H-E-B Pharmacy, located at 4517 Kingwood Drive in Kingwood, has been recognized as the #1 supermarket pharmacy for customer satisfaction by J.D. Power for the third consecutive year in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine immunizations for both children and adults, as well as the COVID-19 vaccine. Customers have reported a positive experience after switching from other pharmacies, noting lower prices and courteous, professional staff. Many have highlighted the pharmacy's ability to fill prescriptions quickly, especially for last-minute needs. While most interactions have been smooth, some customers have experienced issues with the online refill system for controlled substances. They found discrepancies in the app regarding refill readiness, which can lead to confusion about order status. Despite occasional technical challenges, customers appreciate the professionalism and willingness of the staff to answer questions without rushing, even during busy times. Overall, H-E-B Pharmacy is well-regarded for its commitment to customer service and community health, making it a trusted choice for pharmacy needs in the area.
