the useless excuse for a manager on duty. Sure, I understand the concept of loss prevention, but there's a fine line between vigilance and harassment. We PAID, not stole, out items and I was about to voice my concerns, but what's the point? It's clear that they don't care as they have other reviewers complain about it. A quick glance at other reviews shows similar experience to mine, met with the same dismissive responses from Guitar Center's PR team. Clearly, they're aware of the issues, yet nothing ever improves. Save yourself the headache and shop elsewhere.
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February 2024 by MsRaShona Hampton
Today my visit to the Guitar Center was very educational and exciting. I had a situation and Mr. Shawn did not brush me away, but really wanted to solve my problem. When he showed me the problem he had a solution. Now the solution was not to purchase anything, but use equipment I already have. That blessed me because I thought I was going to have to throw an expensive item away. His customer service was 5 STAR QUALITY! I wanted to purchase something to show my appreciation. Come to find out, what I purchased will enhance what I already have and resolve my situation even better. I bless God for great customer service like the one I received from Mr. Shawn!
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February 2024 by Thelma Dover
Sean was very helpful, knowledgeable, and provided great customer service.
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February 2024 by Mat Williams
I came into guitar center just to ask questions about music software and their employee Jacob was very helpful with a lot of good info. I said I wasn’t buying anything, but he still took plenty of time to talk and help me learn about the products.
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February 2024 by Rey Borrego Jr.
This used to be my go to when it came to purchasing gear and gave them thousands of dollars in business but one visit turned me off GC they tried to shaft me on a gear trade in, completely low ball me saying my trade was faulty (when the guitar was only a couple months old and played a couple times) …. That same visit the so called manager managed to run off two customers with his rude and arrogant behavior, saying “they could go elsewhere if they want” when he was so rude and ugly to them as they walked through the door. This place is trash in my book, I went to Sam Ash a few miles down the road and on the same gear made me an incredible deal and now have a returning customer who has made several purchases since. Go to Sam Ash, they will take good care of you.
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February 2024 by David Tannous
Sean was great, extremely knowledgeable, and pleasant. Very nice store with a big selection.
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February 2024 by A Farooq
Stopped by to chk out the PA systems. They were understaffed but after 10min wait in line, an employee was available to ask questions. They did not rush me and answered all my questions. Ended up buying the suggested model with a free 2yr extended warranty! Would do business with them again. And price was better than Amazon. :)
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February 2024 by Aaron Chaplin
This mic was amazing for the price.
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February 2024 by Brecken Huntington
I’m new to playing electric guitar and was fairly unfamiliar with what I was looking for exactly and all the terminology. Sean not only educated me but was patient and allowed me to research. He hooked me up with everything I needed to be the next Jimi Hendrix. Thank you Sean
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February 2024 by Jose Moreno
Very knowledgeable and helpful.very kind staff
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February 2024 by Israel Garcia
Awesome Place for Musicians
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February 2024 by Casey Sharp
Recently got the Mesa Boogie Big Block 750, and this store came through on everything! I wasn’t able to see this amp in person so I relied on the staff and WOW they didn’t disappoint!! Once I told them I lived far away they were ready to answer any and all questions and went and looked at the condition of the amp! Once I decided to buy it I made a call and asked if they would go all all out and go extra on packaging this amp. 100% the best I’ve ever seen from a Guitar Center. Everything arrived in perfect condition. This amp could have gone through a hurricane and back and still came out in perfect condition! I will 100% buy from this store again! Highly recommend this location!
