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October 2024 by Isabel Reyes
Excellent service, the hotel workers are very friendly and the rooms are very clean. I am dying to return with my family. ???
Upselling usually organized during the pre-check-in process or at some point during the stay, such as when
An early check-in at the hotel is requested. Or on the other hand, for a confirmed late check-out, the hotel may offer this option for an Additional charge. Usually check-in 3:00pm - check-out 11:am. The schedule according to their website avoids Upselling and confirms your billing before leaving.
Remember that in hotels there is etiquette such as using towels correctly; Use the DND during your stay so that employees know that the room is occupied and announce your check out. Please leave the room before check-out time, inform the front desk or Housekeeping staff in a timely manner about your late check-out and avoid the extra room charge. This place is clean and the staff works hard to make sure you enjoy your stay. Please return keys when checking out. When you're in a hurry and you're busy with your receipt and you can't wait, don't worry. There's no need to do that these days!!! You will receive a receipt by email and by simply leaving your key in the room or at the Front Desk. Avoid unnecessary problems; schedule your room cleaning in the morning for your Stayover
(They give you options ahem: HSK Opt In 1 Monday),
I forgot my disposable Makeup Wipes and Kleenex to remove my makeup in other hotels there is a surcharge for towels stained with makeup or improper use. Avoid extra charges. Credits to Jeremy B.
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October 2024 by Ricky Liu
Whenever I travel for business, I always choose to stay here. The experience is always very good. It is very close to the airport and there is a shuttle bus, which is great.
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October 2024 by Camila Tobar
“We stayed here for one night as we had an early morning flight the next day. After a long day of traveling by road, we arrived at the hotel only to be met with a very rude receptionist. Later, when we asked for clarification on charges made to my credit card, he responded with no willingness to help and rudely said, ‘I don’t understand why this is getting so complicated,’ even though the charges were due to his own mistake. The rooms are okay, and while the noise from the airplanes is quite loud, the service was the worst I’ve ever experienced.”
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October 2024 by Marvin Flores
Clean hotel, spacious room
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October 2024 by dan olson
Cockroach Inn. Had an inch and a half"er scurry across the wall behind the TV. Guess I will be sleeping with one eye open tonight.
Noteworthy details: Right next to runway. Sounds like a plane landing in my room every 3 minutes
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October 2024 by Louise George
The hotel itself was absolutely fine for 1 night. The shuttle bus was booked for us and was on time. The downside was the breakfast. Not much to choose from and most of the hot food was cold. Not impressed ?
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October 2024 by Blaine Curtis
The staff was helpful and the a/c worked great. We were very comfortable. The bed was comfy also
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October 2024 by Van Dooley
Untrained and inconsistent employees. They charge 10$ per night to park. Upon booking, we called to verify and were given false information. We were told there is no charge for parking the nights you stay, only if you leave your car here for the airport. Even their Google website says it’s free parking. When we arrived, the employee did not charge us at first, until the assistant manager arrived and made him. Also, don’t expect any Hilton honors treat bag for being a member. The treat bag is on display in a clear box,, but they have none available to give out for members, not even water.
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September 2024 by Didrik Eilert-Olsen
Fantastic stay at this Hampton. Nice updated rooms and friendly staff, thanks Farrukh for all your hospitality!
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September 2024 by Rufus Stephens
This Hampton Inn has been updated. Excellent proximity to the airport terminal. Staff was friendly.
Rooms: Updated
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September 2024 by Mohamed Moussa
This I my 1st time visit to Houston, just got tired of an Intercontinental flight, so thins was a dream near by hotel withing 5 minutes drive, got relaxed and ready for my other trip, the hotel staff are so frieny and professional, driver Craig, and the maestro Farrukh doing their best to satisfy the 'Clientel'.. Good breakfast served, and just on time shuttle free service.
Rooms: Nice wide room with new AC and super clean.
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September 2024 by Melissa Bennett
I tried to check in, but the very patient gentleman at the front told me they were all booked. The person behind me also experienced this issue. The clerk implied that it was a matter of course to overbook the hotel on purpose, and that they would not pay for a stay anywhere else, even at the other Hilton property that shares a parking lot. (Different owners I guess). Both me and the other guest are Hilton Rewards members, that didn't matter. Anyway long story short I guess there were some rooms available afterall, that the maids hadn't marked as clean.
Honestly I probably wouldn't have left this review because I did get a room, even though I guess they regularly and purposefully overbook (and indeed at the time of this review I could have booked a different room for tonight, even though they are overbooked still). But when I got to my room it smelled almost unbearably musty. There are of course no other rooms, and I have a flight tomorrow, but bewarned fair traveler, this hotel is unusually bad for even an airport hotel, and I would recommend you take your business somewhere that will at least pay for the cost difference when they overbook you.
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September 2024 by Shereda Reese
Right by the airport and have a great shuttle
Safety: Police Ride around
Walkability: You can walk and get great food
Food and drinks: Have plenty of area to eat
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September 2024 by Sean Moore
Large rooms with nice cold ac. Service in terms of shuttle can be lacking. Had to wait over 40 mins for a shuttle from the airport to the hotel. First room wasnt cleaned or made at all but the host quickly got me assigned to a new and cleaned room. In the morning host was no where to be seen for about 10-15 minutes almost making I and 3 other guests late for checkout.
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September 2024 by Dzmitry Mik
Very loud noises from flying airplanes as if there is no soundproof system in that hotel.
Either use earplugs or do not book it
