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October 2025 by Karen Arutyunov
Never rent car from this location!!! After I returned the car from my card, there were charges from CHECKED REAL ID 29 times for an amount equal to the car rental, I contacted the support service, but did not get any decision, they just said that they did not see any additional charges!!!
DONT EVER RENT FROM HERE!!!
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October 2025 by Leo Kiki
This is the third time I try to book a car with this company — and the third time they completely screw me over. I always make my reservations in advance to avoid issues, but guess what? Ten minutes before I’m supposed to pick up the car, I get a call saying there’s no vehicle available.
The first time, I let it slide. The second time, I was already pissed. But this third time? That’s it. Never again. I’m done giving chances to such a disrespectful and unreliable company. This is beyond unprofessional — it’s a damn joke.
Don’t waste your time with them. They clearly don’t care about customers. Absolutely ridiculous.
I hope you go out of business.
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September 2025 by JOE MANCIO
Awful experience ; this facility was not like that at all. They replaced the previous manager and assistant and now it is a completely chaotic service. My car was smelling bad and they claimed that they couldn't replace it just because no cars available and they wanted to charge over 100$ more a day to give me the only cars available which they said belonged to a superior rental category. On top of that going to New Orleans I had to replace the vehicle at the airport in Nola due to mechanical problems. Very disappointed of this and I reported the bad experience to Hertz district manager. What used to be a great company which made me earning the Gold membership status, it is now at least here in Houston area very unprofessional and disorganized.
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September 2025 by Daphne Barber
Great Customer Service
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September 2025 by Howard Murray
It was great car and service from hertz in the galleria parking garage and miss Natasha was very nice and courteous thank you.p.s will be renting again there
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September 2025 by Debe Olson
Hertz had no available automobiles the day that I needed one but Natasha said she had a few more being returned the next day. She called me at 8:30 AM the next morning with a clean car that was ready to go. Great Service Natasha! Thank you!
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August 2025 by A cat in the world of America
I don't like this company! They don't have professional qualities! There is no service character! I have been to this place twice! It takes an hour to drive from my family to this place! Before I went, I called the counter, but no one answered. I continued to call. Someone asked me to wait for 45 minutes, so I hung up the phone and went directly to the store with Uber! But they are really impolite! I'm here. I don't want to comment in English! One word is bad, two words are too bad👎
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June 2025 by Ricardo Dent
Screwed up my reservation. Had to call to cancel prepaid reservation and rent for more with local contract
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June 2025 by Derrick Espadas
Vile experience. I insisted on using Hertz because of the amazing service I received at the Cleveland Hopkins airport. This was no where near that level of excellence. Like many have stated here, we charged extra when we returned the vehicle through the express return. After many lies to call us back we were eventually told, they do not check returns until later in the day and therefore owed additional rental time! Additionally, the less than gracious agent had the audacity to tell us, we were lucky not to have been charged more!
RE: Response below
Spending more of my time to navigate AI bots and phone agents is not an appropriate apology. How about not being horrible operators? As you can see from this thread, mine is not an isolated incident. Your link to a dead end website is a clear representation of your inability to to have a basic concept of not only how to provide basic customer service, but an inability to treat others with basic human courtesy and respect.
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May 2025 by Lisandro B. Diaz
I came just at 5:00 pm on this date (05/27/25) and despite here on Google says that closes at 5:30 PM, one employee was closing gates at 5 PM. Came for nothing, very shitty schedule.
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May 2025 by Jules W
They will write a standard response saying they're striving to improve, like they did to many people 6 months ago, but just like them, I had a reservation weeks in advance and turned up only to be told the car was not available. They said they tried to contact me, which was a lie.
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April 2025 by Simon Komarov
I made a reservation for a car here. In the morning they said they don't have a car for me! They just gave me a support number and told me to call them. Don't rent a car here, read my review!
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March 2025 by Nathan Cho
Stay away - made a reservation and received confirmation for around $200. I get here this morning and they don’t have the one I reserved available, but offer another one for $950 - how ridiculous.
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March 2025 by Walter Melgar
Inconvenient cancellation won’t recommend
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March 2025 by Peter B
Do not use this location. They sent me a text message one hour before I was supposed to pick up my car, telling me that they had no cars. Based on historical rentals, they should know enough to not accept reservations they cannot honor.
